Willow Ridge Senior Living, LLC

She likes it there very much it is a bit far for me Billing dept. was difficult to deal with. We are at a point at end of contract and exploring some options

The staff was excellent, patient, especially [name removed](I think that's her name). The room was a good size and exactly what my mom was looking for.

The village at towngate overall is a great place. Would love to see more nurses vs med tech. Nice to have transportation to appointments which is huge! Staff is friendly. Lots of activities.

What we like the most about the community is the all inclusive plan. Yes, we would recommend this community to other families and already have.

I have only been here a short while but I gave been made to feel welcome by staff and fellow residents. I have been busy with my church and a handicapped brother who doesn't live with me, but I do my best to keep informed with building activities which I find interesting as well as entertaining.

Staff is very helpful. Room are clean.

Manor House was the best choice for my mom. She enjoys it there, and she has made new friends. Mom even says she loves the Manor House. The only reason I didn't give them five stars is because they were just starting new management the week my mom moved in, and it was a little chaotic.

4.5 just because there's been changes since my mom first moving in there and then something not explained thoroughly enough (Aide service). o, the dining room has went under many new staff. They finally have a cook now after not having one for a week or two or sporadic people filling in. The Aide service is fine but for those residents who can't or don't text, it's not a good set up for elderly people. Lots don't know how to text or own a cell phone. Then the pricing of Aides at The Gables. I was told it's $[fee removed] for 7-2; $[fee removed] from 2-10 and then $[fee removed] for overnights. Still not sure how the pricing is but after a $[fee removed] bill. Something is off. So far it's been a good one, despite my mom still trying to adjust but she's getting there slowly but surely. Everyone is helpful and understanding

Food was better when it was [community removed]. Towngate went out of their way to try to get mom a bit more active- even at 100 yrs old. Wellness Group & communication to us was very good. Staff very helpful & friendly. Rooms were spacious for single person. Overall, family was very pleased with Towngate & we're pleased when they took her back.

While everyone is very nice and friendly, there are procedural things that are poorly executed. Paperwork not processed on time, miscommunication between administrators and staff, difficulty communicating with anyone beyond the front desk person. Some information has to be requested, and if you don't know what to request you won't get that information.

Great place, a bit short on help and some employee turnover over issues but other than that, good experience.

For the most part, this facility is great. Especially [name removed]. She couldn't have been more helpful. All of the aides are great except for one who is particularly nasty. Also, mom lost socks, panties and a pair of pajama bottoms after she sent them to the laundry.

My mother finds the staff to be very pleasant and helpful. [name removed] Angel's have been instrumental in helping her for the past 5 months throughout her back and forth from the hospital. The grounds are beautiful, and she enjoys sitting on the patio with her friends in the evening. They have some fun activities that she enjoys; especially the church service. The one inconsistency is the food. It tends to be on the dry side, and they typically will run out of main entree meals during lunch and dinner. Overall, she has grown accustomed to her new living arrangements with the help of staff and a close-nit community of friends.

The staff over all is friendly. I've had a problem with them giving my mom her meds as prescribed. Her laundry seems to be getting done tho they are not using the detergent I purchased so I dnt know what they are using. Activities that were initially offered are not being done. Church services are not being offered.

Overall we were impressed by the direct care staff at Maiden Park. Everyone was so welcoming for Dad. The intake process was clear & pleasant. Unfortunately writhing this initial 2 weeks Dad was sent out to the hospital twice. He had a fall the 1st weekend and then a week later his behaviors were beyond what the team could manage. Disappointed to receive a call from the administrator while Dad was in the hospital with the message "Dad can't return". After only 8 Nights at Maiden Park a no return notice was a shock. Not willing to proved more time for adjustment with the whole transition. Challenged to comment further with such a short experience with Maiden Park.

The family experience under the previous management was superior to the current management. We've heard that multiple people have quit and employee retention seems very disconcerting. But they did take good care of my loved one.

The medical aides & dining room attendants are top notch. Friendly to family & care deeply for the well being of the residences. The ladies in the activity center, keep the residence engaged. There is always something to do, whether it be mind games, exercise, reading the news or watching a movie. [name removed] is always so energetic and just an all-around joy.

We've (my sister and I) been happy with everyone we've dealt with from the front desk, medical assistants, etc. no complaints here. It's good value for the price.

My Mom is a (94 year old) resident at Manor Hills and the staff are all so kind to her. She is well cared for and it's great peace of mind for the family knowing someone is watching over her. The facility is clean and the grounds are very nice and look over a pretty golf course. Mom enjoys the many activities provided and the staff makes them fun. This facility provides music and church services on an on-going basis which Mom enjoys as well. The only thing she ever complains about is that the meals are not very good. Other than that, she and the family are very pleased with this home. Thank you!

Each senior has different needs and tastes of food but all I've experienced it is such a nice place staff caters to residents in a very caring way. The administration is very helpful and kind to the family as this is a very hard decision to make for our loved ones to feel comfortable and still engaged in life activities.