Willow Ridge Senior Living, LLC

My mom loves this place after going from assisted living to assisted living this is the first place my mother truly enjoys they really make you feel like family everything is great I would recommend Amerisist to anyone one who loves there loved one this is the place to be

Overall we're pleased with the service they provide at Atria Penfield. Mom is having a hard time adjusting, but the staff are all very friendly and caring, and doing the best they can to help her get settled in. I do wish the residents here had a bit more private space, the rooms are generally just a private bedroom and bathroom.

I have read all of the reviews prior to my touring this community and was pleasantly surprised when I saw that the facility took down the wallpaper that was mentioned and replaced it with a nice bright cheery paintjob. When I walked in, I was warmly greeted by the staff and stayed for a lunch tour. The cook served my lunch to me and it was delicious! I could tell that it was homemade. The rooms were large with plenty of sunlight and I felt that my mom would be able to fit everything that she would want to bring. They had an activity of some sort going on and the residents looked happy and engaged. I would definitely bring my mom here and would recommend it to others.

After checking out and visiting quite a few assisted living communities and finding out that the waiting list is long and when some of the money runs out your out. After finding out that these communities monthly rent is a per person. I was frustrated. My parents income was limited. Savings was limited. At atria they worked with me and them to make it happen. And they my parents won't have to move again. Atria personnel was and is very nice,polite, and very helpful. Most of them will go out of their way to make your day better. I would recommend this community for sure.

They are renovating, so some of this is really hard to rate. They are painting, updating, and refreshing the community. It didn't even look like it really needed it before they started. They are providing good care in spite of the disruption of the construction. They still have activities even though they sometimes get moved or postponed. It really is a very nice place and I think it is working out pretty good.

This is a really great place, and they've done an amazing job so far. The whole staff has really been working with my loved one diligently, and the nurses and physical therapy staff have been great. She is much more mobile than when she arrived here. The facility itself is well kept, and nice looking. One aspect I like in particular is that they have a large secure outside courtyard between the two memory care units, it's like a park! Really the only improvement I can think of is possibly having more activities on the weekends, since that is when she seems to run into trouble most often, maybe due to boredom.

She loves it there! I think they are doing well. They treat her well the aids are good. She's eating well. It's like a restaurant you sit down and order off the menu, and if you don't like it you can send it back. If she falls or something there is no medical staff, they don't have a doctor onsite. When I speak with other residents they say they are treated very well there.

My father has been in Greenfield for 1 year. One of the reasons he chose to live here was the proximity to his children. Greenfield is small, but the staff know all the residents and recognize family members. It is very much a family atmosphere at Greenfield.

They've been very, very good. My only suggestion is that they don't have a nurse on duty. It would be nice if they had a nurse on duty at least for the day hours. They have aides all over the place so they are very, very attentive. She says the food is great!

They were a very nice facility, it is bigger, it had some pretty good features, it just would have been very inconvinient if she had been out in west Knoxville. I didn't think that it was as bright, it seemed a little bit more dependent on artificial light. They had a tall privacy fence surrounding both building, the only way you could get in and out were keypad entrances on the front door, the doors in the courtyards weren't keypad activiated so the residents could go in and out. There was a sidewalk connected the two buildings with grass and trees and little critters running around. The assisted living people looked like they were more active than the memory care could be.

Very Friendly, caring, informative and sincere regarding their facility, experiences, and obligations to the caring of their residents.

In their lock down facility the people were happy, the rooms were quite small and the facility seemed quite crowded actually, but both the staff and the patients there seemed happy and friendly. In the other lockdown facilities we looked at, the people sat in chairs and looked at the floor, here, this was not the case. There were all sorts of people chattering back and forth and they also thought he would be fine in their assisted living. It was just a matter of not wanting to move him from where he already was because we thought it would be too traumatic.

I don't have as much interaction with the staff as the other caretaker does but of the ones I've worked with, they seem fine. We initially put him into a lockdown because we were afirad that once we got him in there he would run and because he's a former college professor, his cognitive faculties are really good, his memory just isn't as good as it used to be. Homewood made the decision that he would do better in assisted living rather than a lock down and it's been really good for him. In the lockdown, I went on a weekend and found that they had a minimal staff on and they were not friendly. In the regular facility, I do not have a problem with them, they did fail to check on him once when he was ill and that was because of a communication issue. I think the care has been more than adequate and where there's slip ups is because of communication. His other caretaker has spoken with them and they are going to try to work on their chain of communication. Before, he was living at home and alone, we discovered he was basically eating just donuts, he had lost a lot of weight and had sores all over his body. Since we got him into assisted living, his skin has cleared up completely, he's gained about 10 pounds, all of which indicates good care.

Staff is wonderful, there are some very warm and loving employees in the memory care unit. Although the facility is older than others it is very clean. Management is involved and concerned about the people who reside there. I felt when we selected this facility it was the best overall in the Knoxville area, and I still feel that way.

The location of Greenfield is convenient for my family. The staff members that I got to meet really made a difference, I can't say the entire staff is like that but the ones I met were great. The cost of this community was reasonable.

Greenfield offered the best combination of affordability and amenities. It is an old school that has been renovated so it is fairly unique and their costs were in line with our budget. It is too early to tell about the Care Services and Activities. The staff, especially the girl we've been working with do a fine job, they are always available and are very helpful.

Overall it's a nice place and my mom seems happy there. The direct care could be better and more consistent across shifts. They are suppose to be toileting her every 2 hours. This is not happening. We have brought it up to management a few times already. The food is ok- the menu lacks fresh fruits and vegetables. They keep the place clean. Staff needs to more attentive to needs of residents. Ie- If they look tired, offer to bring them to the room to lay down for a nap. I visit daily to make sure my mom is cared for. Yes I would still recommend the place.

The staff is very well-rounded—efficient, caring, and friendly. My mother was a wonderful cook, so the quality of the food was a big concern for her. She rates the food as generally decent to excellent. The place is clean, and her apartment is a good size and fairly well insulated. There is some noise from upstairs and occasionally from one side, but overall, it is surprisingly quiet. The dining room and housekeeping staff are friendly, competent, and attentive. Overall, we have been very pleased with the care and service.

Staff: very attentive. Trash emptied every day. Cafeteria good food with lots of choices. Very clean. Medical care excellent

The kitchen staff was friendly and engaging. The front desk staff was welcoming and friendly. The activities looked fun and relevant to the residents but my Mom was on hospice and didn't participate. Food was okay. My mom's first meal there was Monte Carlo, which was exciting however it was dry and didn't have much flavor. Most areas were clean but a resident across the hall was incontinent and hid her soiled briefs in her apartment which smelled up the whole hallway. The smell was obvious to everyone so I don't know why it wasn't addressed by staff. Now for the Aide staff. The Angels sounded like angels to me when I heard they check on residents every 45 minutes around the clock. This was the majority deciding factors since my mom needed round the clock care and it was hard to piece together Aides even using more than one agency plus Rochester Regional. I actually had to stop working and take Family Leave because the Aides at The Gables didn't come check for 4 hours or more. Early on I called for assistance and she was so combative. She arrived with another Aide because my mom was a two person lift (a detail known before mom moved in). One Aide was nice when she got in mom's apartment but before coming in I heard her say ' an aide is coming in 45 minutes, why can't she wait for the aide to get here?' Which means she thought it was okay to have my mom in a BM for 45 minutes or more. Like I said, after that we had to spend a lot on yet another agency to cover the gaps in care that I thought The Angels would cover. I was reassured many times prior to move in that this was the right place for my mom. It wasn't what we needed but we ended up being comfortable there for the last two weeks of my mom's life. I am very happy that unlimited visitors are welcome 24 hours a day. A handful of us spent mom's last 3 nights with her and she passed in the morning with us surrounding her.