Willow Ridge Senior Living, LLC

Wife passed away on [Date Removed] wedding ring was no longer on her finger. Still waiting for refund on unused rent. Have emailed,called them for almost a 2 months. Still no check.

Don't put your loved one in their Memory Care! Not enough staff, the ones they have are untrained and the main day person is like a drill sergeant! I took my mom out as soon as I could find another place and had to fight to get reimbursed.

My husband was never evaluated by the RN before acceptance. He was not a candidate for memory care and was accepted anyway. He was there 4 days and I got a call that he "fell out of his bed" and broke his femur. After 11 days in the hospital and surgery he is now in a rehab facility and totally unable to even feed himself. Deane Hill is severely understaffed and uncaring from the staff that is there. The RN that is supposed to be there is often out of the building, no one can find her and she won't answer her phone. I do not recommend Deane Hill for memory care.

Started out as a perfect fit! Staff has been reduced! Aides and servers are doing double duty because all staff has been reduced!! Can't keep track of meds anymore and are asking residents to call Family to bring meds! Beds are not being made! Food is terrible! Residents are afraid of complaining because it might make it worse! My Relative wants to "run away" we are looking at other facilities ASAP!

As a neighbor, I have concerns for the safety of residents at Hampshire Home. Residents have escaped the facility and shown up at our house which is a hundred yards through the woods next to a steep gorge. Anytime we have gone to the facility to discuss with them, there is no one around. You can walk into the facility without getting acknowledged and walk around at your leisure. We have had to seek out staff in order to talk to someone. They no longer have a sign near the roadway, so medical services and visitors show up at the wrong location. Unfortunately the home is owned by a company that has at least 23 other facilities so this one may not be a priority.

The Assisted Living section might be ok, I don't know but the Memory Care is Awful! They have hardly any staff which makes them keep anyone who at least shows up to work. The woman on the day shift was the worst! Rough and non caring. I pulled my mom out of there after the first week! Do not leave your loved one in this place!

Room change with out notification plus [removed] +more a month, food very little. And cold no water on table ask for two hamburgers did not get dinner. For enhanced living staff did not engage with family member. I was there most days and only once did staff enter to empty garbage. Not shown where snacks were, advertised many activities, and three chefs. They did not have a microwave to heat food or get hot beverages. Shown table set up like restaurant and brought up 3 chefs. Family member left without permission. Ended in hospital. Place would not take family member back. A lot of info not presented to me. They just present themselves this would be good place. "A good place for mom" I myself have no desire to ever go into a place when needed.

It was all good until she became a "problem for them as many geriatric patients do. The price increased by thousands. She got depressed and worse rapidly. We have since moved her to another state close to other family. What an instant change!!! They're terrible

They're going through a transition with a new administrator who gave a family night speech promising big things but it seems like there is trouble with department heads, there's a lot of drama between staff members and staff members try to pull in the family members. Unhappy staff for sure. Showers don't get done, medications don't get passed promptly if at all sometimes. 1 staff member to 27 residents at times. I hope it gets better or I will have to pull my mom out

This is the first of several emails I sent to the Knox County Ombudsman's office regarding a refund due my dad after he only lived at Deane Hill Place two months and was miserable there. This contact with this agency was the result of months of frustration dealing with Deane Hill Place last year and getting very little attention on the part of their administration. I understand that there is a new administration at Deane Hill Place, so hopefully things are better for their residents and family members.

Everything would be a 1. We have had nothing but trouble since the day my mother moved in. 2 showers a week was a dream, regular housekeeping is spotty at best. The menu is limited and many items are loaded with sodium. Things have improved somewhat but still far from what we were promised.

Cranberry Landing, a nice facility, relatively clean. We made the mistake of placing our mother there. Mom’s small room was nice & comfortable. Good natural light. The food is atrocious & not fit for seniors to eat. Everything is processed-hot dogs, chicken nuggets, pizza. The residents are elders not children. They need healthy balanced meals. The staff is mediocre. Besides a few aids that were pleasant & helpful, we found the staff to be lazy and impatient. One nurse was disinterested in anything mom said. She was impatient & intimidating. We were afraid to have her caring for our mother. Dining staff yelled at the residents to hurry up & eat so they could clean up. The staff did not accommodate residents that forget to order their meal. There is a lack of communication with the family. Everything communicated after the fact & abruptly. Not professionally managed. Look at other facilities before selecting this one. There are many better. We moved mom as soon as we could.

The Atria has gotten so bad that I had to move my mother from this facility . The cleanliness , food and care are horrible . Activities shown on calendar almost always canceled or when my mom showed up no one was there to do the class/activity. There is a resident across the hallway from my mom who smokes so much the hallway is so smelly from smoke they had to put a air purifier in the hall it was plugged into the wall and a tripping hazard.

My husband was assessed and accepted for the enhanced level of assistance by a social worker, not a nurse. Within two days of moving in, the overnight shift would not assist him with the Apex, telling him that they had bad backs, they didn't know how he got accepted for residence in the first place, it was ridiculous that they had to do this, he needed to do all of the work, they were not familiar with the Apex and he would have to tell them what they needed to do. When they did finally lift him, my husband repeatedly told them to put him in his wheelchair instead of the recliner in his room. They refused to do what he asked and put him in the recliner anyway, making it almost impossible to lift him again. The administration said their internal investigation determined that all the allegations were unsubstantiated, but they terminated an employee for saying some of the exact comments. Go figure.

This place is where we mistakenly placed my father in the Spring of 2023. They continuously left him without his 2 promised showers per week -letting him on numerous occasions go for 10 even 15 days without showers. The dining staff cannot wait to get out of there at night so if your loved one doesn't arrive at the opening hour (even though it is open for two hours) they will be given cold soup and a cold sandwich. The ladies here could not get his medication correct for anything and his blood thinners were not even re-ordered when they ran out. I guess they just hoped he wouldn't stroke out. Videos coming soon to YouTube of this horrendous nightmare. We contacted our state representative as well. If you Google them you will find horrendous reviews from former staff that also claim "[name removed]" and company are not good managers. Don't get me started on [name removed] the LPN in charge of the nursing. They lie through their teeth regarding his care.

This place was once good, but mismanagement, lack of staff, no security, food service leased out, no communication with families. Little to no training, documentation of healthcare, the list goes on and on.

My mom has lived in Manor Hills for a little over 1 year. Has a double room which she pays out of pocket. I have had to talk to too many people about getting her sheets changed, her bathroom cleaned and her main living area cleaned. The turnover of workers gives me an idea on why things don't get done. What's the reason for this? It must go back to the owner. I'm pretty sure there's not an RN in the building, not many LPN's. Just low paid aides. The food is the most unhealthy and awful food you could give them. Every week there's hot dogs at least twice. 1 day was grilled cheese with soup for dinner. Soup was crossed off. So, just grilled cheese. Pretty sure wasn't real cheese. Their hairdresser left months ago. Hasn't been replaced. Fingernails and toenails don't get touched. My mom is supposed to read the calendar to know when things are going on. She doesn't even remember there's a calendar there. The owner just wants the rooms filled. Not taken care of.

The business office [name removed] never returns calls to her cell phone an emails. Then tells your loved ones they owe thousands of dollars which is incredibly wrong. [name removed] does not communicate never to be found, i am always she at Dean Hill somewhere but nobody knows where.

They changed management and I thought they would be better this time around, and they were close to my location.They were abusive and I had to move my loved one.

I moved my parents from PA to VA and into Heritage oaks. when they 1st moved in food was great and service was good. Now the food is unelidable as is cold or burnt. staff does not wait on in a fast manner. My mom refuses to go in as her food is cold and she has dementia and gets agitated that it takes so long and is so cold in the dining room. Rent went up last year and going up again. i understand cost of food has gone up but my parents are unable to eat the food in cafeteria and spending money on groceries so they have decent food to eat. I really don't want to move them as they like their apartment and their neighbors but i also want them to have good food to eat. i am here every Mon Wed and Friday so can attest to the food and i am like everyone's niece and they all complain to me about the food and service in Dining room.