Willow Ridge Senior Living, LLC

It would be nice if they had some stimulating activities for residents. Also, they are having a very hard time hiring kitchen staff. They are handing residents their meals in Styrofoam boxes and they have been out of a ton of things. Overall it has not been the best experience, we are disappointed.

We felt this facility did not offer the amount of independence my parents were looking for. Economically it was just not a good fit for them.

We toured with Heritage Oaks and it was a nice place, just not the right fit for my dad.

Our family was able to have an in person tour and it looked to us more like a nursing home that did not have that independent environment. Their sole focus on activities revolved around bingo. Also another concern our loved one had was not having access to food all the time, but they said they had plenty of opportunities to get snacks during bingo.

I believe my mother would like living at this facility. She would like the location and the rooms. There were a few negatives at this facility. We were taken to the second and ground floors, where I noticed little flying bugs around. My sister was with me on this tour, and she overheard 2 residents stating that “there are another one, they don’t know what they are getting into”. When we were checking out, I talked to a resident at the front desk. I asked how long had she lived at Heritage Oaks, and she stated 2 years. Then she said 2 years too many. She continued to say she moved from [location removed] to Richmond.

The staff there was very pleasant and engaging. The facility was very clean and residents seemed very happy. The main living areas were good sized. Individual rooms were not apartments but instead more of a bedroom situation, encouraging seniors to mingle during the day.

My ratings and experiences are based on the time during the pandemic. The staff is friendly, and the food could be improved for the residents. There is a gazebo in the back for the residents, and the community has pretty grounds to walk on.

This is a nice place. When our loved one was first there, I went and did a virtual tour. There wasn't a lot to see on the virtual tour. The staff communication is good. They call with any concerns they have with my loved one. This community is a close location for me. The initial communication from the administrative team didn't hold up their promises. I feel lied to, and disappointed.

The only issue I had was with the medication. Their pharmacy services were more expensive than it should be. Communication between the staff and the family was average we did updates but not as often as we would like. I would recommend this community to others

My mom was here for a week. They switched her medicine that would take time to build up in her system and she was off the medicine that were working in her system. They did not give her time to adjust to her new medicine. They sent her to a geriatric psych ward for over a month and then when it was time to send her back they would not take her. They then charged me the full amount for the whole time she was gone. I would tell others to make sure that your loved ones are on medicine and do not have behavioral issues because they will not put up with it.

Large apartments, nice layout but small fridge. Convenient location. Building was older and a little darker and lower ceilings which was not as inviting. Staff seemed friendly. Liked that he could order food when he wanted. Liked the activities director — thought she could engage my father-in-law. Good price. Didn’t see many residents and most seemed a lot older and more infirm than my father in law.

Hertiage Oaks is a nice place to live. There have been some issues along the way we had with my loved one and this community. I now only go to the Director of the community to get resolution for any of our problems I'm not sure if I would recommend anyone to go here.

We chose The Gables of Brighton because of the value for the money. The room sizes here are very good sized, very spacious. The best part about the community so far has been that they do a lot of outings with the residents. I would recommend the community to more dependent individuals.

Our experience with this community at first was not good, it was not appropriate for our loved ones mobility levels or her needs. We were only there for about three or four days and during that time the community was kept clean. The food was good, good portions sizes. It very nice kind of like restaurant style. The common areas were nice, the rooms themselves were nice enough. However the hallways were very long and dark, it had a very small elevator that could only fit one or two people at time which was not convenient at all

We chose this community because of recommendations from A Place for Mom. There were several times my mothers bathroom was filthy. My mom needed memory care more than assisted living and they did not want to accommodate. There was no staff around and I had to stay 3 nights due to her wandering. I liked this facility in the beginning, but towards the end it got worse and worse.

The property is nice. They are very understaffed. The nurse that they have is terrible. We are currently having issues regarding my mom’s care. I don't think they do enough care. I like that the community is close to my home. The quarantine is really hard on my mom being alone in her room with no family contact except by phone.

The facility was smaller and cozier than some of the others. Dad probably would have been comfortable here, but there was no memory care, which I expected to be required in the future. The person who gave the tour seemed more interested in getting a bed filled, than in making sure the person in that bed was in the right facility.

I visited there today as an option for my dad. First floor, very musty smelling. Second floor, uneven flooring. Didn’t feel like it was a safe place for dad.

[name removed] was very nice and informative. This facility just would not be the right place for our mom. Not very clean from what we could see and the rooms were very small and must had to be shared. We would prefer a studio or one bedroom area.