Willow Ridge Senior Living, LLC

Outstanding in every way for an independent Senior. I would give it 5 stars, except for the category of Care Services, which are kind of just "ok," and I found I needed to supplement them with non-Gables services. The grounds, rooms, and dining room are beautiful and elegant, and the staff is the friendliest I have ever encountered. And we got a terrific value on a room with a less-than-optimal view, which didn't matter to my relative that doesn't like to look outside.

Make sure you understand what the facility can and cannot do for the residents as far as medications and behavior control. They could improve by having better communication of whether they can address your concerns or not. The care staff (nurses, CNAs) were very good.

Its a nice place no big complaints other than i feel they could ask residents if they need help with tv, phone etc everyday. My mom doesn't ask because she thinks shes bothering them. It would also be nice if they would provide toilet paper.

The experience is mediocre, not great but not terrible. There are some staff that my parents love and others that clearly are in the wrong business. Some things, such as meals, have improved slightly in recent months. There is a lot of turnover with dining staff.

I have a family member at the Gables. Management companies are in and out like revolving door at Gables. Can’t keep kitchen staff because of poor management. Food is overall not great but sometimes includes inedible shoe leather meat. Many fried food options, which is terrible for anyone much less elderly folks. A big, consistently supplied salad bar would be much better. This is not the fault of kitchen staff. It is mismanagement. Management also broke resident contracts and now does not provide 24-hour staff presence. On the positive use, excellent aid service available and some wonderful support people. It’s clean but not fancy. I think it’s comparably affordable but haven’t checked lately. A Place for Mom really needs to visit the Gables and suggest improvements before they continue recommending it.

The location seems to be a benefit to us and I think the price is reasonable. I am waiting to see if there is a large increase the first of the year as this new company took over in late February. The biggest issue we have is the food which is a major deal for seniors. I'm hoping to schedule a meeting with the director to see why they are doing some of the things. My loved one was offered a bologna sandwich for dinner last night which was not what they considered dinner.

The facility itself is always clean and cheerful. There has been a lot of turnover within the kitchen, health aides and nursing staff. The food menu is not geared towards the age of the residents and does need some work. They do offer alot of activities and social events which helps residents to stay connected.

I picked this community because of a recommendation of a friend. The experience has been satisfactory.

The price was most reasonable out of all the places we investigated. Some individuals were top notch. There was not proper room for memory care patients, ours only had a recliner...no bed. It sort of worked in our case, but had to share a room with patient with a bed. They are priced fairly and do negotiate and I would recommend, but not for memory care patients unless they make substantial changes.

We toured Atria South Setauket when searching for an Assisted Living facility for our loved one. This facility was not all inclusive like some of the other facilities that we looked at. I also didn't like the basement apartments.

This used to be a great senior living facility. It is now under new management and is awful. We were thrilled with the management company that held a meeting in October to explain what they would bring to the facility and then "poof" they disappeared and Willow Ridge came on the scene. They are new and do not have their act together. Check out the reviews on their other communities...awful. We are currently looking for another place for our parent.

It's a lovely, homey facility that doesn't feel like a hospital. The rooms are beautiful and obviously well cared for as are the grounds. We think it's a decent value for the money. I think the dietician should come and spend a couple of days in the Memory Care unit. I realize getting dementia patients to eat is a challenge. Chicken nuggets would be a better option than chicken wings, more green cooked vegetables are needed, tuna fish and crackers would be a better alternative to hot dogs; especially due to the potential for chocking. In all, I do recommend it as a facility, or our mother would not remain there.

Please ask about the cost of level of care, we were told the amount was going to be [dollar amount removed] a month never telling us about a charge for level of care which could be up to an additional [dollar amount removed] a month. But at the time we were told we couldn't back out because our loved one was being discharged from the hospital and needed a place. The staff that work with the residents are good. The higher up executive's, you can't get a hold of them when you need to. I would tell others just to make sure and ask questions. I learned the hard way.

The community doesn't care about the things being the most updated and current. The décor, the staff are stuck in the 80's or 90's. There are some staff that go above and beyond, and other staff members make it harder than it needs to be. The amount of lockdowns in the community that is happening is not good, I do realize that some of this might be because of the state regulation. Why can I take my loved one out to dinner, but I can't enjoy a meal with my loved one in the dining room? Especially because my loved one would much rather stay in the community than go out. [name removed] is great, but I wish another staff member would quit. Everyone at the front desk is amazing and awesome!

Since they changed ownership they seem to only care about bringing in money...they have filled memory care to capacity while losing staff...more residents and less staff has hurt the quality of care and I can see the difference in my mother...she always wants to go home with me and she wasn't that way before. As soon as they maxed capacity they had a massive COVID outbreak and locked down for 2 weeks.

We, unfortunately, had a very difficult stay there. Not by any fault of theirs, they just weren't equipped to care for my mother. My mother was injured before we got her there & the staff told me they could handle her but they couldn't. And 2 days into her stay we found out my youngest brother passed away so things were even more difficult. The care staff does not work for Atria you hire them directly. Also after all the insanity of getting my mother settled [name removed] called to say they were moving my mother to a different room! My brother & I said absolutely not!! We had to fight to keep her settled. After the funeral I took my mother out of there as soon as I could! My sister, up from Florida, stayed with mom for 4 nights to help with her care. It's a very nice place for someone who is well. Can get around on their own & doesn't need assistance. Btw we were in the Independent Living side... I cannot speak to the Assisted Living side.

The tour was good and the community was good in its own way. We found a community that was all inclusive and this was something that we were looking for with our loved one. My loved one needed medication assistance and more and having somewhere that did not charge extra for this was a benefit.

Our tour at Fox Trail was nice. But it wasn't a modern facility. We chose a place that was newer and more updated.

When my loved one moved in last Fall, they were very unwelcoming. We felt like we were told certain things when signing the contract, and then told the opposite during the move-in process. We never got a welcome packet ever. We were having consistent issues with communication from Fox Trail, both with the executive director as well as the assistant director. I felt they did not give friendly responses to my questions. I did receive responses to my emails, but they were pretty curt and unhelpful. Any communications that were sent out were not clear. The way that they responded made our family feel like we were bothering them. I will say this - within the last month or so, we received a letter from the regional director stating that the executive director had retired and was no longer employed there. But we read between the lines. I wrote a lengthy letter to the regional director with our concerns, stating the things we needed in order to make it work at Fox Trail. The regional director has been awesome. She is very professional, and gets back to you. We're hoping things will continue to get better under her attention. They did hire a nurse. I've spoken to her personally, and I really like her belief in and emphasis on training and education. She's there part time until she can fully leave her last position, which I believe will be occurring in February. So we're hoping things continue to get better. As far as the food, my loved one tells me some things she likes; other things she does not. Says the meat can be tough. Activities are getting better. We love the facility. It's very charming, and we feel that it's clean. Communication has just been a big problem. On weeknights and weekends, we consistently could not get ahold of anyone with concerns about our loved one. One time a resident even picked up the phone. The old executive director didn't seem concerned, although she did make some changes. I'm hoping and really do believe that the regional director and new nurse will make things right going forward.

We felt this facility did not offer the amount of independence my parents were looking for. Economically it was just not a good fit for them.