Willow Ridge Senior Living, LLC

The service at Elmcroft is deplorable.....They do not do anything that is communicated to you during the Sales Speech....We had to beg for my dad's apartment to get cleaned..and I had to ask that they quitserving him meals with greens even though he is on coumadin. There is much more to comment, but bottom line is...when the employees are out of ear shot and say they are looking for other jobs...because it is that bad...BEWARE.....Plus my dad said he was losing things...Pretty sure they were lifted.

So far, so good

The Memory Care Unit leaves a lot to be desired...as is true at most facilities those that cannot advocate for themselves lack the attention they deserve.

The Memory Care Unit leaves a lot to be desired...residents routinely are not given the attention they deserve and it’s awful.

After reading the reviews from May 2020, I find it hard to believe that someone has had a pleasant word to say about this place. The state has been in there numerous of times regarding mananagement and complaints about the care that their loved ones have been receiving. These poor residents are not allowed to socialize with one another. They blame it on covid but this is not the case. Due to poor or lack of direction from management (NOT enough workers) these poor residents are forced to stay in their rooms. If you question management about this, they literally threaten to kick your loved one out of the facility. I have never seen a Huey and Louie side show like the management there! Save yourself the heartache and trouble of spending your money foolishly, go somewhere else. I have called corporate located in MAWAH,NJ a number of times AND they say that they no longer handle the FOXTRAIL in Deptford. You get the run around and if you call the number on the wall hanging in Foxtrail as soon as you get in, its the wrong number. So, I'm gonna call management out on this one.. Whos' covering for who?

The director and executive director are horrible. Now what I know after having a loved one in the memory care unit, I will be contacting the state to come and investigate. Something shady going on in that place. I'm just happy that I got my dad out if there before he got hurt!

I recently lost a loved one who was there for years. Come to find out, that she had underlying conditions that should have appeared to raise a red flag. And the nursing staff along with management just let her stay in her bed without seeking professional medical help. The staff is caring but not educated enough to know how to care for these residents. There is no nurse on staff after 5PM, so please don't be fooled by the management telling so. Also, speaking of management; they are inept. They are always in pairs, you can never or will never speak to them alone. They feed off each other. So please, do yourself and your loved one a favor and DO NOT GO TO FOXTRAIL.

The management has to go!!! They promise you the Sun, Moon and Stars at first, but when you start questioning them about housekeeping, activities and meal/snacks, you see the management's true colors. They do not like to be questioned - They take that as a threat! Don't pay for the extras like showers because it wont get done and will blatantly lie about it. The laundry piles up without anyone doing it. My mom actually had soiled sheets in which I had to change. Housekeeping is atrocious. Its all about collecting payments for rent every month. . What they don't tell you is that: There are no activities accept for BINGO everyday. There is no social interaction/stimulation for these poor residents. The management at FoxTrail - Deptford doesn't care nor has the compassion to care about your loved one.

Very bad handling of the Covid 19 virus!Many workers tested positive,residents forced to move to less desirable rooms that weren’t cleaned well causing more covid positives,and residents forced to stay in rooms all day except a 10 minute walk.Food being delivered to residents rooms ice cold.

My mom is in their memory care unit. Everything was great eight months ago. Today it resembles a nursing home. There are no stimulating activities or programs like previously. They talk a good game about how their memory care is different. There is no longer a nurse on the unit. The activities director is now the unit coordinator. No medical background whatsoever and her inability to find activities that stimulate residents is another reason why we are looking at another community. Sitting around all day talking with residents is not a stimulating environment. Stay away is my advice.

Take your loved one any place but here. If you don't heed my warning and decide to commit a member to this place, then don't complain about all the things that you will find wrong, or they will throw you out like they did my 91 year old mother. My mom was there for two years until they asked her to leave because her children kept complaining about the horrendous cutbacks in services.

Take your loved one any place but here. If you don't heed my warning and decide to commit a member to this place, then don't complain about all the things that you will find wrong, or they will throw your parent out like they did my 91 year old mother. Find yourself a nice homeless shelter instead.

Stay Away! Since Fox Trail has taken over the Senior Director has been cutting back staff like it is increasing her bonus. This past week they actually had not a single aid working one day and the police had to be called in to deal with a crisis. Rooms are not cleaned, there is a pervasive bed mite problem and activities, other than bingo, are almost non existent. These people have no moral compass and their bottom line is the only concern, NOT their senior community. If you love your parents take them elsewhere.

We had a horrible experience of mismanaged care and misunderstandings from everyone from the night nurse to the intake coordinator uo to upper management. Intake coordinator sold us on a room that wasn't available then talked us in to a lower level of care which resulted in falls and injuries and eventually a hospital stay. Upper management was out of town and unavailable over weekends to solve problems. They put the charge nurse in a tough spot and left him to clean up the mess they made. This made my father in laws last year of life extremely painful and overly complicated!

Do yourself a favor and read up on their parent company Raydian Properties. I checked this place out based on the positive reviews posted here. I saw some negative reviews but decided to see for myself. There is NO WAY that the "positive" reviews about this place are posted by real clients. When I took a closer looks, it became obvious. The negative reviewers provide specific details about the issues. The "positive" reviews are all generically worded. When I visited I quickly found that the building is not locked down at all. For a company that claims to provide memory care, you would expect this to be at the top of the list. There were many other red flags but that one item was a deal breaker for me. I looked into this company a bit more, wondering how they are getting away with charging people the extra costs for memory care, and found that they have poor ratings all over the place.

ELDER ABUSE! Families need to be aware of this place!! My mom was moved to Memory Care, they were on a deadline to open and scrambling to get residents, biggest mistake EVER! Mom was physically in great health and needed no assistance getting around, unfortunately, she developed shingles on her face and no one knew what the rash was! I was laid up with a knee surgery, so I had to trust this facility to keep a close eye on her, not easy when I visited regularly everyday! I checked in faithfully and "repeatedly" was told by [name removed], the inept unit coordinator that she was FINE, "NO NEED TO WORRY," only to find out the rash had spread immensely on her face, into her eye, which caused her to lose her vision!! Staff notified me they told [name removed], after we spoke, that my mom was seriously sick and [name removed] deliberately ignored it and clearly lied, not checking on her before calling! Not surprised, she's either "kissing" up to management or hides out in residents rooms watching TV! Fearing she would lose brownie points, she chose to let my poor mom suffer another day before I could get her to the docs, which is dangerous with shingles! The staff at the facility she was transferred to said the sickness got to far ahead of her, due to [name removed] NEGLECT!! KARMA!!! Management is one big useless clique! Not at all supportive to family members or employee complaints, I can attest to this as well as other family members. They preach the residents come first, yet families are moving out and residents are being neglected! Always short staffed, so short staffed that I was told to take my mom to the docs, hoping they would admit her into the hospital because their would be no one to take care of her over the weekend...where she lived! Facility also needs to be educated on background checks after hiring a convicted felon! I even had an employee tell me "not to bring my mom back, to many shady things going on." Due to [name removed]& the Legacy's Neglect, Incompetence and Irresponsibility, my mom sadly passed. There is absolutely no excuse for this ABUSE and there were only 4 residents in the unit, totally unacceptable! Shame on the Legacy and Watermark who were fully aware of the entire situation and did NOTHING! If you want excellent and compassionate care for your elderly parent or loved one, good lord, please DO NOT place them in this god forsaken place, especially memory care!! If you're looking in the Greece area, I've heard & read great reviews on Crimson Ridge, but choose carefully and DEFINITELY CHOOSE ELSEWHERE!!! 4/29/18 - In regards to your response, obviously you DO NOT take neglect and abuse seriously enough, otherwise you would have addressed the situation when I brought it to the Legacy's and Watermark's attention months ago!! Like your useless response, it's been 6 days and how surprising, you haven't reached out! Just proves your commitment to the residents & families! It's beyond disgusting to think [name removed]kept my loving mom suffering in her room like a "CAGED ANIMAL" when she seriously needed medical attention!! Like everything else, [name removed]actions were "swept under the rug" and her only repercussion is putting her back in her old position working evenings, just what she needs more free time!! [name removed]is NOT a nurse and far from qualified, to be caring for the elderly! As another review stated, "nurses are asking how to dispense meds," could that be the cause of 4 or so deaths the Legacy has had within a few months, in assisted/enhanced living?! Memory Care has had enough devastating issues, also a few deaths, which I'm sure were due to neglect and the most horrific, residents escaping from the building, not once, but four times!!! It's a day to day ritual of scheming and conniving! Hopefully, my review & word of mouth will help save someone else from the pain & heartache we've endured the past months & continue to do so!

My mother has been there since October 2017, she hates it! They don't get anything right! The bill was wrong for the first 3 months she was there. They tried increasing it each month til they finally told me well she needs coaching to get dressed and that's 450! A month extra! For queing her to get dressed, she is very independent. They are still giving her regular boost when over s month ago I told them she can't drink it she's lactose intolerant. The Med tech called today to tell me she refused the boost. I said she can't drink it! They never changed it. I wouldn't recommend this place to anyone!! We are looking to move her asap!!

Fell and pulled cord in bathroom, no one came. They called , couldn't answer phone cause torn hamstring on floor, message from atria desk are you ok, no response, no one came , had to call911 myself for help, dangerous place to live

Be very educated if considering this place. We were duped. Its a glorified assisted living. My mom was there for 7 months and they called us almost daily about everything. If my mother went into another residents room or in another room and used the bathroom. Other residents hit her more than one occasion. They could not take care of her, sent us an eviction notice. Its a memory care facility - HELLO? all the residents wander in the wrong rooms. We would get a phone call like she were a bad student getting written up on bad behavior. There were other residents in my mothers room every time we were there. One was sleeping in her bed! Activities were lame, LOUD music and reading current events. Bingo once a month. Most the nurse/aide staff was nice and seemed to genuinely care, The administrative staff were cold and seemed to have 1 concern - getting my mother out of there. We could feel it each time we visited. They insisted we hire a 1 on 1 caregiver $20-25/hr from 9 - 7pm daily the last 2 months my mom lived there. It was perceived as a threat. At over 5k a month they were supposed to be caregivers. What were we paying for? Food was fair.. SEVERAL personal items went missing. & we notified the person in charge- items never found. How does a 2 foot white teddy bear go missing? Pictures taken off her wall- never found. We often did her laundry so clothing wouldn't go missing. My sister showered her weekly, I changed the sheets. Was by far the worst experience. I would NOT recommend this place!

HORRIBLE!!!!!!!! If you are swayed by the staff dressing up nice for your initial visit and a nice new building, go ahead and send you loved one here. If you care about how they are spoken to and the actual assistance they receive, go ANYWHERE BUT HERE!!!!!!!! I have a Master's degree in Business Management and Administration and can assure you that I am reporting [removed] to any and all appropriate agencies so that they are adequately investigated for day to day operations and "getting back at the resident" for giving a 30 day move out notice. Again, go anywhere but here. I am so disappointed with what we have experienced for the care of my grandmother in the 2.5 weeks she has been there......after 3 days of having her live there we began looking for a different place.