Willow Ridge Senior Living, LLC

My mom has been there a few months now and isn't loving it. Food is very good. People are very nice but the activities are not what was promised and mom is bored alot of the time. They go to the same two stores every week. [location removed] and [location removed]. Mix it up a bit for Gods sake. The garden club they talked about is a tiny box of plants. People just sitting around for lack of anything to do. Not much entertainment is brought in or taken to. Expected more for this amount of money. Going to start checking out other places

Okay. Active community. Kind of worn looking

When I am alone in the world I need to find a way to connect with a group. I find that connection at legacy. This is my great joy. Many stars to legacy and the presenters.

Motel rooms converted to living space seem cramped. No kitchenette in rooms. Appears to be well run with adequate services

Very disappointed in place overall. Apartment was not clean, did not replace bathroom & kitchen floors as stated. Maintenance manager approved move in with broken shower holder, dirty walls, dirty floors, dirty vents, dust and bug filled upper windows. Halls need some cleaning. So this soured me from day one. Dinning room needs cleaning of tables, vents, and better management, meal time is chaotic. So overall I can not recommend Brookdale to anyone. I'm here now and will be here in hopes, that someone starts listening and looking at what is going on, and starts making some improvements. It was a beautiful place, but someone dropped the ball in the last few years. Here's hoping for change.

I was not comfortable with placing my parent here. I was not crazy about the memory care area. It was like a maze to get to the memory care and overwhelming. The whole area was in a huge building but two floors up and away from everything. I believe they were a lock down area. There was a smell that I did not like and I would not recommend them. The lady who showed me around was very nice and answered my question but this was not the best fit.

The staff is very rude. Sometimes ignoring a request. Administration, especially the director does not return telephone calls even after admitting receiving your message. There are many hidden costs that are on the "other services" list. I've never paid the same amount each month. The dollar margin is close, but not the same. Also you need to use a ramp to access the 2nd floor. All other floors can be accessed by ground level or elevator. You can find the same care cheaper elsewhere.

This location is an independent living residence. It does not have any other level of services. Assistance is hired by the resident as needed. The unique rooms and amenities were highlights of our tour when comparing the features with the current location where my mother is living. Folks were very friendly. Home overall is an older style. No hallway rails. Delicious cookies!

I really enjoyed my tour and the experience my mother and I had during my visit. The staff where very welcoming and made sure to take there time with us and answer any questions we had for them in detail. This facility was just more of an assisted living and more care then my mother really had needed.

My mom was staying there for a respite. We found that she was a little much for the staff. They did their best to keep her happy and comfortable. Because she needed more help, she was not always fed her meals but there were other accommodations.

We toured this community while looking into care options for a loved one. Overall I just wasn't that impressed with what I saw here. Nothing stood out as being bad, but I just didn't get the same positive vibes that I got at some of the other communities we toured. In addition, they were one of the more expensive communities we looked at.

The facility seems to be a good place and I had decided that I wanted my loved one to live there. Unfortunately, she went into congestive heart failure, so it is no longer an option for her to be a resident. The facility still processed my check and I have yet to get my money back. I don't think this is a bad place, but I am not happy with the way they handled the financial part of this.

You may disagree with admin. on your level of need for extra cost services (A.D.L., Meds. distrib.). Admin. opinion prevails.

What I like about the place is that the environment overall is pretty good. I dislike that the doctors on staff overmedicated my mother, so she is no longer there. When she went in, she could walk and feed herself, and now she can no longer walk and feed herself. Since we moved her, she is doing better. Also, the day we moved her in, a resident with dementia was able to get out the window and walk off. Neighbors across the street called her a cab, which took her to another town miles away.

I toured this place amongst 7 other places. I really liked the high energy atmosphere and the social interaction. They have an ice cream area where residents can get ice cream at almost any time. The staff was great. They knew the names and spoke to each resident. They seemed to be very patient and good with the residents. The cost was the highest of all the places I looked at ($175/day). They did not accept my father because he was an exit seeker and they were afraid he would be trying to exit out the emergency door. I was taken aback by this because I had explained with great detail the situation with my Dad. This is the very reason he needed memory care instead of assisted living. I'm not sure they should be called memory care if they are not equipped nor can handle these type of things. After all isn't that what memory care is for???

My loved one stayed here for a brief time, and except for one specific problem they were a nice place overall. The facility was clean, the staff were friendly, and the services they provided all seemed good. However, my loved one had some specific dietary requests and they were not willing to work with her on those, and we had to find somewhere more accommodating in that aspect.

Very nice setting; within a nice community; able to walk the neighborhood without fear. Presentation - entrance - very inviting; front doors needs some sprucing up Interior - in desperate need of rehab. Wallpaper peeling from walls at almost every seam. Facility built in 2000 but doesn't look like owners have taken an active participation in the upkeep. Staff - Ivy Sharpe - pleasant and appears to have the best interest of the residents at heart. Food - did not have the pleasure of partaking of a meal but Ivey states the residents do not have any complaints. This would be an option but not my first choice.

We had a very positive experience at Heritage Oaks. Paige Carpenter (Director) sat down with us prior to the physical tour and got to know us. Not only did she answer all of our questions, she pointed out some very important issues for us to consider regarding this important life event for our friend. We like all of the floor plans. We had an opportunity to meet one resident on our way out. She expressed positive comments to us about her apartment and the other residents.

The minute we walked in mom wanted to leave. Our first impression was all of the residents were sitiing on couches and chairs at the front door and they really looked like they were in poor health. It is an old school house and looked like it has been around for quite a while. I was looking for more up to date facilities.

Initially we had a lot of problems getting her in there with the paperwork. Then we've had a lot of problems with heat in her room sometimes it's not working, though I am told it is being fixed now. The food is excellent. Certainly the administrative part could use some improvement. They progressive disclosure everytime I turned around it's something else to be done. They do have a lot of dementia patients and especially in the dining room that can complicate things. They could maybe have some separated dining.