Willow Ridge Senior Living, LLC

My parent resides at Dean Hill. The rooms are designed very well, windows in every room with bright sunlight and an emergency call button in every room. The cottages create an atmosphere like home, it is comfortable and clean. The staff is very friendly and caring, although the administration seem more concerned about proffit. The Problems don't seem to improve despite numerous requests and discussions with administrative personnel. Meals: Residents including my parent have made numerous complaints about the food. They use commodity foods that are not the least bit appetizing, unappealing to the eye, bland and tasteless. My parent orders delivery food frequently and prefers a frozen TV dinner to their food. Very disappointing. Activities: Geared toward Children NOT ADULTS, My parent and other residents are insulted by the lack of effort to provide a variety of activities that would be of interest to them. Little to no effort to improve their activity options. Car Sales Mentality: Very disappointed in the tactic they used to collect a $3,000 "Community fee" from us as we are admitting our parent for the first time into an assisted living facility. As we are all crying as we signed the paperwork on the day of admission they spring on us this fee, never discussed before. Being in the vulnerable state we were in, we felt we had no choice but to pay it. Poor Taste Dean Hill. Level of Care/24-Hour Nurse: Staff often short handed, because they can't seem to retain qualified personnel. (The LPN's & CNA's have to set the tables, serve the residents meals, and clean the kitchen area, which prevents them from responding very quickly to residents needs during and near mealtimes) The majority of the staffing problems are during night shift, the LPN on shift can be responsible for 3-5 Cottages (especially on weekends), not one nurse per cottage. The CNA's on weekend nights are often spread between several cottages too, so residents are left in a cottage without any care providers. One particular weekend this happened and the residents emergency call buttons didn't work either, the staff informed administration on a Friday, they did not correct the problem until Monday. Hope this helps loved ones as they make this decision.

When I am alone in the world I need to find a way to connect with a group. I find that connection at legacy. This is my great joy. Many stars to legacy and the presenters.

Motel rooms converted to living space seem cramped. No kitchenette in rooms. Appears to be well run with adequate services

Very disappointed in place overall. Apartment was not clean, did not replace bathroom & kitchen floors as stated. Maintenance manager approved move in with broken shower holder, dirty walls, dirty floors, dirty vents, dust and bug filled upper windows. Halls need some cleaning. So this soured me from day one. Dinning room needs cleaning of tables, vents, and better management, meal time is chaotic. So overall I can not recommend Brookdale to anyone. I'm here now and will be here in hopes, that someone starts listening and looking at what is going on, and starts making some improvements. It was a beautiful place, but someone dropped the ball in the last few years. Here's hoping for change.

I was not comfortable with placing my parent here. I was not crazy about the memory care area. It was like a maze to get to the memory care and overwhelming. The whole area was in a huge building but two floors up and away from everything. I believe they were a lock down area. There was a smell that I did not like and I would not recommend them. The lady who showed me around was very nice and answered my question but this was not the best fit.

The staff is very rude. Sometimes ignoring a request. Administration, especially the director does not return telephone calls even after admitting receiving your message. There are many hidden costs that are on the "other services" list. I've never paid the same amount each month. The dollar margin is close, but not the same. Also you need to use a ramp to access the 2nd floor. All other floors can be accessed by ground level or elevator. You can find the same care cheaper elsewhere.

This location is an independent living residence. It does not have any other level of services. Assistance is hired by the resident as needed. The unique rooms and amenities were highlights of our tour when comparing the features with the current location where my mother is living. Folks were very friendly. Home overall is an older style. No hallway rails. Delicious cookies!

This was a nice community when I visited it. The staff I met were nice and helpful, however I did not get the homey feel we were looking for. This community allows pets and can accommodate different dietary needs.

I really enjoyed my tour and the experience my mother and I had during my visit. The staff where very welcoming and made sure to take there time with us and answer any questions we had for them in detail. This facility was just more of an assisted living and more care then my mother really had needed.

should not have visited this community second, not fair to compare. We toured with the dining service director since the marketing director was not avaiable not did she follow up. He was pleasant and interacted with the residences . Observed some activities. The building and rooms were adequate, clean but overall needs repair. Saw overflowing trash containers outside. Did not observe food service. Table cloths on table, no assigned seating the residents formed their own groups. Pull cord in bathroom, alarm on body,fees charged for personal care, did not ask and was not told about fees for special services, ie. medication monitoring, personal personal help and diet, menu generic, no imagination, gets feedback from residences for meal planning. Plans to start a garden with residences so they can eat what they grow. But since a lot of what I learned as plans for the future was from someone involved with food service. The location of the facility was good. It was in Bowie which is where her home was as well as neighbors and friends. I hope I am not leaving any important info out. Security is not being able to exit unless the receptionist buzzes the door open.

My tour of this community was a nice one. Everyone was very kind and helpful. The community looked great. I was very pleased with their follow up. The experience was a pleasant one.

My mom was staying there for a respite. We found that she was a little much for the staff. They did their best to keep her happy and comfortable. Because she needed more help, she was not always fed her meals but there were other accommodations.

We toured this community while looking into care options for a loved one. Overall I just wasn't that impressed with what I saw here. Nothing stood out as being bad, but I just didn't get the same positive vibes that I got at some of the other communities we toured. In addition, they were one of the more expensive communities we looked at.

The facility seems to be a good place and I had decided that I wanted my loved one to live there. Unfortunately, she went into congestive heart failure, so it is no longer an option for her to be a resident. The facility still processed my check and I have yet to get my money back. I don't think this is a bad place, but I am not happy with the way they handled the financial part of this.

You may disagree with admin. on your level of need for extra cost services (A.D.L., Meds. distrib.). Admin. opinion prevails.

What I like about the place is that the environment overall is pretty good. I dislike that the doctors on staff overmedicated my mother, so she is no longer there. When she went in, she could walk and feed herself, and now she can no longer walk and feed herself. Since we moved her, she is doing better. Also, the day we moved her in, a resident with dementia was able to get out the window and walk off. Neighbors across the street called her a cab, which took her to another town miles away.

I toured this place amongst 7 other places. I really liked the high energy atmosphere and the social interaction. They have an ice cream area where residents can get ice cream at almost any time. The staff was great. They knew the names and spoke to each resident. They seemed to be very patient and good with the residents. The cost was the highest of all the places I looked at ($175/day). They did not accept my father because he was an exit seeker and they were afraid he would be trying to exit out the emergency door. I was taken aback by this because I had explained with great detail the situation with my Dad. This is the very reason he needed memory care instead of assisted living. I'm not sure they should be called memory care if they are not equipped nor can handle these type of things. After all isn't that what memory care is for???

My loved one stayed here for a brief time, and except for one specific problem they were a nice place overall. The facility was clean, the staff were friendly, and the services they provided all seemed good. However, my loved one had some specific dietary requests and they were not willing to work with her on those, and we had to find somewhere more accommodating in that aspect.

Very nice setting; within a nice community; able to walk the neighborhood without fear. Presentation - entrance - very inviting; front doors needs some sprucing up Interior - in desperate need of rehab. Wallpaper peeling from walls at almost every seam. Facility built in 2000 but doesn't look like owners have taken an active participation in the upkeep. Staff - Ivy Sharpe - pleasant and appears to have the best interest of the residents at heart. Food - did not have the pleasure of partaking of a meal but Ivey states the residents do not have any complaints. This would be an option but not my first choice.

We toured this location when we were looking into care options for our loved one. Everything looked fine during our tour but after the tour we had a lot of trouble getting them to respond to us, the communication was very bad, We just left a situation where the community had an unresponsive and negligent staff, and we were afraid this place might end up the same way, so we decided against it.