Willow Ridge Senior Living, LLC

5/17/2016. My Mom was at Brookdale (formerly Sterling House) for just starting her 3rd yr in Feb. My sister and I were very happy overall. They just recently got a new Manager who is wonderful!! There were some issues and she has addressed them and I strongly recommend you check them out now!! The nurses and staff are wonderful . They play bingo every day, do crafts go to the casino go out to lunch sometimes and just keep them busy! They also have different people come in and entertain, do karaoke. Holiday parties..really alot of fun things! My Mom Really enjoyed herself and she was NOT a bingo kind of lady but she played every day. She passed away Friday the 13th of all days but they couldn't have been kinder through the whole ordeal. We wil always be grateful for thie kindness, compassion and love they gave us! It is small, homey and I am so hapoy we found them and it was the most reasonable place also! Good Luck to you!

Atria is a nice place. The staff is very thoughtful and attentive to the residents. The place is welcoming, clean and well maintained. The level of care here is excellent and so far, we have had a good experience.

Atria @ Penfield is by far the best senior living home I have seen since I have been taking care of my Grandmother, Father, Mother-in-law and Mother. One of the biggest issues I have seen is the homes being understaffed. This is not the case @ Atria there is sufficient staff. The staff has been so supportive and caring to my Mother and our family. They have made my Mom very comfortable and have made sure that is very well taken care in a respectful manner. The staff really does pay attention to the individual needs of each person. As hard as it is to make the decision to move someone you love I felt very comfortable knowing my Mom will be well taken care of @ Atria.

We toured this community when we were looking into care options for a loved one. Overall I thought this place looked very nice! The community itself was clean and well kept, and the staff all seemed very friendly. This place is very nice overall, and definitely worth a look if you are looking into care options for a loved one in the area!

Overall we're pleased with the service they provide at Atria Penfield. Mom is having a hard time adjusting, but the staff are all very friendly and caring, and doing the best they can to help her get settled in. I do wish the residents here had a bit more private space, the rooms are generally just a private bedroom and bathroom.

After checking out and visiting quite a few assisted living communities and finding out that the waiting list is long and when some of the money runs out your out. After finding out that these communities monthly rent is a per person. I was frustrated. My parents income was limited. Savings was limited. At atria they worked with me and them to make it happen. And they my parents won't have to move again. Atria personnel was and is very nice,polite, and very helpful. Most of them will go out of their way to make your day better. I would recommend this community for sure.

She loves it there! I think they are doing well. They treat her well the aids are good. She's eating well. It's like a restaurant you sit down and order off the menu, and if you don't like it you can send it back. If she falls or something there is no medical staff, they don't have a doctor onsite. When I speak with other residents they say they are treated very well there.

My mother has been at Sterling House-Deptford for over four months. She has been treated very well and seems to be adjusting to her new surroundings. The staff is very friendly and there ahs been enough activities to keep her involved with the community.

Very Friendly, caring, informative and sincere regarding their facility, experiences, and obligations to the caring of their residents.

In their lock down facility the people were happy, the rooms were quite small and the facility seemed quite crowded actually, but both the staff and the patients there seemed happy and friendly. In the other lockdown facilities we looked at, the people sat in chairs and looked at the floor, here, this was not the case. There were all sorts of people chattering back and forth and they also thought he would be fine in their assisted living. It was just a matter of not wanting to move him from where he already was because we thought it would be too traumatic.

Staff is wonderful, there are some very warm and loving employees in the memory care unit. Although the facility is older than others it is very clean. Management is involved and concerned about the people who reside there. I felt when we selected this facility it was the best overall in the Knoxville area, and I still feel that way.

Sterling House was recommened by A Place for Mom, and it has been a blessing for her. They strive to assist the special needs of my Mom and others residents as well. It is much cleaner than the previous place where my Mom lived, which had dirt and dust in her room all the time. This place is neat and the workers try hard. I can rest my mind knowing that my Mom is safe, because the workers at Sterling House will make sure of that. Because it is small, they are able to keep a close eye on their residents. Whereas other places residents seem to get lost in the shuffle. I am happy I chose this place.

The overall experience for my Mom at Sterling House has been wonderful. The administrative staff is efficient and helpful and always available to answer questions. All the staff are pleasant, friendly and helpful and seem to enjoy their jobs. The building and grounds are clean and inviting. Mom says the food is very good. Everyone associated with Sterling House seems to have a genuine care and concern for the residents. Many activities are available and my Mom especially loves times with music and dancing. Mom likes that she is invited to join in all activities but is never pressured to participate. I would recommend Sterling House.

Food was better when it was [community removed]. Towngate went out of their way to try to get mom a bit more active- even at 100 yrs old. Wellness Group & communication to us was very good. Staff very helpful & friendly. Rooms were spacious for single person. Overall, family was very pleased with Towngate & we're pleased when they took her back.

For the most part, this facility is great. Especially [name removed]. She couldn't have been more helpful. All of the aides are great except for one who is particularly nasty. Also, mom lost socks, panties and a pair of pajama bottoms after she sent them to the laundry.

My mother finds the staff to be very pleasant and helpful. [name removed] Angel's have been instrumental in helping her for the past 5 months throughout her back and forth from the hospital. The grounds are beautiful, and she enjoys sitting on the patio with her friends in the evening. They have some fun activities that she enjoys; especially the church service. The one inconsistency is the food. It tends to be on the dry side, and they typically will run out of main entree meals during lunch and dinner. Overall, she has grown accustomed to her new living arrangements with the help of staff and a close-nit community of friends.

The staff over all is friendly. I've had a problem with them giving my mom her meds as prescribed. Her laundry seems to be getting done tho they are not using the detergent I purchased so I dnt know what they are using. Activities that were initially offered are not being done. Church services are not being offered.

Overall we were impressed by the direct care staff at Maiden Park. Everyone was so welcoming for Dad. The intake process was clear & pleasant. Unfortunately writhing this initial 2 weeks Dad was sent out to the hospital twice. He had a fall the 1st weekend and then a week later his behaviors were beyond what the team could manage. Disappointed to receive a call from the administrator while Dad was in the hospital with the message "Dad can't return". After only 8 Nights at Maiden Park a no return notice was a shock. Not willing to proved more time for adjustment with the whole transition. Challenged to comment further with such a short experience with Maiden Park.

The family experience under the previous management was superior to the current management. We've heard that multiple people have quit and employee retention seems very disconcerting. But they did take good care of my loved one.

The medical aides & dining room attendants are top notch. Friendly to family & care deeply for the well being of the residences. The ladies in the activity center, keep the residence engaged. There is always something to do, whether it be mind games, exercise, reading the news or watching a movie. [name removed] is always so energetic and just an all-around joy.