Willow Ridge Senior Living, LLC

In the beginning [name removed] the admissions director told me that if my friend deteriorated and had to move out, he would not be responsible for the rent the following month. I talked to the administrative manager [name removed] and she said that was not true at all and it was not in their policy. So now he is responsible for the rent here and trying to get into another facility. The companion that helped out was extremely expensive with the services as well.

Please ask about the cost of level of care, we were told the amount was going to be [dollar amount removed] a month never telling us about a charge for level of care which could be up to an additional [dollar amount removed] a month. But at the time we were told we couldn't back out because our loved one was being discharged from the hospital and needed a place. The staff that work with the residents are good. The higher up executive's, you can't get a hold of them when you need to. I would tell others just to make sure and ask questions. I learned the hard way.

The location of Deane Hill Place is excellent for our love done especially because he is still very independent. He can walk outside and walk to the grocery store and the mall that is close by. We really like the layout of the building, the overall structure of it is great. The community is very very clean and the workers are very nice. One of the nurses in particular always spends a little extra time with our loved one due to his state of health. She has been awesome and as accommodating to him as possible. Something we did encounter early on that was frustrating is we were told the community fee would be waved but it was not and we were charged that fee, but after speaking with the management they were able to fix the problem.

The food is getting worse. Management changed with no notification to residents or families. Our rent is going up several hundred dollars but I'm still buying dad groceries each week bc he can't eat the food. The nurses are GREAT though. The only reason we are still there.

Greenfield was the only facility out of the 5 or 6 that I looked at that I did not feel comfortable leaving my mom. When I walked in for the tour there was no one at the front desk. When the gal finally came to get us, she was very nice, pleasant and informative. She was being called away a lot though which made me nervous seeing how much she had on her plate. It made me wonder how much attention my mom would get if she were to move in.

The community doesn't care about the things being the most updated and current. The décor, the staff are stuck in the 80's or 90's. There are some staff that go above and beyond, and other staff members make it harder than it needs to be. The amount of lockdowns in the community that is happening is not good, I do realize that some of this might be because of the state regulation. Why can I take my loved one out to dinner, but I can't enjoy a meal with my loved one in the dining room? Especially because my loved one would much rather stay in the community than go out. [name removed] is great, but I wish another staff member would quit. Everyone at the front desk is amazing and awesome!

We, unfortunately, had a very difficult stay there. Not by any fault of theirs, they just weren't equipped to care for my mother. My mother was injured before we got her there & the staff told me they could handle her but they couldn't. And 2 days into her stay we found out my youngest brother passed away so things were even more difficult. The care staff does not work for Atria you hire them directly. Also after all the insanity of getting my mother settled [name removed] called to say they were moving my mother to a different room! My brother & I said absolutely not!! We had to fight to keep her settled. After the funeral I took my mother out of there as soon as I could! My sister, up from Florida, stayed with mom for 4 nights to help with her care. It's a very nice place for someone who is well. Can get around on their own & doesn't need assistance. Btw we were in the Independent Living side... I cannot speak to the Assisted Living side.

The tour was good and the community was good in its own way. We found a community that was all inclusive and this was something that we were looking for with our loved one. My loved one needed medication assistance and more and having somewhere that did not charge extra for this was a benefit.

We have been disappointed with some things during our experience here at Fox Trail. I heard it was bought out by English Meadows at the beginning of the month so we are just hoping that things will improve, especially the cleanliness. They were not cleaning my loved ones room often at all, but they are starting to clean it everyday. The facility needs some TLC and we are hoping to see that soon.

I would just tell others that right now they are very short on staff, so they have been using a lot of temporary agency nurses so they do not know a whole lot about what it happening and scheduling is all off. I am hoping things improve soon.

This community was close to us but it was multiple stories and the layout seemed confusing. I felt that my loved one would think that it was confusing also and not get around. The tour guide was good but still kept attempting to reach out to me with phone calls and emails after I stated my loved one was already taken care of and I felt it was a bit to much.

It would be nice if they had some stimulating activities for residents. Also, they are having a very hard time hiring kitchen staff. They are handing residents their meals in Styrofoam boxes and they have been out of a ton of things. Overall it has not been the best experience, we are disappointed.

We felt this facility did not offer the amount of independence my parents were looking for. Economically it was just not a good fit for them.

We toured with Heritage Oaks and it was a nice place, just not the right fit for my dad.

We chose Deane Hill place because the staff here, especially the one guy help coordinate it helped us. They reached out immediately and followed up frequently. We were needing something quick so it all worked out. We also chose it due to the reasonable price. The negative is the inconsistency. Sometimes when I go in it is very unclean, sometimes it is perfect. Sometimes staffing is wonderful and sometimes they are very short on staff. Overall I would recommend to others who are looking.

Our family was able to have an in person tour and it looked to us more like a nursing home that did not have that independent environment. Their sole focus on activities revolved around bingo. Also another concern our loved one had was not having access to food all the time, but they said they had plenty of opportunities to get snacks during bingo.

I believe my mother would like living at this facility. She would like the location and the rooms. There were a few negatives at this facility. We were taken to the second and ground floors, where I noticed little flying bugs around. My sister was with me on this tour, and she overheard 2 residents stating that “there are another one, they don’t know what they are getting into”. When we were checking out, I talked to a resident at the front desk. I asked how long had she lived at Heritage Oaks, and she stated 2 years. Then she said 2 years too many. She continued to say she moved from [location removed] to Richmond.

My loved one had a short stay here, and my ratings are based on our small exposure. The staff are friendly, committed, and I think their intentions are good. There was chance that I would have be moving my loved one due to concerns of the mitigation on falls, and the transition of my loved one in the community. I wish the staff's communication would have been better during my loved one's falls. Our stay was during the pandemic, and things might have been different.

The staff there was very pleasant and engaging. The facility was very clean and residents seemed very happy. The main living areas were good sized. Individual rooms were not apartments but instead more of a bedroom situation, encouraging seniors to mingle during the day.

My ratings and experiences are based on the time during the pandemic. The staff is friendly, and the food could be improved for the residents. There is a gazebo in the back for the residents, and the community has pretty grounds to walk on.