Willow Ridge Senior Living, LLC

Well everything starts off great until you sign the contract. Phone calls or text are not returned. We have asked numerous times for food NOT to be brought to her so she can get out of the room and socialize. I understand it’s easier but that’s not what we want. She doesn’t know how to use the microwave so if she doesn’t eat it right away it’s cold and left in the fridge. Also, we have come by to visit only to find pills in her drawer or on the floor. This tells me that they aren’t watching her take her pills. She is on top of her meds and not one to hold them in her mouth or just not take them. OT and PT have been phenomenal. Also, she has been there almost three months and we are STILL waiting for the cable to be fixed. The WIFI is non existent so whenever we call her or vice versa, calls drop. Heaven forbid there’s an emergency! Last but not least, we understand that we’re suppose to supply toilet paper but when she ran out their response was “don’t know what to tell you

They love my mother and she seems happy there. They need a proper cook, the food is terrible and I believe the cook only knows how to make grilled cheese sandwiches and open canned soup! Not sure what lunch and breakfast are like. But I do eat dinner there with mom pretty regular. She's been there over a year now and there still has not been any care meetings with the DON to report on Moms care. Also, communication with families is zero. I've called and emailed and no one ever gets back to me... if it was like this a year ago, mom would not be living there! Sorry to be negative, but for the price our seniors should be better cared for!

Aplaceformom.com did a wonderful job of helping us find a community in SE Rochester, NY. We selected the Gables of Brighton because of location, size, and food all-day restaurant style. We love the resident neighbors here. However the owners and management here do not provide what the website describes.

Not sure how life was in independent and assisted living because we were on the memory care floor. The night shift had a lot of problems.

It wasn't all they promised. The car service is nonexistent. The activities are usually the same. I think my dad is happy with them.

Just so you know, they have been bought out by another company and are raising the price based on the patients needs. The extra to be paid in April will be anywhere for [price removed] a year. We have been there 1 year and the rent was raised once but this extra charge is going to make us leave because I can not afford it.

Please keep in mind he was in the memory care unit and was there for about a month. Staffing was an issue. Loved management

Make sure you understand what the facility can and cannot do for the residents as far as medications and behavior control. They could improve by having better communication of whether they can address your concerns or not. The care staff (nurses, CNAs) were very good.

The experience is mediocre, not great but not terrible. There are some staff that my parents love and others that clearly are in the wrong business. Some things, such as meals, have improved slightly in recent months. There is a lot of turnover with dining staff.

I have a family member at the Gables. Management companies are in and out like revolving door at Gables. Can’t keep kitchen staff because of poor management. Food is overall not great but sometimes includes inedible shoe leather meat. Many fried food options, which is terrible for anyone much less elderly folks. A big, consistently supplied salad bar would be much better. This is not the fault of kitchen staff. It is mismanagement. Management also broke resident contracts and now does not provide 24-hour staff presence. On the positive use, excellent aid service available and some wonderful support people. It’s clean but not fancy. I think it’s comparably affordable but haven’t checked lately. A Place for Mom really needs to visit the Gables and suggest improvements before they continue recommending it.

We like the location and the overall facility. Improvements can be made in overall communication on when there are Drs appointments and outcomes. In addition, we were sold on the fact that beds would be changed and rooms cleaned every week. There has been several times that I had to change bedding and clean the bathroom.

There are some really positive things about a place for mom. They have an in-house physical therapist who is terrific. They have several staff members who go above and beyond. There has been a big change in the Director at the facility and it looks like this is going to be a very positive change. Right now we need some time to See how everything works out. We are encouraged that the new Director is extremely committed and motivated to making things right at Garden Plaza of Florissant.

The facility itself is always clean and cheerful. There has been a lot of turnover within the kitchen, health aides and nursing staff. The food menu is not geared towards the age of the residents and does need some work. They do offer alot of activities and social events which helps residents to stay connected.

I picked this community because of a recommendation of a friend. The experience has been satisfactory.

My sister has come out of her funk and is able to enjoy herself. If it weren't for the activities, I think we would have to move her again. They had a bus to take the people places but broke down some time ago and hasn't been fixed. We have had to hire other people to take care of my sister because of their lacking.

We toured Atria South Setauket when searching for an Assisted Living facility for our loved one. This facility was not all inclusive like some of the other facilities that we looked at. I also didn't like the basement apartments.

This used to be a great senior living facility. It is now under new management and is awful. We were thrilled with the management company that held a meeting in October to explain what they would bring to the facility and then "poof" they disappeared and Willow Ridge came on the scene. They are new and do not have their act together. Check out the reviews on their other communities...awful. We are currently looking for another place for our parent.

It's a lovely, homey facility that doesn't feel like a hospital. The rooms are beautiful and obviously well cared for as are the grounds. We think it's a decent value for the money. I think the dietician should come and spend a couple of days in the Memory Care unit. I realize getting dementia patients to eat is a challenge. Chicken nuggets would be a better option than chicken wings, more green cooked vegetables are needed, tuna fish and crackers would be a better alternative to hot dogs; especially due to the potential for chocking. In all, I do recommend it as a facility, or our mother would not remain there.

Please ask about the cost of level of care, we were told the amount was going to be [dollar amount removed] a month never telling us about a charge for level of care which could be up to an additional [dollar amount removed] a month. But at the time we were told we couldn't back out because our loved one was being discharged from the hospital and needed a place. The staff that work with the residents are good. The higher up executive's, you can't get a hold of them when you need to. I would tell others just to make sure and ask questions. I learned the hard way.

The community doesn't care about the things being the most updated and current. The décor, the staff are stuck in the 80's or 90's. There are some staff that go above and beyond, and other staff members make it harder than it needs to be. The amount of lockdowns in the community that is happening is not good, I do realize that some of this might be because of the state regulation. Why can I take my loved one out to dinner, but I can't enjoy a meal with my loved one in the dining room? Especially because my loved one would much rather stay in the community than go out. [name removed] is great, but I wish another staff member would quit. Everyone at the front desk is amazing and awesome!