Willow Ridge Senior Living, LLC

Fell and pulled cord in bathroom, no one came. They called , couldn't answer phone cause torn hamstring on floor, message from atria desk are you ok, no response, no one came , had to call911 myself for help, dangerous place to live

Be very educated if considering this place. We were duped. Its a glorified assisted living. My mom was there for 7 months and they called us almost daily about everything. If my mother went into another residents room or in another room and used the bathroom. Other residents hit her more than one occasion. They could not take care of her, sent us an eviction notice. Its a memory care facility - HELLO? all the residents wander in the wrong rooms. We would get a phone call like she were a bad student getting written up on bad behavior. There were other residents in my mothers room every time we were there. One was sleeping in her bed! Activities were lame, LOUD music and reading current events. Bingo once a month. Most the nurse/aide staff was nice and seemed to genuinely care, The administrative staff were cold and seemed to have 1 concern - getting my mother out of there. We could feel it each time we visited. They insisted we hire a 1 on 1 caregiver $20-25/hr from 9 - 7pm daily the last 2 months my mom lived there. It was perceived as a threat. At over 5k a month they were supposed to be caregivers. What were we paying for? Food was fair.. SEVERAL personal items went missing. & we notified the person in charge- items never found. How does a 2 foot white teddy bear go missing? Pictures taken off her wall- never found. We often did her laundry so clothing wouldn't go missing. My sister showered her weekly, I changed the sheets. Was by far the worst experience. I would NOT recommend this place!

HORRIBLE!!!!!!!! If you are swayed by the staff dressing up nice for your initial visit and a nice new building, go ahead and send you loved one here. If you care about how they are spoken to and the actual assistance they receive, go ANYWHERE BUT HERE!!!!!!!! I have a Master's degree in Business Management and Administration and can assure you that I am reporting [removed] to any and all appropriate agencies so that they are adequately investigated for day to day operations and "getting back at the resident" for giving a 30 day move out notice. Again, go anywhere but here. I am so disappointed with what we have experienced for the care of my grandmother in the 2.5 weeks she has been there......after 3 days of having her live there we began looking for a different place.