Willow Ridge Senior Living, LLC

The biggest problem here is the dining room. Food good one time, poor another. Time for service is very poor. Sitting is predetermined. Trying to get a refill on a drink is a real problem. Clean place, but I found housekeeping to be minimal. Staff is great; dining staff needs a lot of improvement. They keep promising to work on it, but they don't seem to have much luck.

We heard that some people were having problems with bugs. The ripped out the rugs and put in something that was a non-rugThe staff was very friendly for the most part. The doctor was no help, he wouldn't do anything. Sometimes I took her to out-patient. There were a lot of people that my family member really enjoyed and cared for. Some of the girls would tell her she was out of her medicine and not give it to her and then it would show up later that there was some left. They would ring the bells for the nurses and it would take forever for them to get there. I don't think they had enough staff. There was always something going on for activities. They always had notices and trips and things going on. She did not care for the food at all, she was used to her home cooking, she would say it was bland. A lot of it is communication, whenever I would talk to the director I worked with, she would say I didn't hear that or I didn't know about that. I would go to the head nurse and complain about her medicine or put in a work order and the director didn't know about it. I picked it based on my location. They only had an hour window for meal times.

It was kind of dirty and smelly so my dad and I were both pretty turned off by that. It was more expensive and a lot of the rooms didn't have a full bath, just a powder room and you had to go down the hall to take a shower. I though for the cost you should at least have a shower in your room. This might be a good thing for some people but at Atria we saw a lot of people coming out with their dogs and cats. My brother is allergic to cats so if my mother went there he wouldn't be able to visit her. Again, that could be a good thing for some people. It was just dingy and smelly, especially after seeing one that was so clean and bright.

I would tell others not to move their loved ones here. They just do not have it together like other places do like we have seen. Kudos to the maintenance men though, they have always been on point, friendly to me and to others, and go above and beyond. They just do not have enough good staff working and they are very disorganized. They also need a new chef, a lot of times the food is not edible.

It was not for us. It was like a mausoleum with nobody around. Nobody came to the meals hardly at all. There was just no social life there at all.

SERIOUSLY UNDERSTAFFED, FREQUENT STAFFING CHANGES, NOT LISTED WITH THE BBB, NO SECURITY CAMERAS IN COMMON AREAS, NO SECURITY STAFF, NO ACCOUNTABILITY, FREQUENT HYGIENE ISSUES, STAFF FREQUENTLY UNRESPONSIVE, STAFF FREQUENTLY OVERWORKED, RAMPANT THEFT BY STAFF WITH AWARENESS BY MANAGEMENT, FREQUENT MISDIAGNOSES BY NURSING STAFF, FREQUENT CARELESS HANDLING OF RESIDENTS, ELECTRICAL ISSUES, LACK OF HOT WATER IN SHOWERS, EXPIRED FOOD IN KITCHENS, ALLEGATIONS OF COCKROACHES IN KITCHENS BY STAFF, ROUGH AND NEGLECTFUL HANDLING OF RESIDENTS WITNESSED BY OTHER FAMILY MEMBERS, FREQUENT DISHONESTY BY STAFF AND MANAGEMENT, IMPROPER LAUNDERING OFTEN OBSERVED, STAFF MEMBERS RUDE AND AGGRESSIVE WITH RESIDENTS, FLOODING ISSUES WITHIN RESIDENTS' ROOMS, RESIDENTS ALLOWED TO LIE ON FLOOR OF COMMON AREAS IN VARIOUS STAGES OF UNDRESS, RESIDENT OBSERVED BEING IGNORED AND LEFT ALONE IN A DARKENED HALLWAY AT NIGHT, SAME RESIDENT OBSERVED SLIDING OUT OF WHEELCHAIR, CALLS FOR HELP IGNORED BY STAFF, SAME RESIDENT SLID OUT OF WHEELCHAIR AND LANDED ON BACK AND HEAD ON THE FLOOR, WHEN NURSE ON DUTY ATTEMPTED TO PICK HIM UP RESIDENT CRIED OUT IN PAIN AND FLOPPED AROUND, SAME RESIDENT ADMITTED TO HOSPITAL FOR 2 WEEKS AND SUFFERED A STROKE AND DIED SHORTLY

My father has been in this facality for two years. I continue to struggle with the break down in communication in this facility on a daily basis. This facility continues month after month to be under staffed in their key departments. ie. nursing. Please look at all your options before selecting this facility for your parent or loved one.

My father-in-law was there for a two-week respite. He was supposed to have a shared room and the day we arrived, his potential roommate was very aggressive in threatening my father-in-law. I was ready to turn around and leave but staff seemed very responsive at that point and made arrangements for another room. It seemed promising that staff was able to quickly resolve a potentially serious problem. However, the actual personal care with grooming appeared non-existent. After 2 days there, I let staff know that he had not changed his socks or underwear yet. After 5 days, I told them again. After 10 days, he still had not used a second pair of socks or underwear. He needs very direct guidance and staff was told this on admission. After day 10, I notified the management team and they tried to tell me that my father-in-law was taking his dirty laundry out of the laundry basket and putting it away. He has never done this in his life so I don't know why he would suddenly start doing this. However, even if he did, they have an obligation to make sure that his clothing is clean. Each day we visited, his facial hair was longer than 5 o'clock shadow. When he is at our house, he is very conscientious about shaving every morning. Staff stated that he could not keep his electric razor in his room but that they would make sure he got it for morning care. Each time we visited, I got the razor from the staff and my husband helped him shave. I am an RN and have worked with memory care residents and this was not acceptable. My concern is that if staff is neglecting things that should be very obvious - clean clothes, not shaved - what might they be doing with regard to those things that are not as obvious?

So the lady that's representing the company name [name removed] she is the director I suppose to get you in the facility. Her communication skills are a 0 and that's being nice...She would never call me with updates ever about getting my Aunt in the facility. I feel like as much as I was calling for updates she should have been doing that to our family I felt like I was harassing her for updates. The nurse they sent down to evaluate my aunt she is ok but her again the communication is at the all time low her name is [name removed]!! I don't want any services from her cause if I had my Aunt in there would they even call if anything went wrong ... Imma pass on this facility!!

The place is definitely not worth the money, rude staff. Not accommodating at all - my mom was there for one day and they called me to tell me that she got off the building grounds. I am taking her out, it is not living up to expectations.

I feel that her needs were not met as a Dementia patient. The Nurses were fine but the staff does not know how to care for people with memory care and she was in a memory care unit! She was in the hospital more than she was in the home and when she was in the home she had 2 incidents claiming she "fell" her injuries include: broken arm from first fall. Second fall fractured shoulder, ribs and broken hip. She needed surgery for the hip. Not enough staff on weekends or lack of good staff. On a positive note the staff that goes in to do games and music are wonderful. Very pleasant with the patients. This has been an incredibly hard situation for my family! Nobody deserves to be treated with disrespect and these patients deserve better. I don't know what needs to change in these facilities but it is just so sad.

Wife passed away on [Date Removed] wedding ring was no longer on her finger. Still waiting for refund on unused rent. Have emailed,called them for almost a 2 months. Still no check.

Don't put your loved one in their Memory Care! Not enough staff, the ones they have are untrained and the main day person is like a drill sergeant! I took my mom out as soon as I could find another place and had to fight to get reimbursed.

My husband was never evaluated by the RN before acceptance. He was not a candidate for memory care and was accepted anyway. He was there 4 days and I got a call that he "fell out of his bed" and broke his femur. After 11 days in the hospital and surgery he is now in a rehab facility and totally unable to even feed himself. Deane Hill is severely understaffed and uncaring from the staff that is there. The RN that is supposed to be there is often out of the building, no one can find her and she won't answer her phone. I do not recommend Deane Hill for memory care.

Started out as a perfect fit! Staff has been reduced! Aides and servers are doing double duty because all staff has been reduced!! Can't keep track of meds anymore and are asking residents to call Family to bring meds! Beds are not being made! Food is terrible! Residents are afraid of complaining because it might make it worse! My Relative wants to "run away" we are looking at other facilities ASAP!

As a neighbor, I have concerns for the safety of residents at Hampshire Home. Residents have escaped the facility and shown up at our house which is a hundred yards through the woods next to a steep gorge. Anytime we have gone to the facility to discuss with them, there is no one around. You can walk into the facility without getting acknowledged and walk around at your leisure. We have had to seek out staff in order to talk to someone. They no longer have a sign near the roadway, so medical services and visitors show up at the wrong location. Unfortunately the home is owned by a company that has at least 23 other facilities so this one may not be a priority.

The Assisted Living section might be ok, I don't know but the Memory Care is Awful! They have hardly any staff which makes them keep anyone who at least shows up to work. The woman on the day shift was the worst! Rough and non caring. I pulled my mom out of there after the first week! Do not leave your loved one in this place!

Room change with out notification plus [removed] +more a month, food very little. And cold no water on table ask for two hamburgers did not get dinner. For enhanced living staff did not engage with family member. I was there most days and only once did staff enter to empty garbage. Not shown where snacks were, advertised many activities, and three chefs. They did not have a microwave to heat food or get hot beverages. Shown table set up like restaurant and brought up 3 chefs. Family member left without permission. Ended in hospital. Place would not take family member back. A lot of info not presented to me. They just present themselves this would be good place. "A good place for mom" I myself have no desire to ever go into a place when needed.

It was all good until she became a "problem for them as many geriatric patients do. The price increased by thousands. She got depressed and worse rapidly. We have since moved her to another state close to other family. What an instant change!!! They're terrible

They're going through a transition with a new administrator who gave a family night speech promising big things but it seems like there is trouble with department heads, there's a lot of drama between staff members and staff members try to pull in the family members. Unhappy staff for sure. Showers don't get done, medications don't get passed promptly if at all sometimes. 1 staff member to 27 residents at times. I hope it gets better or I will have to pull my mom out