Willow Ridge Senior Living, LLC

Very Friendly, caring, informative and sincere regarding their facility, experiences, and obligations to the caring of their residents.

In their lock down facility the people were happy, the rooms were quite small and the facility seemed quite crowded actually, but both the staff and the patients there seemed happy and friendly. In the other lockdown facilities we looked at, the people sat in chairs and looked at the floor, here, this was not the case. There were all sorts of people chattering back and forth and they also thought he would be fine in their assisted living. It was just a matter of not wanting to move him from where he already was because we thought it would be too traumatic.

Staff is wonderful, there are some very warm and loving employees in the memory care unit. Although the facility is older than others it is very clean. Management is involved and concerned about the people who reside there. I felt when we selected this facility it was the best overall in the Knoxville area, and I still feel that way.

Sterling House was recommened by A Place for Mom, and it has been a blessing for her. They strive to assist the special needs of my Mom and others residents as well. It is much cleaner than the previous place where my Mom lived, which had dirt and dust in her room all the time. This place is neat and the workers try hard. I can rest my mind knowing that my Mom is safe, because the workers at Sterling House will make sure of that. Because it is small, they are able to keep a close eye on their residents. Whereas other places residents seem to get lost in the shuffle. I am happy I chose this place.

The overall experience for my Mom at Sterling House has been wonderful. The administrative staff is efficient and helpful and always available to answer questions. All the staff are pleasant, friendly and helpful and seem to enjoy their jobs. The building and grounds are clean and inviting. Mom says the food is very good. Everyone associated with Sterling House seems to have a genuine care and concern for the residents. Many activities are available and my Mom especially loves times with music and dancing. Mom likes that she is invited to join in all activities but is never pressured to participate. I would recommend Sterling House.

The outstanding activity directors and staff at Crimson Ridge Gardens are very loving and respectful of all the residents. They try their very best to keep everyone engaged and active. My mother feels very comfortable in her nice, clean room. The meals and snacks are also very good. My Mom also loves her hair stylist there that comes on Tuesdays. What a beautiful home!

She likes it there very much it is a bit far for me Billing dept. was difficult to deal with. We are at a point at end of contract and exploring some options

The staff was excellent, patient, especially [name removed](I think that's her name). The room was a good size and exactly what my mom was looking for.

The village at towngate overall is a great place. Would love to see more nurses vs med tech. Nice to have transportation to appointments which is huge! Staff is friendly. Lots of activities.

What we like the most about the community is the all inclusive plan. Yes, we would recommend this community to other families and already have.

Manor House was the best choice for my mom. She enjoys it there, and she has made new friends. Mom even says she loves the Manor House. The only reason I didn't give them five stars is because they were just starting new management the week my mom moved in, and it was a little chaotic.

4.5 just because there's been changes since my mom first moving in there and then something not explained thoroughly enough (Aide service). o, the dining room has went under many new staff. They finally have a cook now after not having one for a week or two or sporadic people filling in. The Aide service is fine but for those residents who can't or don't text, it's not a good set up for elderly people. Lots don't know how to text or own a cell phone. Then the pricing of Aides at The Gables. I was told it's $[fee removed] for 7-2; $[fee removed] from 2-10 and then $[fee removed] for overnights. Still not sure how the pricing is but after a $[fee removed] bill. Something is off. So far it's been a good one, despite my mom still trying to adjust but she's getting there slowly but surely. Everyone is helpful and understanding

Food was better when it was [community removed]. Towngate went out of their way to try to get mom a bit more active- even at 100 yrs old. Wellness Group & communication to us was very good. Staff very helpful & friendly. Rooms were spacious for single person. Overall, family was very pleased with Towngate & we're pleased when they took her back.

For the most part, this facility is great. Especially [name removed]. She couldn't have been more helpful. All of the aides are great except for one who is particularly nasty. Also, mom lost socks, panties and a pair of pajama bottoms after she sent them to the laundry.

My mother finds the staff to be very pleasant and helpful. [name removed] Angel's have been instrumental in helping her for the past 5 months throughout her back and forth from the hospital. The grounds are beautiful, and she enjoys sitting on the patio with her friends in the evening. They have some fun activities that she enjoys; especially the church service. The one inconsistency is the food. It tends to be on the dry side, and they typically will run out of main entree meals during lunch and dinner. Overall, she has grown accustomed to her new living arrangements with the help of staff and a close-nit community of friends.

The staff over all is friendly. I've had a problem with them giving my mom her meds as prescribed. Her laundry seems to be getting done tho they are not using the detergent I purchased so I dnt know what they are using. Activities that were initially offered are not being done. Church services are not being offered.

Overall we were impressed by the direct care staff at Maiden Park. Everyone was so welcoming for Dad. The intake process was clear & pleasant. Unfortunately writhing this initial 2 weeks Dad was sent out to the hospital twice. He had a fall the 1st weekend and then a week later his behaviors were beyond what the team could manage. Disappointed to receive a call from the administrator while Dad was in the hospital with the message "Dad can't return". After only 8 Nights at Maiden Park a no return notice was a shock. Not willing to proved more time for adjustment with the whole transition. Challenged to comment further with such a short experience with Maiden Park.

The family experience under the previous management was superior to the current management. We've heard that multiple people have quit and employee retention seems very disconcerting. But they did take good care of my loved one.

The medical aides & dining room attendants are top notch. Friendly to family & care deeply for the well being of the residences. The ladies in the activity center, keep the residence engaged. There is always something to do, whether it be mind games, exercise, reading the news or watching a movie. [name removed] is always so energetic and just an all-around joy.

We've (my sister and I) been happy with everyone we've dealt with from the front desk, medical assistants, etc. no complaints here. It's good value for the price.