Willow Ridge Senior Living, LLC

We came for dinner Christmas Day. That meal cost 3 times more than a visiting meal on a normal day. The entree was something they don't normally serve and tasted good but the sides were nothing to write home about. For the price I expected more than mixed vegetables. Then, to add to the insult, the meal was served late. The first plates hit the tables 25 minutes beyond normal serving time.

My husband was at Brookdale and he had very little assistance and also little help with his meals. And he also got dehydrated and fell and so he had to go to the hospital, so he is in rehabilitation now.

Visited at 5pm on Sat, 10/3/15. Very small,1 level, maybe 25 rooms. Quiet. Clean and neat. Too small for mom.

I don't think they do what they say they are going to do. They don't have enough staff available for as many patients as they have. I already took my mom out. I wasn't pleased at all. I wouldn't recommend.

Just not impressed - seemed ok but a disorganized. Care givers seemed harried. One woman was sitting in dining room asleep and nearly falling out of her chair. Older facility as well. Located in a neighborhood. Cost was high.

The first few weeks were good. My mother-in-law liked it there. One thing I noticed were the residents who could not navigate themselves in a wheelchair were pushed to the hallway between the main entrance and dining room or in the dining room and were just left there. Some slumped over. I was glad my mom was somewhat mobile. She had been at Amerisist for one month and when my husband went to her room around 11:00 on Saturday, he found her soaked in urine through her depends, clothes and bed clothes. He also noticed her speech was slurred. He had them call an ambulance. She had a massive stroke and no one at Amerisist noticed. She died one week later. I don't feel they have enough staff nor we'll trained staff to handle properly non ambulatory or verbally impaired residents. Two weeks ago I wrote to the CEO and stated our disappointment & ask for a refund. As of today, I have received no response.

While it is a lovely staff, it is much like nursing homes of old - very little interaction with patients, and most sit all day in wheelchairs looking vacant.

The biggest problem here is the dining room. Food good one time, poor another. Time for service is very poor. Sitting is predetermined. Trying to get a refill on a drink is a real problem. Clean place, but I found housekeeping to be minimal. Staff is great; dining staff needs a lot of improvement. They keep promising to work on it, but they don't seem to have much luck.

We heard that some people were having problems with bugs. The ripped out the rugs and put in something that was a non-rugThe staff was very friendly for the most part. The doctor was no help, he wouldn't do anything. Sometimes I took her to out-patient. There were a lot of people that my family member really enjoyed and cared for. Some of the girls would tell her she was out of her medicine and not give it to her and then it would show up later that there was some left. They would ring the bells for the nurses and it would take forever for them to get there. I don't think they had enough staff. There was always something going on for activities. They always had notices and trips and things going on. She did not care for the food at all, she was used to her home cooking, she would say it was bland. A lot of it is communication, whenever I would talk to the director I worked with, she would say I didn't hear that or I didn't know about that. I would go to the head nurse and complain about her medicine or put in a work order and the director didn't know about it. I picked it based on my location. They only had an hour window for meal times.

It was kind of dirty and smelly so my dad and I were both pretty turned off by that. It was more expensive and a lot of the rooms didn't have a full bath, just a powder room and you had to go down the hall to take a shower. I though for the cost you should at least have a shower in your room. This might be a good thing for some people but at Atria we saw a lot of people coming out with their dogs and cats. My brother is allergic to cats so if my mother went there he wouldn't be able to visit her. Again, that could be a good thing for some people. It was just dingy and smelly, especially after seeing one that was so clean and bright.

Too busy. A lot going on.

I would tell others not to move their loved ones here. They just do not have it together like other places do like we have seen. Kudos to the maintenance men though, they have always been on point, friendly to me and to others, and go above and beyond. They just do not have enough good staff working and they are very disorganized. They also need a new chef, a lot of times the food is not edible.

It was not for us. It was like a mausoleum with nobody around. Nobody came to the meals hardly at all. There was just no social life there at all.

SERIOUSLY UNDERSTAFFED, FREQUENT STAFFING CHANGES, NOT LISTED WITH THE BBB, NO SECURITY CAMERAS IN COMMON AREAS, NO SECURITY STAFF, NO ACCOUNTABILITY, FREQUENT HYGIENE ISSUES, STAFF FREQUENTLY UNRESPONSIVE, STAFF FREQUENTLY OVERWORKED, RAMPANT THEFT BY STAFF WITH AWARENESS BY MANAGEMENT, FREQUENT MISDIAGNOSES BY NURSING STAFF, FREQUENT CARELESS HANDLING OF RESIDENTS, ELECTRICAL ISSUES, LACK OF HOT WATER IN SHOWERS, EXPIRED FOOD IN KITCHENS, ALLEGATIONS OF COCKROACHES IN KITCHENS BY STAFF, ROUGH AND NEGLECTFUL HANDLING OF RESIDENTS WITNESSED BY OTHER FAMILY MEMBERS, FREQUENT DISHONESTY BY STAFF AND MANAGEMENT, IMPROPER LAUNDERING OFTEN OBSERVED, STAFF MEMBERS RUDE AND AGGRESSIVE WITH RESIDENTS, FLOODING ISSUES WITHIN RESIDENTS' ROOMS, RESIDENTS ALLOWED TO LIE ON FLOOR OF COMMON AREAS IN VARIOUS STAGES OF UNDRESS, RESIDENT OBSERVED BEING IGNORED AND LEFT ALONE IN A DARKENED HALLWAY AT NIGHT, SAME RESIDENT OBSERVED SLIDING OUT OF WHEELCHAIR, CALLS FOR HELP IGNORED BY STAFF, SAME RESIDENT SLID OUT OF WHEELCHAIR AND LANDED ON BACK AND HEAD ON THE FLOOR, WHEN NURSE ON DUTY ATTEMPTED TO PICK HIM UP RESIDENT CRIED OUT IN PAIN AND FLOPPED AROUND, SAME RESIDENT ADMITTED TO HOSPITAL FOR 2 WEEKS AND SUFFERED A STROKE AND DIED SHORTLY

My father has been in this facality for two years. I continue to struggle with the break down in communication in this facility on a daily basis. This facility continues month after month to be under staffed in their key departments. ie. nursing. Please look at all your options before selecting this facility for your parent or loved one.

My father-in-law was there for a two-week respite. He was supposed to have a shared room and the day we arrived, his potential roommate was very aggressive in threatening my father-in-law. I was ready to turn around and leave but staff seemed very responsive at that point and made arrangements for another room. It seemed promising that staff was able to quickly resolve a potentially serious problem. However, the actual personal care with grooming appeared non-existent. After 2 days there, I let staff know that he had not changed his socks or underwear yet. After 5 days, I told them again. After 10 days, he still had not used a second pair of socks or underwear. He needs very direct guidance and staff was told this on admission. After day 10, I notified the management team and they tried to tell me that my father-in-law was taking his dirty laundry out of the laundry basket and putting it away. He has never done this in his life so I don't know why he would suddenly start doing this. However, even if he did, they have an obligation to make sure that his clothing is clean. Each day we visited, his facial hair was longer than 5 o'clock shadow. When he is at our house, he is very conscientious about shaving every morning. Staff stated that he could not keep his electric razor in his room but that they would make sure he got it for morning care. Each time we visited, I got the razor from the staff and my husband helped him shave. I am an RN and have worked with memory care residents and this was not acceptable. My concern is that if staff is neglecting things that should be very obvious - clean clothes, not shaved - what might they be doing with regard to those things that are not as obvious?

Lack of staff, no activities or stimulation. Rooms were big and food fair but I'm not sure. My mom was there a very short time because I got her out of there as soon as I could. Almost every time I visited her they had her in bed!

So the lady that's representing the company name [name removed] she is the director I suppose to get you in the facility. Her communication skills are a 0 and that's being nice...She would never call me with updates ever about getting my Aunt in the facility. I feel like as much as I was calling for updates she should have been doing that to our family I felt like I was harassing her for updates. The nurse they sent down to evaluate my aunt she is ok but her again the communication is at the all time low her name is [name removed]!! I don't want any services from her cause if I had my Aunt in there would they even call if anything went wrong ... Imma pass on this facility!!

The place is definitely not worth the money, rude staff. Not accommodating at all - my mom was there for one day and they called me to tell me that she got off the building grounds. I am taking her out, it is not living up to expectations.

I feel that her needs were not met as a Dementia patient. The Nurses were fine but the staff does not know how to care for people with memory care and she was in a memory care unit! She was in the hospital more than she was in the home and when she was in the home she had 2 incidents claiming she "fell" her injuries include: broken arm from first fall. Second fall fractured shoulder, ribs and broken hip. She needed surgery for the hip. Not enough staff on weekends or lack of good staff. On a positive note the staff that goes in to do games and music are wonderful. Very pleasant with the patients. This has been an incredibly hard situation for my family! Nobody deserves to be treated with disrespect and these patients deserve better. I don't know what needs to change in these facilities but it is just so sad.