Willow Ridge Senior Living, LLC

My husband was a client at this facility and the one in Warrenton prior to that. This company does nothing to improved their facilities. In Warrenton my husband was without air condition all summer. His room was 85 most of the time. They were always going to fix it but did nothing. Not even fans were provided by them. They made numerous mistakes with his medicine. Saying some were given, charted when they couldn't even find the bottles when I went to take him home for the weekend. Moved him to Manassas to in hopes of getting a better place and it was worse. [removed] The odor was awful. Management refused to change the carpet for 2 1/2 weeks and when they did, only did the bedroom area not the area outside of his door. Gave them notice I was moving his, 35 days and now they are saying I didn't give but 15 days notice and want me to pay for the other days, plus saying the room in Manassas was more expensive and trying to charge me for that. I was told it was a lateral move and the same. They will not call me back. An awful experience with them. I feel they broke the contract by not providing a safe, healthy environment and poor medical management. Where do you go to get help for places like this. DO NOT GO THERE.

Disgusting! The facility is dark dirty and void of any apparent care or compassion for the residents. There are staff members that seem pleasant but they are in the minority... With the exception of the sales/marketing manager the management is woefully incompetent. The environment lacks the energy and interactivity needed to motivate the residents to be more active and responsive to outside stimuli. Take mom and dad somewhere else. There are less expensive facilities that provide the care, cleanliness and expertise needed to assure your loved ones of a healthy and enjoyable environment.

My mother who has Alzheimer's was there for two months. There were roaches in the kitchen that came out into the dining room. The staff size was small and was not knowledgeable on how to help acclimate an Alzheimer patient to their new environment. The staff were of low quality. I came to visit my mom early one morning and overheard one of the staff members talking very rudely to my mother and made her cry. At the time, they did not have an activities director and even while my mother was there, there were several people who quit. Even the director of the facility quit after a week that my mom was there. The staff are just going through the motions and putting in their time. The facility lacked warmth and genuine friendliness. Please do not send your loved ones here especially if they have Alzheimer's. My mother's health even deteriorated while she was there. After I found the right facility for my mom, her health returned and now she is so much happier. This review is from someone who visited my mom everyday because I did not feel comfortable leaving her there everyday. I have good judgment and I am an honest person. My heart broke every day I left my mom at this facility until I could get her in another place.

My father lived there eight months before falling in the shower. He never should have fallen since he was living in the Dementia Unit where we were told he would have all the care he needed. He required hospitalization and then rehab. They refused to let him come back to Greenfield. He went toa local nursing home where he died four months later. There is insufficient staff and they are not adequately trained.