AgeWell Solvere

The staff are very friendly and for the most part responsive to questions and requests from residents and family members. They had a really good special offer just when we needed to find a place due to me needing surgery and [name removed] needing care. They worked with us to make sure we met the deadline to get the deal. The administrative staff were very helpful

[name removed] was on a Level 1 plan and they were supposed to watch her take meds. Several times I found meds in her room. Additionally, [name removed] had chronic UTIs but I was always the one to tell them that she was off. I think they are having some staffing issues. I will give high praise to [name removed] the day nurse and [names removed] at the front desk. They are all wonderful!!! They went above and beyond several times to help [name removed]l and we grew to love them.

I did a half dozen tours. They seemed to be properly staffed. The rooms seemed clean. There were no bad smells as we walked through the facility. The facility had a "home like" feel...quaint, not sterile. The price was also important. I would recommend them. My overall experience was very positive. I'm not naïve to the costs of running these places and how they can save money with med techs. Personnel issues are going to always be a problem. I don't know what qualifies one to be a med tech, but I wish that there were more nurses and less med techs. Again, I know it's a cost savings.

We chose Park Place at Winghaven because of the rooms, activities, dining arrangements, staff. There is administration/director turnover but I think that happens at many facilities. Very friendly and caring place.

Serenades has made my mother and experience as best as can ne this has been the hardest things to do but they have made our process good for us.

Facility is clean and bright Staff friendly. Lots of activities for residents to partake in. Orientation to the facility of resident and family of resident could improve. Food is okay. Monotonous. Pets are allowed so that’s nice.

My mom has been at sonata Windermere for one year now and we feel like family there. The staff is so nice. The residents are very sweet and friendly. It is clean and decorated beautifully. The food is wonderful with many selections. It gives us a great piece of mind knowing that my mom is being taken care of.

Been living here for 6 1/2 years. I’m very comfortable, I love my apartment. Made really good friendships and relationships. I love my life here. Activities are great especially painting and bingo. Food is good.

Great location. Well laid out physical plant. Staff very helpful/friendly. Excellent food/ meals. Musical activities excellent.

I have been pretty satisfied with the facility. The main thing that stuck out was that it does not smell. I used to service nursing homes and a lot of them. The smell of urine was very prevalent. I've never smelled that at Elan. Overall, I would recommend Elan WestPointe to others.

The staff at Sonata are phenomenal!! There is not one person who doesn't smile and say hello, or offer to help. I've even seen the Director in the hallways touching up paint. They have been above and beyond. However, my dad had a health issue that took about two months to get cleared up. I was unsure of where the disconnect was....and I think I've narrowed it down to their in-house physician. Although he's extremely convenient, I think I would suggest future residents to keep their current physician.

There was a change of ownership a while back and a lot of staff changes. That was hard. Now everything seems to be running smoothly, I don't know the new staff as well as I did the old. Communication with families seems better.

I was told many times that something would happen, but that wasn't communicated to the right people and so it didn't. The yard is beautiful, activities are great, staff is very friendly and food is very good. The only downside is a lack of communication between care admin's and their respective staff. Potential residents should ask for specifics for what their own personal care plan will look like and then hold them to it!!

It’s a clean facility first of all. Staff is friendly. The med techs are all very nice. There is as much interaction as needed. It’s good for residents that want to be preoccupied as they have many activities but also good for those that prefer to be left to their own devices. I have had no major issues. As with all things, however, one must be as involved as they can be to make sure things are running smoothly. Personally, I liked to be informed of what is going on with my loved one. Overall, I am content with this facility and the professionalism I have encountered.

Loved the community overall .. activities and food are good no care needs , but I think we can do more activities. We have a committee that helps as well as a resident president. The views are great and the staff are extremely friendly and we have a say in what goes on

my sister has lived here for a few months in assisted living and she is very happy. no place is perfect but this community is friendly, clean and inviting. the new management is great. I would recommend this community to anyone!

the new management here truly made a difference. the community is friendly, quaint and beautiful. the sales team comprise of warm-hearted women who truly care about your loved one. I would recommend this community

Overall, I would recommend this community. The benefits outweigh the weaknesses, and it is an overall a good value, especially when compared to other nearby communities. I would say the food/dining is a bit of a weakness. Quality is inconsistent, variety is lacking. They often run out of items (hamburger!) or have things on the menu that they refuse to cook (steak). Meat/fish is frequently overcooked and dry and bland. Desserts are great though! Activities are varied and numerous, as are the physical facilities. General use areas are very clean and well maintained. Staff are wonderful, warm and friendly. Weakest points are laundry facilities (woefully inadequate in number of machines), weekly unit cleaning service is very minimal/limited in scope.. Cable service is only included for a single TV. A second TV costs $[fee removed]/month. This was not made clear ahead of time. Wi-Fi signal is weak in many areas. It's slow and often goes down altogether. Transportation to doctor's appointments is very limited. This was a major attraction for us, and has been largely unavailable. When you're lucky enough to get a ride, they refuse to turn on the air conditioning in the vehicle that transports them, even with a heat index of 90-100 degrees! (Too much money they say) Huge disappointment! Despite the shortcomings, it's a lovely facility..

Addington Place is a very clean community, lovely apartments, nice dining room, but the food is....okay, helpful staff who seem genuinely caring of their residents. Staff greet ME by name, which impresses me

Communications of changes from management such as change in pharmacy providers or of management team to families is not timely or consistent. They do try to follow up on care requests or dining issues. Staff is very familiar with residents and their needs.