Willow Ridge Senior Living, LLC

My mom was here for a week. They switched her medicine that would take time to build up in her system and she was off the medicine that were working in her system. They did not give her time to adjust to her new medicine. They sent her to a geriatric psych ward for over a month and then when it was time to send her back they would not take her. They then charged me the full amount for the whole time she was gone. I would tell others to make sure that your loved ones are on medicine and do not have behavioral issues because they will not put up with it.

Large apartments, nice layout but small fridge. Convenient location. Building was older and a little darker and lower ceilings which was not as inviting. Staff seemed friendly. Liked that he could order food when he wanted. Liked the activities director — thought she could engage my father-in-law. Good price. Didn’t see many residents and most seemed a lot older and more infirm than my father in law.

The rooms at Elmcroft are good, they would be a five out of five. The food is also good, about a five out of five. We maybe would recommend this community to a family or friend. they accepted our loved one saying she was a good candidate for their care services. However, after a few weeks they told us we needed to move her out because she needed even more care then what they could offer.

We chose The Gables of Brighton because of the value for the money. The room sizes here are very good sized, very spacious. The best part about the community so far has been that they do a lot of outings with the residents. I would recommend the community to more dependent individuals.

Our experience with this community at first was not good, it was not appropriate for our loved ones mobility levels or her needs. We were only there for about three or four days and during that time the community was kept clean. The food was good, good portions sizes. It very nice kind of like restaurant style. The common areas were nice, the rooms themselves were nice enough. However the hallways were very long and dark, it had a very small elevator that could only fit one or two people at time which was not convenient at all

The property is nice. They are very understaffed. The nurse that they have is terrible. We are currently having issues regarding my mom’s care. I don't think they do enough care. I like that the community is close to my home. The quarantine is really hard on my mom being alone in her room with no family contact except by phone.

The facility was smaller and cozier than some of the others. Dad probably would have been comfortable here, but there was no memory care, which I expected to be required in the future. The person who gave the tour seemed more interested in getting a bed filled, than in making sure the person in that bed was in the right facility.

I visited there today as an option for my dad. First floor, very musty smelling. Second floor, uneven flooring. Didn’t feel like it was a safe place for dad.

My mom has been there a few months now and isn't loving it. Food is very good. People are very nice but the activities are not what was promised and mom is bored alot of the time. They go to the same two stores every week. [location removed] and [location removed]. Mix it up a bit for Gods sake. The garden club they talked about is a tiny box of plants. People just sitting around for lack of anything to do. Not much entertainment is brought in or taken to. Expected more for this amount of money. Going to start checking out other places

Motel rooms converted to living space seem cramped. No kitchenette in rooms. Appears to be well run with adequate services

Very disappointed in place overall. Apartment was not clean, did not replace bathroom & kitchen floors as stated. Maintenance manager approved move in with broken shower holder, dirty walls, dirty floors, dirty vents, dust and bug filled upper windows. Halls need some cleaning. So this soured me from day one. Dinning room needs cleaning of tables, vents, and better management, meal time is chaotic. So overall I can not recommend Brookdale to anyone. I'm here now and will be here in hopes, that someone starts listening and looking at what is going on, and starts making some improvements. It was a beautiful place, but someone dropped the ball in the last few years. Here's hoping for change.

This location is an independent living residence. It does not have any other level of services. Assistance is hired by the resident as needed. The unique rooms and amenities were highlights of our tour when comparing the features with the current location where my mother is living. Folks were very friendly. Home overall is an older style. No hallway rails. Delicious cookies!

I really enjoyed my tour and the experience my mother and I had during my visit. The staff where very welcoming and made sure to take there time with us and answer any questions we had for them in detail. This facility was just more of an assisted living and more care then my mother really had needed.

I toured this community for my mother and her needs. The community looked very nice. Everything looked neat and tidy. The staff was friendly and nice. The community is nice and big. Everything is went well, and my tour was nice.

My mom was staying there for a respite. We found that she was a little much for the staff. They did their best to keep her happy and comfortable. Because she needed more help, she was not always fed her meals but there were other accommodations.

We toured this community while looking into care options for a loved one. Overall I just wasn't that impressed with what I saw here. Nothing stood out as being bad, but I just didn't get the same positive vibes that I got at some of the other communities we toured. In addition, they were one of the more expensive communities we looked at.

The facility seems to be a good place and I had decided that I wanted my loved one to live there. Unfortunately, she went into congestive heart failure, so it is no longer an option for her to be a resident. The facility still processed my check and I have yet to get my money back. I don't think this is a bad place, but I am not happy with the way they handled the financial part of this.

You may disagree with admin. on your level of need for extra cost services (A.D.L., Meds. distrib.). Admin. opinion prevails.

What I like about the place is that the environment overall is pretty good. I dislike that the doctors on staff overmedicated my mother, so she is no longer there. When she went in, she could walk and feed herself, and now she can no longer walk and feed herself. Since we moved her, she is doing better. Also, the day we moved her in, a resident with dementia was able to get out the window and walk off. Neighbors across the street called her a cab, which took her to another town miles away.

My parent has been at Elmcroft for a while now. The facility is beautiful but while the common areas are always clean getting the units cleaned is sometimes difficult. You have to ask several times. Daily activities are prominently displayed but if you are there at the given time they don't always occur. The menu is not always healthy, soup is often served as a first course and it is almost always high in sodium, not good for a heart patient. When you hear from the nursing director regarding a health issue or a concern you are not given clear data, but a "that's what the staff has told me" remark. If you are looking to place a parent who is fairly independent it would work well. For a parent who needs some assistance you might want to get in writing, clearly spelled out, what you will receive, before you commit. You are often presented with a service (such as medicine) that makes you wonder if Elmcroft is receiving a kick back. Look at the entire package carefully.