Willow Ridge Senior Living, LLC

Declining quality in services and meals over the past year. Constant changes in restaurant management, cooks, and wait staff. Poor communication between management and residents. Residents have been growing more frustrated with these changes over the past year.

If you put your loved one here please visit them regularly. They have a record of overmedicating patients, staff turnover is so bad that one poor nurse has to watch an entire floor at night and the aides sleep at night instead of checking on people. I pulled my loved one out after five months of complaining, a final fall that led to loved ones shifting to death and still overmedicating after 4 months. Facility staff are fine but care is very low and scary. Oh they don’t like ongoing complaints or you will get put out! They find a reason not to keep your loved one. Glad I did! After the last fall, loved one could not eat solids anymore, forgot how to walk and barely talked. They don’t take falls seriously and will say “everyone is a fall risk”.

I hated my experience with Dean Hill Place. They need to improve on, communication, service, an dthe employee retention was bad. The culture was bad. Clean enough facilities.

Independent living review. Nice at first. They will jump through hoops to get you locked into a lease, then HIKE the rent well beyond the means of most middle-class retirees. Expect a 20% increase annually. They will evict you without thinking twice. Lack of compassion or interest in the well-being of their residents. They see $$$$$, that's it.

I wasn’t impressed with Atria South Setauket. The rooms I saw needed a lot of work.

Would not recommend this place. The day I moved my mom in they went to lockdown. Six weeks later when I was moving her to memory care was the first time I had been in her room. Couldn't believe the condition of the bathroom (I have pictures), toilet had pieces of poop all in it, sink was stained and floor had dirt lined up against the baseboard. This didn't happen in 1 week. The workers were friendly enough but I would not recommend them to anyone.

I would tell others they do not do anything that they tell you they are going to do at the beginning.

The Gables is advertised as an independent resisdence, and they have an aide service, not associated with them right at the facility, for an additional cost. My mother lived there for a few years and was happy. She used the on site aide service, and received pretty good care. My mother died this past year, and looking back, I wish I would have moved her when her health started to decline. I don't think the aide service is prepared for a higher level of care. Also, after continuous calling, texting and emailing, I still have an ongoing financial issue with the owner of the aide service after almost a year. The Gables is a great place for independent and low level dependent residents. The aides are caring and have a low turn over. The main problem is with the owner of the aide service. I just don't want another family member to go thru what I have.

I would tell others we chose this facility because my parents needed memory care and my dad did not, but they were able to house them in the same building. They kept us up to date by email and conference calls about what was going on inside the facility. My dad was not very happy with the food and they did have a lot of turnover of staff but I would recommend them to others looking.

Don't assume anything is being taken care, just stay on top of it. The general staff is good, but management is not great. They've failed to notify us in advance of doctor appointments, so we've missed them. When we confronted them, they simply said they were sorry and they're trying to do better. We just received notice that fees are going up. I have not been very happy with them.

Your loved one must be totally independent if you want to live here. The apts. are not set up to accommodate any in wheelchairs or people that may need assistance. If your loved one is totally independent I would recommend this community. If your not independent you will need to pay for outside care giving

I would tell people to not to put their loved one there. During the time my loved one was there, they broke two bones. The staff found my loved one, placed them back in bed, and didn't take them to the hospital. The night that it happened we weren't notified. We were finally called when the ambulance arrived. During the stay there was 11 ambulance calls due to injuries for my loved one. It seemed the community wasn't watching my loved one.

We really thought they could have cleaned my mother's room a lot more frequently than they did. The staff themselves were very friendly and the director was very polite as well. We did feel that Fox Trail Assisted Living At Stephens was a good value for the price.

I moved my mom in 3 years ago at first we were happy. When the present ED took over things started to go down hill. I worry about my mom because security at Greenfeild is not very high on the priority list. You can walk in off the street at 10 pm am and no one will be around I have personally spoken to the ED and he really does not care I would not trust my cat to the nursing staff. Greenfeild pays so little the cant find help Activities are non existent their idea of activities is making a necklace out of washers The food is basically frozen and the cook just reheats it Maintenance is full of stupid people who can barely hang a picture straight. I recommend letting your loved one live in your garage in a box over moving to Greenfeild. I have called corporate many times and they never return my calls. I am moving my mom out

I currently have my uncle there due to his health problems. He's done better here than anywhere else due to being around others with the same mental capacity and level of health problems, but he had gotten scabies and the dr told my father he would only be contagious for 24 hours, but then the dr told them something totally different and quarantined him for a week. Saturday he was rushed to the er due to blood in his urine. He was told he needed a follow up appointment within 4 days from the [date removed], I ended up having to schedule an appointment for the [date removed] because they didn't do their job. They had him an appointment for the [date removed] of September.....how stupid do you have to be? This could have been a life or death situation, If he was still bleeding internally. No one can get their crap straight. No one knows anything and no one communicates. Now I had to get him squeezed into this appointment and have been wait over 2 hours. I don't recommend this place at all.

I received a phone call from Legacy at Maiden Park and shared with them the care that I am looking for for my dad. They were concerned that my dad has a catheter and that they couldn't assist him with it, if he needed it. I spoke to the nurse at that facility, she confirmed that they could not take him because of this.

I visited community several years ago and was very impressed with staff especially management but went back recently to look for loved one and how much has changed and not positively. Not impressed at all and would not choose. I thought place was upscale but with current management what a disappointment

The Dementia/ALZ section of this facility was under construction at the time I went for a visit. However, I was not impressed with the overall facility.

Not happy at all with facility or staff. They operate as if it is a mental institution - not an assisted living facility. No desire to work with family to ensure residents are well taken care of.

There have been some issues here that I am just not happy with. When mom calls for assistance it takes the staff 30 to 45 minutes to respond. This has happened several times that I have been present and she has informed me it happens frequently. Some of the staff have been very rude to the residents when asked to bring them something in the dining room while I was present. The rest of the staff (office, receptionists, activities, nursing and rehab) are wonderful.