Willow Ridge Senior Living, LLC

Smell only 25 residents. Reminds me of a 1990 nursing home with small apartments. There is no activity director. The residents that I met were not active: wheel chair bound sitting in the halls looking very out of it. Not a place where you want someone to be that understands and desires social interaction.

I stopped in to tour recently when noticed a group of ladies gathered around that looked like they worked there. They were talking about the new company that took over and how they hadn't been paid and problems with their pay! If a company can't pay the people that would take care of my mother - I don't trust the company to take care of my mother. Not to mention there was an extreme smell of urine in the doorway. I didn't go far but I noticed all the patients sitting in the doorway looking out. The whole thing was depressing so I am keeping mom at home for now.

My mom recently moved into this facility. I am not impressed. There isn't enough staff and the hallways smell like urine. The food is hospital like yet the price to live here is extremely high. Definitely better choices on this end of town.

We were there for a tour, and it was probably the worst on so many levels. Not only was it dirty and it smelled. The director had no idea about the population, or the needs of those with memory issues. The director asked me if I was the one looking for assisted living. Even my mother was offended at some of the thing that was said. There was no activity going on, we wanted to walk out in the middle of the tour.

Crimson Ridge has gone down hill! The director is nothing but rude and I would say an ambulance chaser. Most residents need higher level of care yet she places all at risk residents and staff by expecting all to preform this higher level of care. I cant tell you how many phone calls I received of mother falling and how many trips to the emergency room. I cant blame the aids /nursing staff they weren't trained/hired for this level of care needed. Diabetic residents that received insulin administration would have chocolate cake for lunch , midday snack and again at dinner for desert. My mother's blood sugar was out of control and she was placed at risk. When I went to the directors office she stated she had no time to speak she was busy. Im from out of town so I figured I would at least be a priority ,no ! She shut her office door litteraly on my face and I did see her not once but 3 seperate times go to smoke. I guess that was more important then taking those minutes to speak to a paying customer. Non the less we pulled mother out of Crimson Ridge the following week due to being rushed to the hospital for a blood sugar level that was critical high and mom unresponsive. BTW no one is CPR certified at Crimson Ridge and if it wasnt for the wonderful ambulance staff we would not have mom this day. Please be aware of this place , sketchy director and all that is wrong with the place . Remember looks are deceiving and so is Crimson Ridge.

This was least favorite of the three communities we saw. Did not meet w/staff, she apparently had tried to call me to let me know that she was not available for the appointment. Outside was clean and well kept, but once inside it seemed dreary/dark and in need of some maintenance (wall paper peeling in lobby area). Appeared clean but there did not seem to be much activity - two residents were sitting in the lobby area by the door and 2 in the common area watching TV. Seemed understaffed for mid-day (two people-one was vaccuming dining area).

odors, new administrator, current residents interacting at a low level.

So far, so good

The Memory Care Unit leaves a lot to be desired...as is true at most facilities those that cannot advocate for themselves lack the attention they deserve.

The Memory Care Unit leaves a lot to be desired...residents routinely are not given the attention they deserve and it’s awful.

After reading the reviews from May 2020, I find it hard to believe that someone has had a pleasant word to say about this place. The state has been in there numerous of times regarding mananagement and complaints about the care that their loved ones have been receiving. These poor residents are not allowed to socialize with one another. They blame it on covid but this is not the case. Due to poor or lack of direction from management (NOT enough workers) these poor residents are forced to stay in their rooms. If you question management about this, they literally threaten to kick your loved one out of the facility. I have never seen a Huey and Louie side show like the management there! Save yourself the heartache and trouble of spending your money foolishly, go somewhere else. I have called corporate located in MAWAH,NJ a number of times AND they say that they no longer handle the FOXTRAIL in Deptford. You get the run around and if you call the number on the wall hanging in Foxtrail as soon as you get in, its the wrong number. So, I'm gonna call management out on this one.. Whos' covering for who?

The director and executive director are horrible. Now what I know after having a loved one in the memory care unit, I will be contacting the state to come and investigate. Something shady going on in that place. I'm just happy that I got my dad out if there before he got hurt!

I recently lost a loved one who was there for years. Come to find out, that she had underlying conditions that should have appeared to raise a red flag. And the nursing staff along with management just let her stay in her bed without seeking professional medical help. The staff is caring but not educated enough to know how to care for these residents. There is no nurse on staff after 5PM, so please don't be fooled by the management telling so. Also, speaking of management; they are inept. They are always in pairs, you can never or will never speak to them alone. They feed off each other. So please, do yourself and your loved one a favor and DO NOT GO TO FOXTRAIL.

The management has to go!!! They promise you the Sun, Moon and Stars at first, but when you start questioning them about housekeeping, activities and meal/snacks, you see the management's true colors. They do not like to be questioned - They take that as a threat! Don't pay for the extras like showers because it wont get done and will blatantly lie about it. The laundry piles up without anyone doing it. My mom actually had soiled sheets in which I had to change. Housekeeping is atrocious. Its all about collecting payments for rent every month. . What they don't tell you is that: There are no activities accept for BINGO everyday. There is no social interaction/stimulation for these poor residents. The management at FoxTrail - Deptford doesn't care nor has the compassion to care about your loved one.

Left my father here for less than a week. They constantly left him alone in the so called community room. He was constantly falling down. Policy is they send to ER every time someone falls, so in a 5 day vacation, I had to stop and go to the ER 3 of them. When he returned home, he was never the same. Acted differently. Was completely different person.

Left my father here for less than a week. They constantly left him alone in the so called community room. He was constantly falling down. Policy is they send to ER even time someone falls, so in a 5 day vacation, I had to stop and go to the ER 3 of them. When he returned home, he was never the same. Acted differently. Was completely different person.

Very bad handling of the Covid 19 virus!Many workers tested positive,residents forced to move to less desirable rooms that weren’t cleaned well causing more covid positives,and residents forced to stay in rooms all day except a 10 minute walk.Food being delivered to residents rooms ice cold.

This was the worst experience of mine & my mother's life! In the 2 short months I kept her there, the staff allowed her carpet to be flooded twice by a memory care resident's stopped up toilet, the fire marshal discovered the fire damper in her room was broken, the outdoor heating unit went out in the winter, & the staff left my mother in a cold room an entire day until I arrived the next day & asked to be released from the lease without penalty, and I removed her that day. (The heat was out 3 days!) They weren't doing activities except singing, and nail painting until I complained to the VP of Operations, & although the menu would list tasty lunch & dinner dishes, more than half of the time the actual meals mainly consisted of pasta & canned or frozen processed foods. The snacks were mainly vendor-machine type packaged crackers or cookies. I had to have the Virginia Dept. of Social Services get involved regarding the Dietary/menu issues, because the Kitchen Manager/Head cook said the VP of Operations was only giving her $1,000/week to feed 22 residents & purchase gloves & kitchen supplies!!! My question is where is the money actually going??? Because the company had a revenue in 2018, of about $7million dollars! The male cook treated my mother disrespectfully, and the Resident Care Coordinator even said he was rude, when I spoke to him twice & he ignored me to my face. Other staff members gossiped, & had their boyfriends or their kids hanging around the facility, while they were supposed to be working. Most staff members were young, immature, and unprofessional, taking smoke breaks while my mother & I were locked in the foyer about 10 minutes ringing the doorbell on 2 occasions. Only a few staff members actually put their cell phones down long enough to work or answer questions. This was the worst decision I've ever made, so please read & BELIEVE the negative reviews on google about all 4 Virginia locations, because they are run by the same VP of Operations & Director of Operations who are best friends. They'll give you their cell phone number & say feel free to contact us with any problems, but then when things go wrong, they'll ignore your call & instead send text hours later saying they were in meetings, etc. basically what I call "smoke & mirrors". I never even received a call or text for 4 days from the Facility Director the day my mother fell at the facility & had to be rushed to the emergency room, & was gone 4 days to treat a 3 inch head wound. Which indicated to me that these people don't actually care, they just pretend to! Several of the positive reviews on google are written by Foxtrail employees that you can find listed on LinkedIn, so don't be bamboozled like I was by positive reviews, believe the detailed negative reviews, because Hollywood couldn't make up these experiences at Foxtrail!

was invited to a crab fest by my uncle by 530 of a party that was to last until 7pm there was no food. the crabs were outside with no warmer or ice. the so called chef{absolutely not even much of a short order cook} was drinking and didnt care that nothing was left to eat. the folks serving the food were great and apologized but they were not to blame . [name removed] was the one that was supposed to be the chef. it was pitiful to see these seniors looking for what was promised to them and they didnt have even a third of what was needed. i complained to the chef and he ignored me and obviously did not care. we are moving my uncle to another home and hope all others follow suit .this place is terrible.

My mom is in their memory care unit. Everything was great eight months ago. Today it resembles a nursing home. There are no stimulating activities or programs like previously. They talk a good game about how their memory care is different. There is no longer a nurse on the unit. The activities director is now the unit coordinator. No medical background whatsoever and her inability to find activities that stimulate residents is another reason why we are looking at another community. Sitting around all day talking with residents is not a stimulating environment. Stay away is my advice.