Willow Ridge Senior Living, LLC

I have been here for 8 months, I feel it is not fair to try and rate my experience for this reason. Legacy at Willow Pond has had a whole new team and they are doing well to make a new home for me and others. Some things will be changing as time goes and I was prepared for this when I came. So far my experience has been good and I look forward to a future here at Willow Pond. Check back in a couple years and

We were able to try the food when we visited and it was good. The people we met were nice and knowledgable. The community seemed clean. This community did not offer an apartment for one person. The closest they had was a room with a shower. We did not think our loved one would be comfortable here.

I liked this community when we toured it. The people I met were nice and the community seemed clean. This community was a little more expensive than what we were looking for.

The Amerisist was a very small community and my grandmother was used to a larger home. The rooms were overall very small and were due for a refresher. The staff were very friendly, though, and greeted us with a packet of information and seemed very prepared for us.All of the staff knew the residents by name and seemed to engage with them very well.

I am generally pleased with Brookdale, My only complaint is the food. I do not believe what is being served is worth the cost we are charged. Many times what is on the menu is not available. We are told they have run out of the items. Needless to say, this is not acceptable. The waite staff is not very competent. A new head of the staff has been hired and I have faith that many of the complaints will be addressed.

I am very pleased with my move to Brookdale. My apartment is adequate and very bright. The people are very friendly and helpful. I am still getting settled and have not been able to attend as many of the events which I would like to. i hope to be able to do so in the future. The only concern I have is the cleaning person assigned to my apartment. She is very young and it will take time for her to learn how to clean well.

My mother is able to do the things that she enjoys and it's gone well for us overall so far!

I haven't seen any issues other than the wifi doesn't reach to her room they are trying to result. Everybody has been very helpful to my mom and the meals are good.

Outstanding in every way for an independent Senior. I would give it 5 stars, except for the category of Care Services, which are kind of just "ok," and I found I needed to supplement them with non-Gables services. The grounds, rooms, and dining room are beautiful and elegant, and the staff is the friendliest I have ever encountered. And we got a terrific value on a room with a less-than-optimal view, which didn't matter to my relative that doesn't like to look outside.

Go see for yourself: it is clean, welcoming, & staffed with caring individuals

Overall i am pleased with the treatment my mom is getting. She has made friends and seems very happy. My complaints are that maintenance is very slow to respond to requests. Mom has been there a little over three years and we have never had a care plan meeting with the nursing staff. We have never discussed any of her care needs. The food is not that good and I eat with Mom once a week so I know.

The staff overall seem pretty pleasant, my mother would say they are understaffed, especially in the dining area. My mother is dissatisfied with the menu choices and quality of the food served, saying they do not cater to the diets of elderly people, items being too spicy and salty or challenging to eat. The place in general could use updating, some fresh paint has been done, but carpet in hallways and furnishings in gathering areas are a bit worn and tired. There is a slight unpleasant odor in the hallways where residents rooms are. I would say my mother is not very happy living there but she says her next move will be a nursing home, so she is resigned to staying there until the time comes to move due to needing more care. They did give her 3 free months as a move in bonus which was very nice as she does have a limited monthly income, but overall I think the amount of money that she pays monthly to live there is not reflected in the quality of the residence. The first 2 months she dealt with house centipedes every time she went in her bathroom. She has requested that the outside of her window be cleaned, and that still has not been done. I would say that it is a middle of the road facility, there are probably newer nicer ones, and I'm sure that there are some that are below par. Given the short span of time that I had to place her due to her illness, I felt that it would be a pretty reasonable fit, but had I been able to take more time to choose I think I could have found somewhere better for her.

Not warm and fuzzy. She has needed her flooring fixed since she moved in and all they did was put duct tape down.

The facility is on a beautiful campus. Inside is very clean without odor. Nicely decorated. The dining area is clean and well maintained. The food has a great presentation. The individual studio room is very spacious. The bathroom is large enough for wheelchair and walker use. The walk in shower is large enough for a shower chair. Shelves in the bathroom to store personal items. The staff is very friendly, helpful, caring, and attentive to the clients' needs and family needs. This place could be phenomenal with a better management/leadership team.

Quiet and safe

Food salty often food not avaliable out. Often run out of desserts.

Knoxville Landing is smaller and older than most assisted living places. It has been retrofitted with such things as modern HVAC, sprinkler systems, smoke detectors, etc., the downside is they have problems maintaining it because of typical Corporate mismanagement. E.g. we frequently have false fire alarms and water outages. Their pluses are "breakfast cooked to order", an excellent "Food Manager", excellent "Activities Director", "friendly atmosphere". Food is typical "Sysco Fare", i.e., cheap food with fancy names. I am Independent so I cannot assess the nursing staff.

The staff is friendly. The food isn't as good as my mom's other residence and there aren't as many outings. There also was more of a variety in activities. There is no happy hour. Some of the residents seem to need more than assisted living care.

They said they have a doctor the doctor is 80.00 a month whether you use him or not. My loved one likes the food, but she is bored with the activities. I would recommend this facility, but ask good questions. I would like to say a [name removed] was very informative and always got right back to me

The staff and the facility at Village of Olathe are wonderful. However, it has a very small population of independent living residents and this shows in the amenities. The shuttle is only available one set time a week and they are limited to one, one hour stop. There are some activities on the calendar that don't actually happen. For example, my mom has tried to go to their daily movie in the theatre room several times and no one is there. Activities only happen during the day, mostly in the morning. My mom sleeps odd hours, so she's rarely up and dressed before 11am. So she misses the shuttle, or chair aerobics or etc because they only offer them one morning a week. There are no evening activities and I rarely see a single resident after dinner, they just aren't out socializing as much as I saw at other facilities. No staff are available after 8pm. This is fairly common but bc this facility also has assisted living and memory care I thought it would be different. My mom's smoke alarm went off for hours one night and not only did no one notice, but when she wandered around to find help, there was no one anywhere in the building. The next day they told her she should call 911 - but there was no fire. She just couldn't reach the alarm and can't get on a ladder or chair. Eventually it stopped. The biggest disappointment has been the food. Their website says they have a "chef" but the serving staff told us that "different people come in and cook all the time". The quality has not been good. Sure, she can always get some French fries or a grilled cheese- but that's not healthy on a regular basis. And since my mom misses the shuttle which only goes to the store one day a week at 10am for an hour- that means my sister is still on the hook for taking mom to the grocery store every week. Which means more expense for us, and less socialization for my mom, and more challenges cooking with her arthritis. They also say they have a "bistro" so residents can pick up food anytime- but it's just yucky leftovers from the previous meal. From the tour, my mom thought it was easy to go items like cold sandwiches, premade salads, desserts etc. that you could grab if you missed a meal or didn't like the menu. But it is not that at all. Overall the staff is wonderful, the facility is spotless, the maintenance team is especially kind. But every time I walk in, the common areas are empty. There's nothing going on, and I definitely would not eat a meal there. We primarily moved my mom so she could get help with transportation, help with cooking and more socialization so it's a big disappointment from that perspective.