Willow Ridge Senior Living, LLC

Helpful to know- they have been purchased by another company, major transitions taking place, loss of some great staff, termination of several who were not performing as they should have. 3-5 amazing staff remain who are really trying to keep things running properly. The facility is beautiful! Memory care is chaotic at best and jeopardizes the health and welfare of the clients. Some of MC staff spend too much time on their cell phones, are unprofessional, and simply do not want to work (respond to clients needs, etc). I have had to assume responsibilities for the care of my loved one that should be provided by the unit caregivers such as laundry, personal care/bathing, cleaning of room, monitoring of meals/consumption, ensuring participation in social activities. etc. I am exhausted and not able to spend the quality time with my loved one that I hoped to spend.

A beautiful facility, peaceful surroundings however from an administrative and caregiver standpoint, the service is chaotic at best. Acknowledging that they were recently purchased by another company, and transitions are difficult, I understand some mishaps however, direct service to clients, particularly in the memory care wing, is so lacking that it has impacted the health and welfare of the clients. I would be happy to submit another review in about 2 months once the full transition has taken place and a new normal is evident.

Poor air quality. There is cigarette smoke fumes. I wish they offered more fresh foods rather than canned vegetables and soups. I would not recommend The Addison of Willow Pond based off of the experience.

Food not healthy, too much starch. Not enough vegetables, vegetables way over cooked. Difficult having maintenance done in apt. Avies not always posted and done on the spur of the moment which prevents resident who would like to participle unable to do so.

The meals are absolutely substandard for older folks with weak teeth. Oatmeal was the standard dinner, there was no emphasis on nutrition. Providing protein shakes wasn't helpful, as they went untouched between visits. Our mother was out of bed in her wheelchair daily and sat in the same spot all day, where she developed a bedsore that we were told nursing was taking care of. It became so deep that she was hospitalized and subsequently succumbed to sepsis and passed away. So, no I would not recommend Tyler's Mill.

One level, right size overall. Upkeep and lack of follow up from facility when my mother has issues or needs medical type attention and follow up from the outside they say they take care of it all but they don't. My family still has to coordinate and make sure she gets to appointments or when she's needed x-rays or urine test or things like that they're not taking care of it. You get what you pay for.

My Mom lived at Atria then it was sold and became the Village at Towngate, that is when things started to go downhill. My Mom had an aide that was very mean and disrepectful and gave rough showers in a filthy outdated shower room, trash overflowing the trash can and a dirty toilet usually filled with something smelley. The whole place uses the toilet in there. [date removed] my Mom suffered a heart attack while fighting in the shower with this aide. I did report her and nothing was done. She does not assist those who need help toileting at all and lets them sit in wet diapers and also won't come when the call button is pushed. Not a healthy place any more unless you can live with NO assistance. Management is lax and uncaring. Mom went to the hospital then rehab then hospice then died. No one from the place cared kept her mail and overcharged an extra two weeks.

Declining quality in services and meals over the past year. Constant changes in restaurant management, cooks, and wait staff. Poor communication between management and residents. Residents have been growing more frustrated with these changes over the past year.

My loved one heard staff talking badly about her referring to her as a profanity that I do not prefer to write in this survey. The activities that are listed on the daily calendar rarely exist. There is very little stimulation during the day for the residents. It’s very disheartening! The floors are always tacky and I rarely see housekeeping. I frequently clean my moms floor in her room when I visit.

If you put your loved one here please visit them regularly. They have a record of overmedicating patients, staff turnover is so bad that one poor nurse has to watch an entire floor at night and the aides sleep at night instead of checking on people. I pulled my loved one out after five months of complaining, a final fall that led to loved ones shifting to death and still overmedicating after 4 months. Facility staff are fine but care is very low and scary. Oh they don’t like ongoing complaints or you will get put out! They find a reason not to keep your loved one. Glad I did! After the last fall, loved one could not eat solids anymore, forgot how to walk and barely talked. They don’t take falls seriously and will say “everyone is a fall risk”.

Independent living review. Nice at first. They will jump through hoops to get you locked into a lease, then HIKE the rent well beyond the means of most middle-class retirees. Expect a 20% increase annually. They will evict you without thinking twice. Lack of compassion or interest in the well-being of their residents. They see $$$$$, that's it.

Personally, I would obviously not share everything, that's not who I am but considering my father was there a month and a day, passed away and was charged the fee for the year, I believe in exceptions! I certainly did not think that was good proper business ethics! I would only recommend someone that needed assisted living, nothing more because my father was in memory care and did not receive the care he desperately needed which I have to live with forever, however, I would recommend [name removed] highly!

I wasn’t impressed with Atria South Setauket. The rooms I saw needed a lot of work.

Would not recommend this place. The day I moved my mom in they went to lockdown. Six weeks later when I was moving her to memory care was the first time I had been in her room. Couldn't believe the condition of the bathroom (I have pictures), toilet had pieces of poop all in it, sink was stained and floor had dirt lined up against the baseboard. This didn't happen in 1 week. The workers were friendly enough but I would not recommend them to anyone.

The Gables is advertised as an independent resisdence, and they have an aide service, not associated with them right at the facility, for an additional cost. My mother lived there for a few years and was happy. She used the on site aide service, and received pretty good care. My mother died this past year, and looking back, I wish I would have moved her when her health started to decline. I don't think the aide service is prepared for a higher level of care. Also, after continuous calling, texting and emailing, I still have an ongoing financial issue with the owner of the aide service after almost a year. The Gables is a great place for independent and low level dependent residents. The aides are caring and have a low turn over. The main problem is with the owner of the aide service. I just don't want another family member to go thru what I have.

I would tell others we chose this facility because my parents needed memory care and my dad did not, but they were able to house them in the same building. They kept us up to date by email and conference calls about what was going on inside the facility. My dad was not very happy with the food and they did have a lot of turnover of staff but I would recommend them to others looking.

Don't assume anything is being taken care, just stay on top of it. The general staff is good, but management is not great. They've failed to notify us in advance of doctor appointments, so we've missed them. When we confronted them, they simply said they were sorry and they're trying to do better. We just received notice that fees are going up. I have not been very happy with them.

Your loved one must be totally independent if you want to live here. The apts. are not set up to accommodate any in wheelchairs or people that may need assistance. If your loved one is totally independent I would recommend this community. If your not independent you will need to pay for outside care giving

We really thought they could have cleaned my mother's room a lot more frequently than they did. The staff themselves were very friendly and the director was very polite as well. We did feel that Fox Trail Assisted Living At Stephens was a good value for the price.

I moved my mom in 3 years ago at first we were happy. When the present ED took over things started to go down hill. I worry about my mom because security at Greenfeild is not very high on the priority list. You can walk in off the street at 10 pm am and no one will be around I have personally spoken to the ED and he really does not care I would not trust my cat to the nursing staff. Greenfeild pays so little the cant find help Activities are non existent their idea of activities is making a necklace out of washers The food is basically frozen and the cook just reheats it Maintenance is full of stupid people who can barely hang a picture straight. I recommend letting your loved one live in your garage in a box over moving to Greenfeild. I have called corporate many times and they never return my calls. I am moving my mom out