Willow Ridge Senior Living, LLC

I would just tell others that right now they are very short on staff, so they have been using a lot of temporary agency nurses so they do not know a whole lot about what it happening and scheduling is all off. I am hoping things improve soon.

It would be nice if they had some stimulating activities for residents. Also, they are having a very hard time hiring kitchen staff. They are handing residents their meals in Styrofoam boxes and they have been out of a ton of things. Overall it has not been the best experience, we are disappointed.

We felt this facility did not offer the amount of independence my parents were looking for. Economically it was just not a good fit for them.

We toured with Heritage Oaks and it was a nice place, just not the right fit for my dad.

We chose Deane Hill place because the staff here, especially the one guy help coordinate it helped us. They reached out immediately and followed up frequently. We were needing something quick so it all worked out. We also chose it due to the reasonable price. The negative is the inconsistency. Sometimes when I go in it is very unclean, sometimes it is perfect. Sometimes staffing is wonderful and sometimes they are very short on staff. Overall I would recommend to others who are looking.

Our family was able to have an in person tour and it looked to us more like a nursing home that did not have that independent environment. Their sole focus on activities revolved around bingo. Also another concern our loved one had was not having access to food all the time, but they said they had plenty of opportunities to get snacks during bingo.

I believe my mother would like living at this facility. She would like the location and the rooms. There were a few negatives at this facility. We were taken to the second and ground floors, where I noticed little flying bugs around. My sister was with me on this tour, and she overheard 2 residents stating that “there are another one, they don’t know what they are getting into”. When we were checking out, I talked to a resident at the front desk. I asked how long had she lived at Heritage Oaks, and she stated 2 years. Then she said 2 years too many. She continued to say she moved from [location removed] to Richmond.

My loved one had a short stay here, and my ratings are based on our small exposure. The staff are friendly, committed, and I think their intentions are good. There was chance that I would have be moving my loved one due to concerns of the mitigation on falls, and the transition of my loved one in the community. I wish the staff's communication would have been better during my loved one's falls. Our stay was during the pandemic, and things might have been different.

The staff there was very pleasant and engaging. The facility was very clean and residents seemed very happy. The main living areas were good sized. Individual rooms were not apartments but instead more of a bedroom situation, encouraging seniors to mingle during the day.

My ratings and experiences are based on the time during the pandemic. The staff is friendly, and the food could be improved for the residents. There is a gazebo in the back for the residents, and the community has pretty grounds to walk on.

This is a nice place. When our loved one was first there, I went and did a virtual tour. There wasn't a lot to see on the virtual tour. The staff communication is good. They call with any concerns they have with my loved one. This community is a close location for me. The initial communication from the administrative team didn't hold up their promises. I feel lied to, and disappointed.

The only issue I had was with the medication. Their pharmacy services were more expensive than it should be. Communication between the staff and the family was average we did updates but not as often as we would like. I would recommend this community to others

My mom was here for a week. They switched her medicine that would take time to build up in her system and she was off the medicine that were working in her system. They did not give her time to adjust to her new medicine. They sent her to a geriatric psych ward for over a month and then when it was time to send her back they would not take her. They then charged me the full amount for the whole time she was gone. I would tell others to make sure that your loved ones are on medicine and do not have behavioral issues because they will not put up with it.

Large apartments, nice layout but small fridge. Convenient location. Building was older and a little darker and lower ceilings which was not as inviting. Staff seemed friendly. Liked that he could order food when he wanted. Liked the activities director — thought she could engage my father-in-law. Good price. Didn’t see many residents and most seemed a lot older and more infirm than my father in law.

My husband was in memory care, so the food was not as good as the assisted living side. The rooms in memory care were not the best and he has a shared shower. Make sure you understand the level of dementia and what variety of care they are able to provide.

Hertiage Oaks is a nice place to live. There have been some issues along the way we had with my loved one and this community. I now only go to the Director of the community to get resolution for any of our problems I'm not sure if I would recommend anyone to go here.

Deane Hill Place has had high staff turnover and quality of food during the pandemic has gone downhill. We have been pleased other than what was stated before. I believe most of this is because of COVID.

We chose The Gables of Brighton because of the value for the money. The room sizes here are very good sized, very spacious. The best part about the community so far has been that they do a lot of outings with the residents. I would recommend the community to more dependent individuals.

Our experience with this community at first was not good, it was not appropriate for our loved ones mobility levels or her needs. We were only there for about three or four days and during that time the community was kept clean. The food was good, good portions sizes. It very nice kind of like restaurant style. The common areas were nice, the rooms themselves were nice enough. However the hallways were very long and dark, it had a very small elevator that could only fit one or two people at time which was not convenient at all