Willow Ridge Senior Living, LLC

It was ok, just not as great as the one we chose.

For the most part it's a 5 but some things that I am seeing we don't like. We are having a problem with the value, seems like they are just looking for a way to charge us more. We just have the sense like they are just trying to find things to charge us for. They seem to have plenty of activities for the residents but not sure if they get them to participate. We are not happy with them but don't really know why, it's just a feeling. Seems like we get calls that are urgent and we need to reply immediately but when we do reply or leave it message they do not reply very fast to us. The community is nice and all the basics, like food, are great. The people that people that provide the care are fine but seems like the problem is in the administration. We know if they are doing that to us then they are doing it to other, and the things they are doing need to change. Lisa is great but the care manager needs to be changed.

It was like my dad was in school. They kept writing him up and I felt like they were just making things up so that I would move him. Eventually it got to the point where they said he couldn't stay there anymore because they thought he needed a different level of care. Where he is now, at Sunrise, he is so much better! The director told me that all the staff were intimidated by my dad and they just want to work with the litte, cute old ladies and that's not right. There are all kinds of residents and if you have to deal with the men, then you have to deal with the men!

This seems really nice.

This is a "flashy" establishment with a lot of amenities and pluses offered, but we're unsure how much of that we actually NEED at this time.

Enjoyed tour nice facility a little dated. Full Kitchen, and showers instead of tub. Plenty of activity. Seem like would have a lot of personal involvment with resident. Seemed very carrying. BEST menu variety and activities. ClinLab comes in for blood work. Pediatrist comes in for free.30 day notice to move out. (-/+) pets allowed (-) a little dated

Nice- chef was involved, Mom didn't like the rooms as much

Nice layout of building.

Population much older and less capable than my mother. Facility dark inside and not really to my liking. Staff helpful and accommodating.

Our father has been independent and on his own for many years so this has been a substantial life style change. He is not happy and wants to leave. We were lead to believe that this was a social environment with several men who lived there, but that is not the case. He has not been able to make many friends and there is only one day per month that a "men's group" meet. We had the event director visit with us, and she agreed that she is struggling to get people involved in things. If you like it quiet where your neighbors stay in their room, then this is the place for you. There is a furnace in each room which is great because he can control the temperature. The problem is that the sound of the furnace makes a bang noise when it starts, and a vibration while it's running. No one can seem to fix this ongoing problem. It has affected his sleep. There is a digital picture show on the wall of one of the hallways showing the events that are coming up for the month. The seniors would have to stand there for several minutes to read through the show. In our opinion this is not a great idea for seniors. We are very pleased with the housekeeping and the food. The staff is very friendly and helpful.

This community is under new management. They are doing a lot of remodeling right now. The staff has been providing my mother n law with the care that she needs. I don't like that they do not have many activities for the residents. They also could do a better job with cleaning up.

The building needs to be upgraded. Ice hanging from everywhere. ceilings are leaking. some of the residents need more help in the dining area. Staff is very friendly and helpful to my mom.

Greensfield has attractive room rates, but when additional services are required I believe they charge unreasonable prices for the services rendered. I find that the nursing staff has poor communication skills, several times I received no call back when requested.

The senior staff was totally awful! The head person fired every single staff person the year my parents were there. The senior managers totally turned them off. Not only was the staff constantly turning over, I had brutal occasions with the head manager who was awful to deal with. She was very friendly at first of course, but after a year decided to up the monthly charge by hundreds of dollars for eating lunch which they had been doing since they got there. They were eating three meals a day every day for a year, and suddenly we had to pay more. It was wonderfully laid out, and nice and new.

Aides are friendly and helpful. There's no communication there amongst higher ups. Rent isn't worth what is included. Without proper notice rent increased almost [price removed] for services whether you use them or not. Not worth it

Need more staff! Need more activities. Admin staff needs experience and awareness of the residents needs. Not what an assisted living needs to be! Meals need improvement! Cleanliness of the facility should be better. I do not recommend!

The communication and consistency with the staff could be improved on as well as being honest. At the moment we would not recommend this community to other families.

It's a small place with limited staff and activities and that the food is not very good

Hardworking, overworked cleaning staff. Food is tasteless, boring, and unimaginative. Administrative staff minimally available on nights & weekends. Unimaginative activities.

The condition of my mom's apartment needs drastic improvement. The ceiling in her bathroom fell in. There are bugs and a broken blind