Willow Ridge Senior Living, LLC

I really enjoyed my tour and the experience my mother and I had during my visit. The staff where very welcoming and made sure to take there time with us and answer any questions we had for them in detail. This facility was just more of an assisted living and more care then my mother really had needed.

My mom was staying there for a respite. We found that she was a little much for the staff. They did their best to keep her happy and comfortable. Because she needed more help, she was not always fed her meals but there were other accommodations.

We toured this community while looking into care options for a loved one. Overall I just wasn't that impressed with what I saw here. Nothing stood out as being bad, but I just didn't get the same positive vibes that I got at some of the other communities we toured. In addition, they were one of the more expensive communities we looked at.

The facility seems to be a good place and I had decided that I wanted my loved one to live there. Unfortunately, she went into congestive heart failure, so it is no longer an option for her to be a resident. The facility still processed my check and I have yet to get my money back. I don't think this is a bad place, but I am not happy with the way they handled the financial part of this.

You may disagree with admin. on your level of need for extra cost services (A.D.L., Meds. distrib.). Admin. opinion prevails.

What I like about the place is that the environment overall is pretty good. I dislike that the doctors on staff overmedicated my mother, so she is no longer there. When she went in, she could walk and feed herself, and now she can no longer walk and feed herself. Since we moved her, she is doing better. Also, the day we moved her in, a resident with dementia was able to get out the window and walk off. Neighbors across the street called her a cab, which took her to another town miles away.

I toured this place amongst 7 other places. I really liked the high energy atmosphere and the social interaction. They have an ice cream area where residents can get ice cream at almost any time. The staff was great. They knew the names and spoke to each resident. They seemed to be very patient and good with the residents. The cost was the highest of all the places I looked at ($175/day). They did not accept my father because he was an exit seeker and they were afraid he would be trying to exit out the emergency door. I was taken aback by this because I had explained with great detail the situation with my Dad. This is the very reason he needed memory care instead of assisted living. I'm not sure they should be called memory care if they are not equipped nor can handle these type of things. After all isn't that what memory care is for???

My loved one stayed here for a brief time, and except for one specific problem they were a nice place overall. The facility was clean, the staff were friendly, and the services they provided all seemed good. However, my loved one had some specific dietary requests and they were not willing to work with her on those, and we had to find somewhere more accommodating in that aspect.

Initially we had a lot of problems getting her in there with the paperwork. Then we've had a lot of problems with heat in her room sometimes it's not working, though I am told it is being fixed now. The food is excellent. Certainly the administrative part could use some improvement. They progressive disclosure everytime I turned around it's something else to be done. They do have a lot of dementia patients and especially in the dining room that can complicate things. They could maybe have some separated dining.

It was ok, just not as great as the one we chose.

It was like my dad was in school. They kept writing him up and I felt like they were just making things up so that I would move him. Eventually it got to the point where they said he couldn't stay there anymore because they thought he needed a different level of care. Where he is now, at Sunrise, he is so much better! The director told me that all the staff were intimidated by my dad and they just want to work with the litte, cute old ladies and that's not right. There are all kinds of residents and if you have to deal with the men, then you have to deal with the men!

This is a "flashy" establishment with a lot of amenities and pluses offered, but we're unsure how much of that we actually NEED at this time.

Nice- chef was involved, Mom didn't like the rooms as much

Nice layout of building.

The building needs to be upgraded. Ice hanging from everywhere. ceilings are leaking. some of the residents need more help in the dining area. Staff is very friendly and helpful to my mom.

A beautiful facility, peaceful surroundings however from an administrative and caregiver standpoint, the service is chaotic at best. Acknowledging that they were recently purchased by another company, and transitions are difficult, I understand some mishaps however, direct service to clients, particularly in the memory care wing, is so lacking that it has impacted the health and welfare of the clients. I would be happy to submit another review in about 2 months once the full transition has taken place and a new normal is evident.

Food not healthy, too much starch. Not enough vegetables, vegetables way over cooked. Difficult having maintenance done in apt. Avies not always posted and done on the spur of the moment which prevents resident who would like to participle unable to do so.

The meals are absolutely substandard for older folks with weak teeth. Oatmeal was the standard dinner, there was no emphasis on nutrition. Providing protein shakes wasn't helpful, as they went untouched between visits. Our mother was out of bed in her wheelchair daily and sat in the same spot all day, where she developed a bedsore that we were told nursing was taking care of. It became so deep that she was hospitalized and subsequently succumbed to sepsis and passed away. So, no I would not recommend Tyler's Mill.

One level, right size overall. Upkeep and lack of follow up from facility when my mother has issues or needs medical type attention and follow up from the outside they say they take care of it all but they don't. My family still has to coordinate and make sure she gets to appointments or when she's needed x-rays or urine test or things like that they're not taking care of it. You get what you pay for.

My Mom lived at Atria then it was sold and became the Village at Towngate, that is when things started to go downhill. My Mom had an aide that was very mean and disrepectful and gave rough showers in a filthy outdated shower room, trash overflowing the trash can and a dirty toilet usually filled with something smelley. The whole place uses the toilet in there. [date removed] my Mom suffered a heart attack while fighting in the shower with this aide. I did report her and nothing was done. She does not assist those who need help toileting at all and lets them sit in wet diapers and also won't come when the call button is pushed. Not a healthy place any more unless you can live with NO assistance. Management is lax and uncaring. Mom went to the hospital then rehab then hospice then died. No one from the place cared kept her mail and overcharged an extra two weeks.