WoodBine Senior Living

Assisted living only.

My dad has fallen twice under there care since July. Broke his hip on first fall. And broke his fema on second fall. They charged for care for the whole month of September and he was only there for 4 days that month. Me and my brother split time staying with my mom who is still there. The over turn on the help is ridiculous. Very in experienced on the care of medication and handling folks with dementia. Looking for new place before dad gets out of rehab. Would recommend you look somewhere else for care. False advertisement on specializing in dementia. Nursing director just resigned red flag there too

Spring Village describes services they do not offer. Their staff changes constantly which is a red flag. They increased pricing 10% this past year and now charge for their once complimentary shuttle service. They have a law suit from a family who loved one died under their watch, apparently due to a fall. Newspaper stated 13 falls in a short period of time. The parent company had a lawsuit in VT and the facility was closed and they are not allowed to do business in that state. Beware!

We had a pretty okay experience with this community. However I did not like the head nurse. She gave us misinformed information. She said my mother could move in the community with my father, but that was not the case.

We toured this place when we were looking into options for our loved ones. In general it just seemed dark, and wasn't as clean as others we had seen. The residents just didn't seem very lively or happy.

Clearly designed to deal with memory care, but the memory unit is sans pets and mandatory roommates, so not what Mom would pick if she were capable of making the choice. But, right in town.

New owners just took over and Oh Boy....things are going down hill fast. Client services were some of the best and now you can’t find anyone to help. I tried calling the front desk 5 times today and no one answered. Half day later and still no call back. Time to start looking for another assisted living that cares about its clients,

After looking at several communities, I felt this was not for me. Although clean and convenient, the atmosphere was not for me. Having spent the majority of my life as a single businesswoman, I could not see myself fitting in, even from a marginal standpoint. Perhaps if I was a male, I would have felt differently. I decided on a place on Park Ave., 3030, and couldn't be happier.

When we toured the facility everything looked as it should. There was staff, the food looked great, everyone was welcoming. Two weeks after dad moved in that all changed. We came in on a Saturday to visit and was taken aback by what we saw. Dad was dirty with food on his clothing and looked like he was more confused than when we left him. We couldn’t find a nurse and the caretaker who we did find told us that it was her first day there and didn’t know anyone as she worked with an agency who sent her there. We asked to speak to the head person of the facility and were told that she wouldn’t want to be disturbed on a Saturday night and that we could call her on Monday morning. This is unacceptable since there are responsible for my fathers care and well being. When we called on Monday we were sent to voicemail and still haven’t heard back. Currently we are looking for new placement and feel that we were conned into believing dad would have excellent care.

The care at this place is horrible! Staff is incompetent and hard to find when needed. I came to visit my mom and she was dirty with feces and dirty clothes. Laundry is never done or clothing is hung in closet or put away dirty. He hair is never brushed. This place needs to hire more caring staff and stop using an agency that don’t care about my mom. I always pay on time and feel that she is only a paycheck to these people. Think twice before committing to putting you family here.

My mom was at spring village and the service in the past 3 months has gone drastically downhill. We had no choice but to find other arrangements for her care. Nursing is subpar and the living arrangements are going downhill fast.

This place is nice from the outside. Looks are definitely not what they seem. I am not sure what is going on but it’s not a place I would send my loved one or work. I have tryed several times to get in touch with [name removed]and they never answer phone calls return emails. You go in to see them never in the building to talk to or the office is all dark all the time…. My loved one is always dirty, can’t find nursing staff. If you would have went back to several month they had amazing staff that cared for the residents they had a director that was there 24/7 and answered everything she could. Now you don’t know what you are walking into and most of the time it’s a [removed]show.

Extremely overpriced for services rendered even with contractual agreement. Occupational therapy never render. Patient falls. [Secondhand information removed.] Covid19 restrictions in force but was advised by certain staff members how to get around this. Cleanliness issues in room/bathroom lacking. Clothes went missing never returned or reimbursed. $X,XXX+ [price removed] month is to much for this place

10/10 do not recommend for employment and for care! Do your research. They put on a good front that’s for sure! But it’s all for show. The place is so poorly managed it’s soooo sad! I’ve never experienced anything like it. There is absolutely no support or sense of team working there. There’s a reason they struggle with employee retention! Think about it. They cannot keep people for more than a few months bc they treat them so poorly! The place is seriously understaffed on a regular basis and management rarely comes in to help! This DIRECTLY affects the level of care staff is able to provide to their residents. The LNAs are so burnt out in all aspects.

Please do not place your loved ones here. They put on a good show to get you into the door but after that there is a significant issue of the Woodbine company just trying to fill the beds (as fast as they can) without adequate staffing. Additionally, your loved ones are not advocated for as they should be by anybody!! They do not have any type of system in place to prevent frequent falls. Please- continue the search for a better long term care option. You’re paying for it, after all.

We had a very bad experience with Spring Village at Pocono. My dad fell many times in 6 weeks and the staff members do not watch their residents. I would tell others not to move your loved ones here.

Not be considered in Spring. Small hallways, cluttered space and the dinner the night I visited were a hot dog or sandwich not the type of meals for us

The Gardens is an inadequate assisted living facility. The nursing staff is completely incompetent and will just send residents to the hospital when they don't know what to do. They have insufficient caregivers available and very limited staff on weekends. They may seem reasonably priced but will charge for every care visit and hire additional outside help without your knowledge and then bill you for it. Very poor management. Do NOT go there!

For a very large lump sum of money Spring Village is definitely not worth it. Our loved one came from a hospital after falling - we were promised he would have physical therapy and adequate care however our loved one did not receive physical therapy or the correct care. We were told by the community that our insurance had no providers that were in the network and we were willing to pay out of pocket so he could receive the care and that still did not work. The rooms were nice but not kept up to our standards, there were ants in the bathroom, dirty dishes on countertops for weeks, dust on shelves, our loved ones clothes were lost in the laundry and never were returned or reimbursed I would not recommend this community for even a dead dog

Spring Village a Woodbine Co. has taken over The Gardens and in 1 1/2 months is destroying the best assisted living facility. My mom has been here for 9 years. Two years ago I wrote a 5 star review because The Gardens was a privately owned facility with loving caring and professional staff. The Executive Manager was walked out today after 19 years of running the place. The chefs quit the other day-14 years working there. I am heartbroken and will soon look for another place for my mom who I thought would live there til she passed, but I will have to move her. Look up Woodbine reviews of staff. I want to take my 5 star review down but will just add this one