Willow Ridge Senior Living, LLC

Not a memory care facility

I am not happy with the community for the care that is needed. They are understaffed for the residents. They do not always clean as needed. The menu is not good and needs a lot of improvements. The staff does always not keep track on her medications. We would not recommend this community for other families.

no thank you like a nursing home

I started my tour at 11am, yet I did not see residents and staff interacting in any activities. The building had a bad odor.

We placed our loved one in this facility. It has been the biggest mistake we have ever made. While a few staff members are wonderful and have a passion for their profession the majority are AWFUL. They are rude to the residents and familes alike..they hardly speak when walking into the facility.. activities are not conducted for the residents...when addressed with management the response is many residents aren't interested in activities or are unable to participate and it is difficult to conduct activities bc so many residents are high need and belong in a nursing facility.. therefore they require a lot of the staffs time. However a calendar is posted with daily activities. In addition the entire building is consumed with mold...they are currently working to remove it with plastic and huge fans throughout the building. In addition social services has investigated the facility based on recent [Removed] allegations. The list goes on... STAY far away from this place...it's truly terrible!!!!

Just found out the best cook they had in this place has quit due to being treated unfairly and being bullied and [Removed] by the returning staff. What a loss to the customers. Her food was amazing, fresh and you knew she cared about what the patients put into there stomach. Very sad! This place should be investigated.

Smell only 25 residents. Reminds me of a 1990 nursing home with small apartments. There is no activity director. The residents that I met were not active: wheel chair bound sitting in the halls looking very out of it. Not a place where you want someone to be that understands and desires social interaction.

I stopped in to tour recently when noticed a group of ladies gathered around that looked like they worked there. They were talking about the new company that took over and how they hadn't been paid and problems with their pay! If a company can't pay the people that would take care of my mother - I don't trust the company to take care of my mother. Not to mention there was an extreme smell of urine in the doorway. I didn't go far but I noticed all the patients sitting in the doorway looking out. The whole thing was depressing so I am keeping mom at home for now.

My mom recently moved into this facility. I am not impressed. There isn't enough staff and the hallways smell like urine. The food is hospital like yet the price to live here is extremely high. Definitely better choices on this end of town.

We were there for a tour, and it was probably the worst on so many levels. Not only was it dirty and it smelled. The director had no idea about the population, or the needs of those with memory issues. The director asked me if I was the one looking for assisted living. Even my mother was offended at some of the thing that was said. There was no activity going on, we wanted to walk out in the middle of the tour.

Crimson Ridge has gone down hill! The director is nothing but rude and I would say an ambulance chaser. Most residents need higher level of care yet she places all at risk residents and staff by expecting all to preform this higher level of care. I cant tell you how many phone calls I received of mother falling and how many trips to the emergency room. I cant blame the aids /nursing staff they weren't trained/hired for this level of care needed. Diabetic residents that received insulin administration would have chocolate cake for lunch , midday snack and again at dinner for desert. My mother's blood sugar was out of control and she was placed at risk. When I went to the directors office she stated she had no time to speak she was busy. Im from out of town so I figured I would at least be a priority ,no ! She shut her office door litteraly on my face and I did see her not once but 3 seperate times go to smoke. I guess that was more important then taking those minutes to speak to a paying customer. Non the less we pulled mother out of Crimson Ridge the following week due to being rushed to the hospital for a blood sugar level that was critical high and mom unresponsive. BTW no one is CPR certified at Crimson Ridge and if it wasnt for the wonderful ambulance staff we would not have mom this day. Please be aware of this place , sketchy director and all that is wrong with the place . Remember looks are deceiving and so is Crimson Ridge.

This was least favorite of the three communities we saw. Did not meet w/staff, she apparently had tried to call me to let me know that she was not available for the appointment. Outside was clean and well kept, but once inside it seemed dreary/dark and in need of some maintenance (wall paper peeling in lobby area). Appeared clean but there did not seem to be much activity - two residents were sitting in the lobby area by the door and 2 in the common area watching TV. Seemed understaffed for mid-day (two people-one was vaccuming dining area).

odors, new administrator, current residents interacting at a low level.

I would not recommend anyone put their loved one here. At the beginning they're great, very welcoming. But after moving in, I found them to be very deceitful. I think there's just money hungry. They tried to change pricing on me within the first few weeks.

So far, so good

The Memory Care Unit leaves a lot to be desired...as is true at most facilities those that cannot advocate for themselves lack the attention they deserve.

The Memory Care Unit leaves a lot to be desired...residents routinely are not given the attention they deserve and it’s awful.

Left my father here for less than a week. They constantly left him alone in the so called community room. He was constantly falling down. Policy is they send to ER every time someone falls, so in a 5 day vacation, I had to stop and go to the ER 3 of them. When he returned home, he was never the same. Acted differently. Was completely different person.

Left my father here for less than a week. They constantly left him alone in the so called community room. He was constantly falling down. Policy is they send to ER even time someone falls, so in a 5 day vacation, I had to stop and go to the ER 3 of them. When he returned home, he was never the same. Acted differently. Was completely different person.

Very bad handling of the Covid 19 virus!Many workers tested positive,residents forced to move to less desirable rooms that weren’t cleaned well causing more covid positives,and residents forced to stay in rooms all day except a 10 minute walk.Food being delivered to residents rooms ice cold.