Willow Ridge Senior Living, LLC

I picked this community because of a recommendation of a friend. The experience has been satisfactory.

Don't move here. The neighbors are great. Main issue is meals and the way they are administered. When we were looking for a place this had a villa available. The issues that we are having now started after we moved in. Changes were made to the meal service. Some cooks left and they ha trouble hiring new cooks and servers.

My sister has come out of her funk and is able to enjoy herself. If it weren't for the activities, I think we would have to move her again. They had a bus to take the people places but broke down some time ago and hasn't been fixed. We have had to hire other people to take care of my sister because of their lacking.

We toured Atria South Setauket when searching for an Assisted Living facility for our loved one. This facility was not all inclusive like some of the other facilities that we looked at. I also didn't like the basement apartments.

This used to be a great senior living facility. It is now under new management and is awful. We were thrilled with the management company that held a meeting in October to explain what they would bring to the facility and then "poof" they disappeared and Willow Ridge came on the scene. They are new and do not have their act together. Check out the reviews on their other communities...awful. We are currently looking for another place for our parent.

Initially they said they had all kinds of activities and sold it as a wonderful, safe place. The staff kept changing and they never came through on their promises. The care staff originally was good, but that started to cycle through, and the younger staff was not really interested in the people. They did have one loving and caring older long standing staff member who was very kind to my loved one. No one got Covid during the lockdown so that's a positive!!

It's a lovely, homey facility that doesn't feel like a hospital. The rooms are beautiful and obviously well cared for as are the grounds. We think it's a decent value for the money. I think the dietician should come and spend a couple of days in the Memory Care unit. I realize getting dementia patients to eat is a challenge. Chicken nuggets would be a better option than chicken wings, more green cooked vegetables are needed, tuna fish and crackers would be a better alternative to hot dogs; especially due to the potential for chocking. In all, I do recommend it as a facility, or our mother would not remain there.

Please ask about the cost of level of care, we were told the amount was going to be [dollar amount removed] a month never telling us about a charge for level of care which could be up to an additional [dollar amount removed] a month. But at the time we were told we couldn't back out because our loved one was being discharged from the hospital and needed a place. The staff that work with the residents are good. The higher up executive's, you can't get a hold of them when you need to. I would tell others just to make sure and ask questions. I learned the hard way.

The community doesn't care about the things being the most updated and current. The décor, the staff are stuck in the 80's or 90's. There are some staff that go above and beyond, and other staff members make it harder than it needs to be. The amount of lockdowns in the community that is happening is not good, I do realize that some of this might be because of the state regulation. Why can I take my loved one out to dinner, but I can't enjoy a meal with my loved one in the dining room? Especially because my loved one would much rather stay in the community than go out. [name removed] is great, but I wish another staff member would quit. Everyone at the front desk is amazing and awesome!

We, unfortunately, had a very difficult stay there. Not by any fault of theirs, they just weren't equipped to care for my mother. My mother was injured before we got her there & the staff told me they could handle her but they couldn't. And 2 days into her stay we found out my youngest brother passed away so things were even more difficult. The care staff does not work for Atria you hire them directly. Also after all the insanity of getting my mother settled [name removed] called to say they were moving my mother to a different room! My brother & I said absolutely not!! We had to fight to keep her settled. After the funeral I took my mother out of there as soon as I could! My sister, up from Florida, stayed with mom for 4 nights to help with her care. It's a very nice place for someone who is well. Can get around on their own & doesn't need assistance. Btw we were in the Independent Living side... I cannot speak to the Assisted Living side.

The tour was good and the community was good in its own way. We found a community that was all inclusive and this was something that we were looking for with our loved one. My loved one needed medication assistance and more and having somewhere that did not charge extra for this was a benefit.

We have been disappointed with some things during our experience here at Fox Trail. I heard it was bought out by English Meadows at the beginning of the month so we are just hoping that things will improve, especially the cleanliness. They were not cleaning my loved ones room often at all, but they are starting to clean it everyday. The facility needs some TLC and we are hoping to see that soon.

Our tour at Fox Trail was nice. But it wasn't a modern facility. We chose a place that was newer and more updated.

When my loved one moved in last Fall, they were very unwelcoming. We felt like we were told certain things when signing the contract, and then told the opposite during the move-in process. We never got a welcome packet ever. We were having consistent issues with communication from Fox Trail, both with the executive director as well as the assistant director. I felt they did not give friendly responses to my questions. I did receive responses to my emails, but they were pretty curt and unhelpful. Any communications that were sent out were not clear. The way that they responded made our family feel like we were bothering them. I will say this - within the last month or so, we received a letter from the regional director stating that the executive director had retired and was no longer employed there. But we read between the lines. I wrote a lengthy letter to the regional director with our concerns, stating the things we needed in order to make it work at Fox Trail. The regional director has been awesome. She is very professional, and gets back to you. We're hoping things will continue to get better under her attention. They did hire a nurse. I've spoken to her personally, and I really like her belief in and emphasis on training and education. She's there part time until she can fully leave her last position, which I believe will be occurring in February. So we're hoping things continue to get better. As far as the food, my loved one tells me some things she likes; other things she does not. Says the meat can be tough. Activities are getting better. We love the facility. It's very charming, and we feel that it's clean. Communication has just been a big problem. On weeknights and weekends, we consistently could not get ahold of anyone with concerns about our loved one. One time a resident even picked up the phone. The old executive director didn't seem concerned, although she did make some changes. I'm hoping and really do believe that the regional director and new nurse will make things right going forward.

We felt this facility did not offer the amount of independence my parents were looking for. Economically it was just not a good fit for them.

The staff there was very pleasant and engaging. The facility was very clean and residents seemed very happy. The main living areas were good sized. Individual rooms were not apartments but instead more of a bedroom situation, encouraging seniors to mingle during the day.

My ratings and experiences are based on the time during the pandemic. The staff is friendly, and the food could be improved for the residents. There is a gazebo in the back for the residents, and the community has pretty grounds to walk on.

This is a nice place. When our loved one was first there, I went and did a virtual tour. There wasn't a lot to see on the virtual tour. The staff communication is good. They call with any concerns they have with my loved one. This community is a close location for me. The initial communication from the administrative team didn't hold up their promises. I feel lied to, and disappointed.

The only issue I had was with the medication. Their pharmacy services were more expensive than it should be. Communication between the staff and the family was average we did updates but not as often as we would like. I would recommend this community to others