Willow Ridge Senior Living, LLC

I placed my mother in there before covid hit. It was not my first pick but it is a place for older people to die. The staff is nasty, mean and not caring. The Director never returned calls and we spent more time in emergency room because they did not want to take care of her. Because of them being short staffed.

My dad passed away on the 18th and I cleaned out his apartment 3 days early before the end of the month, turned in the keys and followed all of their instructions. We were promised by the bookkeeper we would not be charged January rent. Low and behold, yesterday rent was debited out of my dad’s account causing all kinds of problems! I called and the Executive Director rudely told me she was too busy to deal with this and it was not her job. It was the job of the home office. I asked for a name and a number of someone in the home office to call and talk to about it and she would not help me. My dad liked living at the Villa but dealing with the place when your parent dies is a nightmare.

They are very understaffed staff member told me they are always this way and she can’t do her job because they never have staff. Management is a joke. They never get back to you about concerns. And they act like they really don’t care that they are understaffed

My tour experience was just ok. It may have changed since I went to look there, but when I was looking it needed a lot of improvements and updates.

Don't send your loved one here. Staff is rude. Facility is dirty. No one in charge

Things started out good, but they have gone through a series of different ownership. Apparently they're in financial difficulty and have cut all their services. By the time we left, I would rate the dining room at poor to fair. Cleanliness was very poor. My family member's contract included weekly house cleaning, and it reached a point that the only way he would get it is if I called and demanded it. At one point, they went three weeks with no one coming in to clean up or change linens. The facility had been redecorated, and it was not a homey atmosphere. All the carpets came out. They put in phony hardwood floors but never cleaned them. They always looked dirty. They downgraded pretty much everything, including the staff and the staff's pay. So the majority of the people left. And they were left with just a skeleton crew. It just go the point that it was not a good idea for my family member to stay there. When we left, they had a 30% vacancy rate, which is huge for nursing homes nowadays.

Our family had an in person tour and it was horrible, we did not like this community whatsoever. It absolutely smelled and the people were just sitting around not doing anything, not engaging with one another. It s very old and not up to date at all.

There is a lack of respect for elderly people at Atria Penfield. I didn't see any aids in the hallway caring for people, the only people I saw were staff with the medicine carts. I ended up moving out because of this reason. I would not recommend to others looking.

This is a terrible place. Do not put a family member there. They don’t take care of them. They don’t help them and you don’t get services you pay for.

We were told that after a certain amount of time of our loved one being there that they would qualify for the VA benefits. However that was not the case and we ended up having to pull our loved one out.

The staff members are very friendly and the community is very clean. Everything there was very good except for the food, especially for the money that is being spent. For breakfast you would go down to the counter, they would give you a coffee and a snack bag that had either a cereal box or an apple. For lunch you would do the same thing go down to the counter and they would give you a snack bag with either a ham sandwich, PB&J, or a turkey sandwich. For dinner, you were able to sit at a table in the dining room where you can order a few things off of a menu. One night they had chicken parmesan which I ordered. I got a slab of chicken with cheese that was not melted. The cooks there are not good at all, they need to be paid more so they can make better food.

In the beginning the food was great, but then it just went downhill. For the activities you have to sign up and the sign up sheet is on the first floor so if you live on any other floors you will probably miss singing up. We think that the overall management needs to be looked at, our loved one was only there for a short time and the seniors were just not treated like adults. The atmosphere was very chaotic and it seemed understaffed. the activities and dining hall was in the basement which caused our loved one to get sick from the moisture. It was not our first choice, just seemed to chaotic and not well managed.

We have had very limited experience with this community, we paid all of our fees up front, and our loved one had very server onset of dementia. He was only there for a week when we were told he needs to be sent to another facility. During that week at the new facility he came down with severe pneumonia, and had to be transferred to a third facility. He was only at the third facility for a week and then he passed away. We still have not received our loved one belongings and we just have a vast negative feeling towards Travanse .

I’ve seen people go into the memory unit confused and worried, and the next day they’re zombified with big gashes on there forehead. Like [name removed] for example. They don’t know what they’re doing. I also witness a lot of bullying here. Beyond all that, the list goes on. The amount of things I have seen here is crazy. It’s scary speaking out, but don’t come here. It’s a scam. Pay 7k a month and still have to pay more for assistance at an assisted living. This is not even the tip of the iceberg. Can’t wait for my mother to be out of this place.

I note that no reviews have been posted since 2015. There is a reason for this. The place has definitely deteriorated since then - both in terms of physical maintenance (grounds poorly kept - and no air conditioning!). Short staffed. No actiities. Terrible food. The second floor, housing persons with very significant cognitive impairment, reeks of urine when the door is open. This place cannot be recommended.

This place is divided: it’s the director and her friends in supervisor positions vs the residents and the employees who love the residents and try to protect the residents but are not part of the director’s group. Stay away from their

They use the cheapest laundry soap. Clothes and items always missing. The place smells. If an employee is nasty if it’s one of management friends they get away with it. It’s like being in high school

This is the worst place I have ever seen. Cover ups and sweeping things under the rug. Find somewhere else if you care about your loved one. Glad we are out of there.

This place started out great at first. However, with staff changes it has gone completely down hill. Patients in memory care are not regularly changed or bathed. Disgusting. The aids have little to none training in talking to seniors and don't seem to care much at all about their well-being! I would keep looking. For what you pay, you are only getting meals and a locked building.

I would not recommend this facility to families looking for an assisted living facility for their loved one. Facility is not secured which means that strangers can walk in off the street and roam hallways. There is no receptionist to greet visitors. There is only a sign-in visitor roster which allows strangers to have access to names of residents.