Willow Ridge Senior Living, LLC

I picked this community because of a recommendation of a friend. The experience has been satisfactory.

Don't move here. The neighbors are great. Main issue is meals and the way they are administered. When we were looking for a place this had a villa available. The issues that we are having now started after we moved in. Changes were made to the meal service. Some cooks left and they ha trouble hiring new cooks and servers.

We took a tour of Deane Hill Place during our search for a Memory Care facility for our loved one. Everyone at this facility was very friendly. The general atmosphere of the facility seemed good. However, when we toured, there seemed to be several maintenance items that needed to be addressed.

My sister has come out of her funk and is able to enjoy herself. If it weren't for the activities, I think we would have to move her again. They had a bus to take the people places but broke down some time ago and hasn't been fixed. We have had to hire other people to take care of my sister because of their lacking.

We toured Atria South Setauket when searching for an Assisted Living facility for our loved one. This facility was not all inclusive like some of the other facilities that we looked at. I also didn't like the basement apartments.

This used to be a great senior living facility. It is now under new management and is awful. We were thrilled with the management company that held a meeting in October to explain what they would bring to the facility and then "poof" they disappeared and Willow Ridge came on the scene. They are new and do not have their act together. Check out the reviews on their other communities...awful. We are currently looking for another place for our parent.

Initially they said they had all kinds of activities and sold it as a wonderful, safe place. The staff kept changing and they never came through on their promises. The care staff originally was good, but that started to cycle through, and the younger staff was not really interested in the people. They did have one loving and caring older long standing staff member who was very kind to my loved one. No one got Covid during the lockdown so that's a positive!!

The biggest issue I've had so far with Greenfield Senior Living is a lack of communication between staff and myself (daughter of one of the residents). My voicemails are rarely returned and emails are sometimes returned, but usually after several days or a week, if at all. I understand that this facility is likely understaffed, but it is important for family members to be able to reach a staff member. Items have also gone missing from my mother’s room (I do know it’s tricky in a Memory Care setting in terms of residents moving their items around) but several occasions have come to mind which irritate me. I have also had a few instances where I’ve requested that the staff help to get my mother ready in time for Dr appts (I’ve left voicemails the day before and also spoke to staff onsite to give notice about the appt) and I’ve shown up on time and my mother is nowhere near ready to leave the building, thus making us late for the appt.

I had a virtual tour via cell phone with Greenfield Senior Living. I looked at due to price and location. Not a match due to amenities available and size of rooms available.

Our family had an in person tour and we didn't have the best tour experience, the community was not very clean and the apartments for the residents were dark and gloomy to us so we just new it was not going to be the best fit for our love done.

We picked this community because, of location, and fewer residents in each cottage. The quantity and quality of the food needs to improve. A lot of attention was paid to us up until the time we signed the contract and moved my loved one in. I don't think anyone from the office has visited them since they have moved in. And we never had any kind of orientation to the facility, so my loved one doesn't know what is available. Their CNA showed me around, but I don't think anyone has done the same for my loved one.

In the beginning [name removed] the admissions director told me that if my friend deteriorated and had to move out, he would not be responsible for the rent the following month. I talked to the administrative manager [name removed] and she said that was not true at all and it was not in their policy. So now he is responsible for the rent here and trying to get into another facility. The companion that helped out was extremely expensive with the services as well.

Please ask about the cost of level of care, we were told the amount was going to be [dollar amount removed] a month never telling us about a charge for level of care which could be up to an additional [dollar amount removed] a month. But at the time we were told we couldn't back out because our loved one was being discharged from the hospital and needed a place. The staff that work with the residents are good. The higher up executive's, you can't get a hold of them when you need to. I would tell others just to make sure and ask questions. I learned the hard way.

The location of Deane Hill Place is excellent for our love done especially because he is still very independent. He can walk outside and walk to the grocery store and the mall that is close by. We really like the layout of the building, the overall structure of it is great. The community is very very clean and the workers are very nice. One of the nurses in particular always spends a little extra time with our loved one due to his state of health. She has been awesome and as accommodating to him as possible. Something we did encounter early on that was frustrating is we were told the community fee would be waved but it was not and we were charged that fee, but after speaking with the management they were able to fix the problem.

The food is getting worse. Management changed with no notification to residents or families. Our rent is going up several hundred dollars but I'm still buying dad groceries each week bc he can't eat the food. The nurses are GREAT though. The only reason we are still there.

Greenfield was the only facility out of the 5 or 6 that I looked at that I did not feel comfortable leaving my mom. When I walked in for the tour there was no one at the front desk. When the gal finally came to get us, she was very nice, pleasant and informative. She was being called away a lot though which made me nervous seeing how much she had on her plate. It made me wonder how much attention my mom would get if she were to move in.

The community doesn't care about the things being the most updated and current. The décor, the staff are stuck in the 80's or 90's. There are some staff that go above and beyond, and other staff members make it harder than it needs to be. The amount of lockdowns in the community that is happening is not good, I do realize that some of this might be because of the state regulation. Why can I take my loved one out to dinner, but I can't enjoy a meal with my loved one in the dining room? Especially because my loved one would much rather stay in the community than go out. [name removed] is great, but I wish another staff member would quit. Everyone at the front desk is amazing and awesome!

We, unfortunately, had a very difficult stay there. Not by any fault of theirs, they just weren't equipped to care for my mother. My mother was injured before we got her there & the staff told me they could handle her but they couldn't. And 2 days into her stay we found out my youngest brother passed away so things were even more difficult. The care staff does not work for Atria you hire them directly. Also after all the insanity of getting my mother settled [name removed] called to say they were moving my mother to a different room! My brother & I said absolutely not!! We had to fight to keep her settled. After the funeral I took my mother out of there as soon as I could! My sister, up from Florida, stayed with mom for 4 nights to help with her care. It's a very nice place for someone who is well. Can get around on their own & doesn't need assistance. Btw we were in the Independent Living side... I cannot speak to the Assisted Living side.

The tour was good and the community was good in its own way. We found a community that was all inclusive and this was something that we were looking for with our loved one. My loved one needed medication assistance and more and having somewhere that did not charge extra for this was a benefit.

We have been disappointed with some things during our experience here at Fox Trail. I heard it was bought out by English Meadows at the beginning of the month so we are just hoping that things will improve, especially the cleanliness. They were not cleaning my loved ones room often at all, but they are starting to clean it everyday. The facility needs some TLC and we are hoping to see that soon.