Willow Ridge Senior Living, LLC

Population much older and less capable than my mother. Facility dark inside and not really to my liking. Staff helpful and accommodating.

Our father has been independent and on his own for many years so this has been a substantial life style change. He is not happy and wants to leave. We were lead to believe that this was a social environment with several men who lived there, but that is not the case. He has not been able to make many friends and there is only one day per month that a "men's group" meet. We had the event director visit with us, and she agreed that she is struggling to get people involved in things. If you like it quiet where your neighbors stay in their room, then this is the place for you. There is a furnace in each room which is great because he can control the temperature. The problem is that the sound of the furnace makes a bang noise when it starts, and a vibration while it's running. No one can seem to fix this ongoing problem. It has affected his sleep. There is a digital picture show on the wall of one of the hallways showing the events that are coming up for the month. The seniors would have to stand there for several minutes to read through the show. In our opinion this is not a great idea for seniors. We are very pleased with the housekeeping and the food. The staff is very friendly and helpful.

This community is under new management. They are doing a lot of remodeling right now. The staff has been providing my mother n law with the care that she needs. I don't like that they do not have many activities for the residents. They also could do a better job with cleaning up.

The building needs to be upgraded. Ice hanging from everywhere. ceilings are leaking. some of the residents need more help in the dining area. Staff is very friendly and helpful to my mom.

Greensfield has attractive room rates, but when additional services are required I believe they charge unreasonable prices for the services rendered. I find that the nursing staff has poor communication skills, several times I received no call back when requested.

The senior staff was totally awful! The head person fired every single staff person the year my parents were there. The senior managers totally turned them off. Not only was the staff constantly turning over, I had brutal occasions with the head manager who was awful to deal with. She was very friendly at first of course, but after a year decided to up the monthly charge by hundreds of dollars for eating lunch which they had been doing since they got there. They were eating three meals a day every day for a year, and suddenly we had to pay more. It was wonderfully laid out, and nice and new.

The communication and consistency with the staff could be improved on as well as being honest. At the moment we would not recommend this community to other families.

It's a small place with limited staff and activities and that the food is not very good

Hardworking, overworked cleaning staff. Food is tasteless, boring, and unimaginative. Administrative staff minimally available on nights & weekends. Unimaginative activities.

The condition of my mom's apartment needs drastic improvement. The ceiling in her bathroom fell in. There are bugs and a broken blind

Helpful to know- they have been purchased by another company, major transitions taking place, loss of some great staff, termination of several who were not performing as they should have. 3-5 amazing staff remain who are really trying to keep things running properly. The facility is beautiful! Memory care is chaotic at best and jeopardizes the health and welfare of the clients. Some of MC staff spend too much time on their cell phones, are unprofessional, and simply do not want to work (respond to clients needs, etc). I have had to assume responsibilities for the care of my loved one that should be provided by the unit caregivers such as laundry, personal care/bathing, cleaning of room, monitoring of meals/consumption, ensuring participation in social activities. etc. I am exhausted and not able to spend the quality time with my loved one that I hoped to spend.

A beautiful facility, peaceful surroundings however from an administrative and caregiver standpoint, the service is chaotic at best. Acknowledging that they were recently purchased by another company, and transitions are difficult, I understand some mishaps however, direct service to clients, particularly in the memory care wing, is so lacking that it has impacted the health and welfare of the clients. I would be happy to submit another review in about 2 months once the full transition has taken place and a new normal is evident.

Poor air quality. There is cigarette smoke fumes. I wish they offered more fresh foods rather than canned vegetables and soups. I would not recommend The Addison of Willow Pond based off of the experience.

Food not healthy, too much starch. Not enough vegetables, vegetables way over cooked. Difficult having maintenance done in apt. Avies not always posted and done on the spur of the moment which prevents resident who would like to participle unable to do so.

The meals are absolutely substandard for older folks with weak teeth. Oatmeal was the standard dinner, there was no emphasis on nutrition. Providing protein shakes wasn't helpful, as they went untouched between visits. Our mother was out of bed in her wheelchair daily and sat in the same spot all day, where she developed a bedsore that we were told nursing was taking care of. It became so deep that she was hospitalized and subsequently succumbed to sepsis and passed away. So, no I would not recommend Tyler's Mill.

One level, right size overall. Upkeep and lack of follow up from facility when my mother has issues or needs medical type attention and follow up from the outside they say they take care of it all but they don't. My family still has to coordinate and make sure she gets to appointments or when she's needed x-rays or urine test or things like that they're not taking care of it. You get what you pay for.

My Mom lived at Atria then it was sold and became the Village at Towngate, that is when things started to go downhill. My Mom had an aide that was very mean and disrepectful and gave rough showers in a filthy outdated shower room, trash overflowing the trash can and a dirty toilet usually filled with something smelley. The whole place uses the toilet in there. [date removed] my Mom suffered a heart attack while fighting in the shower with this aide. I did report her and nothing was done. She does not assist those who need help toileting at all and lets them sit in wet diapers and also won't come when the call button is pushed. Not a healthy place any more unless you can live with NO assistance. Management is lax and uncaring. Mom went to the hospital then rehab then hospice then died. No one from the place cared kept her mail and overcharged an extra two weeks.

Declining quality in services and meals over the past year. Constant changes in restaurant management, cooks, and wait staff. Poor communication between management and residents. Residents have been growing more frustrated with these changes over the past year.

My loved one heard staff talking badly about her referring to her as a profanity that I do not prefer to write in this survey. The activities that are listed on the daily calendar rarely exist. There is very little stimulation during the day for the residents. It’s very disheartening! The floors are always tacky and I rarely see housekeeping. I frequently clean my moms floor in her room when I visit.

If you put your loved one here please visit them regularly. They have a record of overmedicating patients, staff turnover is so bad that one poor nurse has to watch an entire floor at night and the aides sleep at night instead of checking on people. I pulled my loved one out after five months of complaining, a final fall that led to loved ones shifting to death and still overmedicating after 4 months. Facility staff are fine but care is very low and scary. Oh they don’t like ongoing complaints or you will get put out! They find a reason not to keep your loved one. Glad I did! After the last fall, loved one could not eat solids anymore, forgot how to walk and barely talked. They don’t take falls seriously and will say “everyone is a fall risk”.