Willow Ridge Senior Living, LLC

1. 3, [name removed] is a little lax at getting back to us when we have questions. The staff is wonderful, but management is a little lax. 2. The Manor has been very clean, it is old and some of the air conditioning units are in disrepair. 3. Everyone is very friendly and accommodating. 4. Now that we have moved into the enriched care, the care is very good. Although, there is a new case manager, The day she started, [name removed] and [name removed] were both out of town to a conference, very poor planning. 6. Mom has not complained about the food. It seems to be tasty and plenty. 7. There is a new activity's director, so things have been changing, and Mom doesn't always remember to go. 8. It is a little expensive, but when you add it all up, it is satisfactory. Be persistent.

Nice place to live. We need more help in all areas. Management lets everyone know how wonderful it is but its not they accepts people who [name removed] me here. They need a new cook and chef me haves the same thing every month to nice stains are manage doesn't keep up with things like the. Cannot use no license plate. He never carries this with anything doesn't like to talk to residents or family.

Food would be very good to know an of course how well the staff responds to our loved ones needs too. No don't think we would recommend the community to others. Too many things not right sorry

Overall, we feel like they promised more than they could deliver. The staff are good for the most part, but there are not enough staff to adequately care for all the residents. It is not uncommon to wander the halls on all floors and not find any staff. It is a lovely place, but I think it is better for those requiring less care or at least without any dementia.

Turned out to not be appropriate for our dad. He should have had a greater level of care, but we gave it a try, was wrong decision! Day he left he expressed chest & stomach pain to me. I in turn had nurse come to his room. Asked her what I should do, she suggested calling ambulance & going to ER. The nurses didn't really look in on him a lot. I think it was more often aides, who were mostly nice. And my dad was not at all happy that I made a big deal about chest pain, nor going to hospital!! He didn't at all like the food there. He had previously been at [name removed] which had tasty food & larger portions.

My Mom had dementia and wasn't receiving enough attention in the assisted living. She was taken to the ER 3 times. She never got see the podiatrist or get her hair cut. I cleaned her unit because it wasn't vacuumed and the toilet l was obviously dirty. Once no one took out the garbage or another time her laundry wasn't done. She stopped going to the dining room so they brought food to her but she didn't eat it. On her last trip to the ER t g ey diagnosed her with a failing heart and said she needed hospice. So I moved her to facility in Cincinnati. She's at [community removed]. It's costly room and board but they have their own listing Primary Care, Psychiatrist and Podiatrist. They have regular PT staff. Each floor has a head nurse, and assistant nurse and at aides. It's very nice. And it's what she needed. Maybe if she'd been moved to your Memory Care unit she'd have done better. With her failing heart and other medical needs, she's best at a nursing home with hospice services. I know it's difficult to hire good aides and housekeeping staff, but that is one major thing that would make your facility better. Also, if you have dementia folks, don't leave them sitting alone day after day. Personally I wouldn't recommend the facility at all and I'd never want to live there myself.

Well everything starts off great until you sign the contract. Phone calls or text are not returned. We have asked numerous times for food NOT to be brought to her so she can get out of the room and socialize. I understand it’s easier but that’s not what we want. She doesn’t know how to use the microwave so if she doesn’t eat it right away it’s cold and left in the fridge. Also, we have come by to visit only to find pills in her drawer or on the floor. This tells me that they aren’t watching her take her pills. She is on top of her meds and not one to hold them in her mouth or just not take them. OT and PT have been phenomenal. Also, she has been there almost three months and we are STILL waiting for the cable to be fixed. The WIFI is non existent so whenever we call her or vice versa, calls drop. Heaven forbid there’s an emergency! Last but not least, we understand that we’re suppose to supply toilet paper but when she ran out their response was “don’t know what to tell you

They love my mother and she seems happy there. They need a proper cook, the food is terrible and I believe the cook only knows how to make grilled cheese sandwiches and open canned soup! Not sure what lunch and breakfast are like. But I do eat dinner there with mom pretty regular. She's been there over a year now and there still has not been any care meetings with the DON to report on Moms care. Also, communication with families is zero. I've called and emailed and no one ever gets back to me... if it was like this a year ago, mom would not be living there! Sorry to be negative, but for the price our seniors should be better cared for!

Aplaceformom.com did a wonderful job of helping us find a community in SE Rochester, NY. We selected the Gables of Brighton because of location, size, and food all-day restaurant style. We love the resident neighbors here. However the owners and management here do not provide what the website describes.

Not sure how life was in independent and assisted living because we were on the memory care floor. The night shift had a lot of problems.

It wasn't all they promised. The car service is nonexistent. The activities are usually the same. I think my dad is happy with them.

Just so you know, they have been bought out by another company and are raising the price based on the patients needs. The extra to be paid in April will be anywhere for [price removed] a year. We have been there 1 year and the rent was raised once but this extra charge is going to make us leave because I can not afford it.

Please keep in mind he was in the memory care unit and was there for about a month. Staffing was an issue. Loved management

Make sure you understand what the facility can and cannot do for the residents as far as medications and behavior control. They could improve by having better communication of whether they can address your concerns or not. The care staff (nurses, CNAs) were very good.

Its a nice place no big complaints other than i feel they could ask residents if they need help with tv, phone etc everyday. My mom doesn't ask because she thinks shes bothering them. It would also be nice if they would provide toilet paper.

The experience is mediocre, not great but not terrible. There are some staff that my parents love and others that clearly are in the wrong business. Some things, such as meals, have improved slightly in recent months. There is a lot of turnover with dining staff.

I have a family member at the Gables. Management companies are in and out like revolving door at Gables. Can’t keep kitchen staff because of poor management. Food is overall not great but sometimes includes inedible shoe leather meat. Many fried food options, which is terrible for anyone much less elderly folks. A big, consistently supplied salad bar would be much better. This is not the fault of kitchen staff. It is mismanagement. Management also broke resident contracts and now does not provide 24-hour staff presence. On the positive use, excellent aid service available and some wonderful support people. It’s clean but not fancy. I think it’s comparably affordable but haven’t checked lately. A Place for Mom really needs to visit the Gables and suggest improvements before they continue recommending it.

The location seems to be a benefit to us and I think the price is reasonable. I am waiting to see if there is a large increase the first of the year as this new company took over in late February. The biggest issue we have is the food which is a major deal for seniors. I'm hoping to schedule a meeting with the director to see why they are doing some of the things. My loved one was offered a bologna sandwich for dinner last night which was not what they considered dinner.

We like the location and the overall facility. Improvements can be made in overall communication on when there are Drs appointments and outcomes. In addition, we were sold on the fact that beds would be changed and rooms cleaned every week. There has been several times that I had to change bedding and clean the bathroom.

There are some really positive things about a place for mom. They have an in-house physical therapist who is terrific. They have several staff members who go above and beyond. There has been a big change in the Director at the facility and it looks like this is going to be a very positive change. Right now we need some time to See how everything works out. We are encouraged that the new Director is extremely committed and motivated to making things right at Garden Plaza of Florissant.