12 Oaks Senior Living

I went to this facility with a good friend who was visiting her father, I was always interested in placing my mother in royal estates so I was excited to scope out and get a feel for what they had to offer. My experiance was rather unpleasant. Altgough, royal estates seemed very nice and clean, i felt that some of the staff members were rude. One woman in particular. I was in the main part of the facility, admiring its presence, wanting my husband too see also, i took out my phone and took a picture. A woman at the front desk marched over to me, and told me that cell phones are not allowed, and that i would be barred from the facility if i used mine again. I was shocked, because she BARKED this at me. It was humiliating for me, and unesscary. Quite frankly the woman was vile and nasty. Then after being extremely rude, she came back up to me, and asked me who i was visiting with, and were i parked my car. I told her, then she barked that we are not to park there and demanded that i park elsewhere. She was so unwelcoming and so rude that it turned me completely off. Needless to say, they will not be gettin. My buisness. That woman needs to see a therapist.

The facility is beautiful! There is no offensive odors when you walk in. Mother in Law went for respite care from the hospital. She was suffering from dizziness and nausea. She was a fall risk and had to be put in wheelchair to be taken to the restroom. The aides were loving and kind. They were very attentive and compassionate and sweet. Mom was unable to sit up due to the dizziness. The nurses tried to force her to sit up and when she was unable they put her food on the table ten feet from her bed and told her if she wanted to eat she would have to get up and go to the table. They also refused to give mom her medications because she couldn't sit up. Mom went without four meals and four doses of medicine before found out and we could get her out. The head nurse told her "You WILL get up and go to the dining room." We put her there because she needed help we couldn't provide. We paid out of our own pocket and they spoke rudely and neglected her. If you are only in need of a little assistance Strake Place would be a great option. Don't put your loved one there if they need a higher level of care. They made us leave a day early and didn't refund us. Overall bad experience.

First off Brookdale only pays their aides $9 an hour. Understaffed and overworked. Only 2 aides per shift and required to lift patients. The place is turning into a nursing home instead of assistant living. They do not lock the front door at night and anyone can walk in. No one follows protocol. Half of the staff is all new and no one stays. Dining area and kitchen has gnats everywhere. Employee are not team players. The directors and front office staff wears jeans and looks unprofessional. This place only care about residents money. I wouldn't recommend this place.

Tons of issues here. The meals are not gourmet and there are bugs.

Ate in the dining room. Food was cold, bland and skimpy. Dog urine on the hall carpets. Drab colors. Reminded me of a nursing home. I'm not going to go with this place. Not all that impressive to me.

There was a director change right at the time that my mom moved in. Although the staff was very friendly, my mom did not get the care that she needed. I feel that The Reserve "over promised" during the sales pitch and "under delivered" after we moved in.

e was there 3 months, sent him to psych hospital. They overstated their ability to care for him. Kept all of community fee for 3 months.

New forest haven is NOT for the faint of heart. The residents are very cleanish. The food is fair but not great. Getting things fixed is a problem. The cleaning is something else. When moved here we had 3 types of dinner etc, not now. Things have changed but for the good. Apartment is nice in the size we have, others are smaller but for 1 person ok, new residents will have to make their own decision to move here.

My mother passed away [date removed]. When a deceased resident passes away the policy is to lock their door. She passed on a Monday I went on Wednesday to clean out her belongings. Her door was unlocked. Her jewelry boxes, music boxes, jewelry, clothes, toiletries, purses, and other items were gone. She passed on [date removed]. She had paid her rent of [price removed] before [date removed]. I went in the office to find out when she would receive her refund. I was told in about 30 days. In May I went in again and they said I should receive it any day. I was told it was submitted but returned on [date removed] because a signature was missing, this is 3 months after her passing. I not only called several times and left messages but no one has been able to give me a legitiment answer. It will be ONE YEAR in 17 days since she passed -NO Refund Received. Respect for mom taken.

Drop by to get some information about this assistant living facility. The lady that sits in the office as you first walk in was extremely rude and very unprofessional. As, I walked up to the front desk a really nice young lady was in the middle of doing something stop and ask how can she help me. If I remember correctly I believe she was the nurse. She was able to get me what I was looking for. While I was there the same lady in the front was talking rudely to her staff. That left a bad impression for me.

I'm not going to be truthful about my experience here because it might come back to haunt me. So, with that said...there multiple independent communities being right now. Go there. Enough said. No hard feelings just hard facts.

My sister resides at this building. I have had multiple instances where I, or my sister have needed to speak with management and no one is available. They seem to always disappear. This is very frustrating.

I am not happy with what happened with Forest Heaven. I was disgusted with their service, and they took an $800 deposit off me, and never did anything for me if that's how they care about future tenants. I am glad I never moved there and I would never recommend them to anyone.

They have staff in multiple positions taking care of different affairs. Example: Director of Sales [name removed] needs the accompaniment of the Executive Director,[name removed], and Maintenance Man to assist on tours for sales of apartments. Emerson South Collins is in need of a lot of reconstructive foundation work. As time has passed, there has only been a lot of path work done on the building still leaving a lot of problems. When looking into a place to call home make sure the place and note "YOU ARE INTERVIEWING" gives you copies of all paperwork showing their amenities and have them initial and date form. Also, a must that they produce background checks on all tenants as part of rental agreement. At Emerson South Collins, amenity documentation is provided to you but within a month of your rental agreement, amenities are subject to change with a four day notice as I was given. Example: Amenity - 3 meals served a day. Rent started in May '23 and last 4 days in June '23 dinner will no longer be being served. WOW! Housekeeping very quick and through. Better watch out because your sheets on the bed most of the time will be put on side ways. I have just recently left Emerson South Collins due to unhealthy conditions, the fire alarm always going off and the Fire Department always having to be on standby, Health Department called in with food issues in kitchen this year 2024 several occasions, food quality very poor and quantity being fed poor men losing weight like crazy. Right after I moved I was told about a severe BED BUG ISSUE to where the whole 1st, 2nd, and 3rd floor had to be treated, along with tenants removing items from their apartment. I am so glad that I got out of that place in the nick of time and would never ever recommend it to anyone or for anyone to place a parent. Before I left when 12 Oaks took over Emerson South Collins with mighty promises of [name removed], Director, it only has come crashing down to only get renters in the apartments that they can and by whatever means they can!

This place very very unhealty living conditions the staff is dose not care about anyone . We have lived here for 10 months and it gets worst by the day. I have heard from many residents here and thier family that they have had not only medications but ,coats shirts and other items missing from there rooms. This is a very bad place ,I have been told by a resident, that one of the front desk peoples grand kids was wearing her shirt the he family gave her one of a kind

As someone who values transparency and quality care for our elders, it's with deep regret that I must share my profoundly disappointing experience with this community. My recent visit left me with serious concerns about the standard of care and overall management of this facility. Upon entering, it became evident that the issues extended far beyond aesthetics. The atmosphere felt somber and unwelcoming, devoid of the warmth and vitality one would hope to find in a place meant to be a home for seniors. One of the most alarming aspects was the apparent shortage of staff. It was clear that the few staff present were overwhelmed and unable to provide adequate attention to the residents. the overall communication and transparency from management were sorely lacking. Concerns raised by residents or their families were met with defensiveness or brushed aside, creating an environment of distrust and frustration. It is evident that significant improvements are needed in all aspects of operation.

Family member fell and was found on floor. Was put in bed without assessment even though hip was broken. Charge nurse or family not notified about fall. I seriously question staff qualifications, training, policies and procedures.

Very clean building. Really love the marketing lady. We really like the nurse makes you feel very comfortable and she is really friendly. Care staff is really good. Haven’t had a very good experience with the older lady that is apparently in charge of billing. She doesn’t seem to know what she is doing. She doesn’t return emails or phone calls. The new lady that is in charge of the building now isn’t friendly at all. One day I was in there and the way she was talking to the nurse was not professional . Hopefully they will get someone that knows what they are doing.

I lived at Emerson South Collins for almost one year and my experience at this facility was terrible. Every time that it rained, it rained in my 2nd floor apartment. They agreed to leave Sunday dinner at my apartment and I agreed to pay $5.00 for the service for the next six months. They delivered it only three times. The dining staff had a terrible attitude, except for [name removed] whom they made head of dining service. Perhaps things are better now. The quality of the meals was poor. Turkey pot pie sounds great until you ate it and it had few vegetables and was bean based with two pieces of meat and plenty of beans in it. The deserts were minuscule In size. I hear that they have cut back to two meals now. The social director quit. They asked a staff person to head up the position after 5 months and the program went from none to bad. The staff are pleasant. [name removed], in maintenance, is like a bull in a China shop. He came to fix a leak under my bathroom sink. I guess he spilled something under the sink and used my good matching hand towel and took it. After their trying to replace it with an inferior quality of towel, I left with the front desk the matching cloth. It disappeared. After 2 months, I replaced it and they did give me rent credit for it. Next, [name removed] came in and thinking the water was coming in from a bad air-conditioner. I walked in and he was cleaning up the broken pieces of 5 out of 10 ornamental glass cat figurines which my daughter had given me for my birthday. There was no way to replace them and so I was just out. I then again told him that the water was coming from the window. The window was never fixed. I told the manager that I felt that they had broken the contract and that I was moving out. The new manager was kind enough to not charge me for two months rent.

Yesterday, the management decided that it would be a reasonable, compassionate thing to do to inform their elderly residents that their DINNER MEAL will be eliminated in 4 FOUR days. These residents pay over $[removed] a month and all of the contracts they signed say meals are included. This is one of the strongest marketing points of the community. How can you eliminate a dinner meal when there are no stoves in the units. Also, over 65% of the residents do not drive nor have transportation. This is assinine and unbelievable. I get corporate bottom lines but do a utilization study, you will see that breakfast would make more sense. But dinner, for elderly folks. Doesn't make sense. I found this community from A place for mom, and you all should remove them from the search engine.