Willow Ridge Senior Living, LLC

My mother has been at Sterling House-Deptford for over four months. She has been treated very well and seems to be adjusting to her new surroundings. The staff is very friendly and there ahs been enough activities to keep her involved with the community.

Very Friendly, caring, informative and sincere regarding their facility, experiences, and obligations to the caring of their residents.

In their lock down facility the people were happy, the rooms were quite small and the facility seemed quite crowded actually, but both the staff and the patients there seemed happy and friendly. In the other lockdown facilities we looked at, the people sat in chairs and looked at the floor, here, this was not the case. There were all sorts of people chattering back and forth and they also thought he would be fine in their assisted living. It was just a matter of not wanting to move him from where he already was because we thought it would be too traumatic.

Staff is wonderful, there are some very warm and loving employees in the memory care unit. Although the facility is older than others it is very clean. Management is involved and concerned about the people who reside there. I felt when we selected this facility it was the best overall in the Knoxville area, and I still feel that way.

Sterling House was recommened by A Place for Mom, and it has been a blessing for her. They strive to assist the special needs of my Mom and others residents as well. It is much cleaner than the previous place where my Mom lived, which had dirt and dust in her room all the time. This place is neat and the workers try hard. I can rest my mind knowing that my Mom is safe, because the workers at Sterling House will make sure of that. Because it is small, they are able to keep a close eye on their residents. Whereas other places residents seem to get lost in the shuffle. I am happy I chose this place.

This community is very updated from the ambiance to the computer system to the health and fitness of the residents. They do not have skilled nursing but offer good care services for this type of community. They try to keep the residents active and moving as long as the residents wants to participate. I would absolutely recommend Elmcroft to anyone.

The overall experience for my Mom at Sterling House has been wonderful. The administrative staff is efficient and helpful and always available to answer questions. All the staff are pleasant, friendly and helpful and seem to enjoy their jobs. The building and grounds are clean and inviting. Mom says the food is very good. Everyone associated with Sterling House seems to have a genuine care and concern for the residents. Many activities are available and my Mom especially loves times with music and dancing. Mom likes that she is invited to join in all activities but is never pressured to participate. I would recommend Sterling House.

The staff and nurses are very caring. Yes, we would recommend the community to other families based on the experience we have had so far.

The family experience under the previous management was superior to the current management. We've heard that multiple people have quit and employee retention seems very disconcerting. But they did take good care of my loved one.

The medical aides & dining room attendants are top notch. Friendly to family & care deeply for the well being of the residences. The ladies in the activity center, keep the residence engaged. There is always something to do, whether it be mind games, exercise, reading the news or watching a movie. [name removed] is always so energetic and just an all-around joy.

We've (my sister and I) been happy with everyone we've dealt with from the front desk, medical assistants, etc. no complaints here. It's good value for the price.

My Mom is a (94 year old) resident at Manor Hills and the staff are all so kind to her. She is well cared for and it's great peace of mind for the family knowing someone is watching over her. The facility is clean and the grounds are very nice and look over a pretty golf course. Mom enjoys the many activities provided and the staff makes them fun. This facility provides music and church services on an on-going basis which Mom enjoys as well. The only thing she ever complains about is that the meals are not very good. Other than that, she and the family are very pleased with this home. Thank you!

Each senior has different needs and tastes of food but all I've experienced it is such a nice place staff caters to residents in a very caring way. The administration is very helpful and kind to the family as this is a very hard decision to make for our loved ones to feel comfortable and still engaged in life activities.

Overall things fairly good. Am having problems with medicines, mostly insulin records. Food ok but often not as advertised. No condiments , butter or jelly. Actives every day but often not so much for men. Most of staff very good and friendly. Some of problems incurred due to staffing problems being worked on with new supervisor.

The staff is very caring and works together to ensure the residents are taken care of. My mother would prefer that the food be more healthy. I have only personally eaten there once. I had the turkey tetrazzini. It looked like it had been sitting in the pan a very long time. The taste and texture were not good and I was only able to eat a few bites.

The people at the facility are professional, and when you request something, they usually act immediately.

Meals are improving not so much starch. Friendly and helpful staff, clean, wide variety of activities.

Staff is very nice.

When mom first moved in last year, all was well. Then a month or two later, there was a change in management positions and things started going downhill. As of today, we are still having issues with lack of supervision and too many mistakes being made. Some that could be detrimental to someone’s health. If my mom didn’t have us to advocate for her, not sure what would happen to her. We are now in communication with the president and VP of Willow Ridge to try to get things straightened out.

My mom stayed in the respite apartment while she was at the Gables. It was beautifully furnished and felt new and fresh. She even had a nice view of the pond they have next to the building. The main lobby is lovely and the dining room was also very nice. Mom didn't have a big appetite while she was there, but she did enjoy the meals and especially the social opportunity to meet new friends. The staff there is very kind. We used the nursing care team which is associated with the Gables. They were wonderful and so sweet to my mom. Overall it was a very positive experience and although mom's time there was shorter than we hoped, we were grateful she was there. The administrative staff, especially [name removed], were so caring and easy to work with.