Willow Ridge Senior Living, LLC

We had a very positive experience at Heritage Oaks. Paige Carpenter (Director) sat down with us prior to the physical tour and got to know us. Not only did she answer all of our questions, she pointed out some very important issues for us to consider regarding this important life event for our friend. We like all of the floor plans. We had an opportunity to meet one resident on our way out. She expressed positive comments to us about her apartment and the other residents.

Does not provide for transition into dementia. Patients actually talked to me and said they like living here. Not sure it is for mom.

The minute we walked in mom wanted to leave. Our first impression was all of the residents were sitiing on couches and chairs at the front door and they really looked like they were in poor health. It is an old school house and looked like it has been around for quite a while. I was looking for more up to date facilities.

Initially we had a lot of problems getting her in there with the paperwork. Then we've had a lot of problems with heat in her room sometimes it's not working, though I am told it is being fixed now. The food is excellent. Certainly the administrative part could use some improvement. They progressive disclosure everytime I turned around it's something else to be done. They do have a lot of dementia patients and especially in the dining room that can complicate things. They could maybe have some separated dining.

It was ok, just not as great as the one we chose.

For the most part it's a 5 but some things that I am seeing we don't like. We are having a problem with the value, seems like they are just looking for a way to charge us more. We just have the sense like they are just trying to find things to charge us for. They seem to have plenty of activities for the residents but not sure if they get them to participate. We are not happy with them but don't really know why, it's just a feeling. Seems like we get calls that are urgent and we need to reply immediately but when we do reply or leave it message they do not reply very fast to us. The community is nice and all the basics, like food, are great. The people that people that provide the care are fine but seems like the problem is in the administration. We know if they are doing that to us then they are doing it to other, and the things they are doing need to change. Lisa is great but the care manager needs to be changed.

It was like my dad was in school. They kept writing him up and I felt like they were just making things up so that I would move him. Eventually it got to the point where they said he couldn't stay there anymore because they thought he needed a different level of care. Where he is now, at Sunrise, he is so much better! The director told me that all the staff were intimidated by my dad and they just want to work with the litte, cute old ladies and that's not right. There are all kinds of residents and if you have to deal with the men, then you have to deal with the men!

ALZ program is Join our Journey. They can provide PT & OT and file with Medicare. Shared rm may be avail @ $4k, single @$4.5k.

Lovely facility. Nice sized room. Overall nice features.

This seems really nice.

The woman managing the front desk was not aware of our coming and had no information left for her that there was a need for a tour. Because of that, she was not able to answer all of our questions although she was very attentive and tried her best. The facility is very nice, a bit overwhelming we thought and the layout is such that an individual could become confused. We witnessed some activities, including the medication distribution, but most tenants appeared to be in their rooms most likely because of the time of day we toured.

This is a "flashy" establishment with a lot of amenities and pluses offered, but we're unsure how much of that we actually NEED at this time.

Enjoyed tour nice facility a little dated. Full Kitchen, and showers instead of tub. Plenty of activity. Seem like would have a lot of personal involvment with resident. Seemed very carrying. BEST menu variety and activities. ClinLab comes in for blood work. Pediatrist comes in for free.30 day notice to move out. (-/+) pets allowed (-) a little dated

Nice but had bad odors and didn't appear to be well-staff, staff was doing multiple functions.

Nice- chef was involved, Mom didn't like the rooms as much

Population much older and less capable than my mother. Facility dark inside and not really to my liking. Staff helpful and accommodating.

We have had some problems where some of my loved one's items have been stolen. My loved feels that some of the staff are mean to them; however, the staff have always been kind to me. My loved one isn't used to their food and the meat tends to be dry.

Our father has been independent and on his own for many years so this has been a substantial life style change. He is not happy and wants to leave. We were lead to believe that this was a social environment with several men who lived there, but that is not the case. He has not been able to make many friends and there is only one day per month that a "men's group" meet. We had the event director visit with us, and she agreed that she is struggling to get people involved in things. If you like it quiet where your neighbors stay in their room, then this is the place for you. There is a furnace in each room which is great because he can control the temperature. The problem is that the sound of the furnace makes a bang noise when it starts, and a vibration while it's running. No one can seem to fix this ongoing problem. It has affected his sleep. There is a digital picture show on the wall of one of the hallways showing the events that are coming up for the month. The seniors would have to stand there for several minutes to read through the show. In our opinion this is not a great idea for seniors. We are very pleased with the housekeeping and the food. The staff is very friendly and helpful.

This community is under new management. They are doing a lot of remodeling right now. The staff has been providing my mother n law with the care that she needs. I don't like that they do not have many activities for the residents. They also could do a better job with cleaning up.

The building needs to be upgraded. Ice hanging from everywhere. ceilings are leaking. some of the residents need more help in the dining area. Staff is very friendly and helpful to my mom.