Westmont Living

So far they are right in the middle. The room they said would be available wasn't available until a month and a half later. They may have been overly optimistic with their assessment of when it would be ready. Overall the staff is very friendly, and helpful, they seem very attentive. I haven't had any issues with the staff. It's as clean as it can be. I'm a little disappointed that it's taken so long for the room to become available. But other than that, and in the long run, I think I will be very happy with them.

They overlook a lot of things. Even though they’re supposed to be watching over the people there. They neglect things unless it’s brought to their attention – if you want something done, you have to remind them, but then they would do it. The housekeeping staff, in particular, was very lackadaisical.

building is on a steep hill and requires crossing a very busy street to get to shopping.

Very nice staff and beautiful grounds. The only room available was too far from the dining and living area. Felt she would be confused. Room was nice, but carpet in one area was frayed and edging around it was up. Didn't look safe.

A lot of disorganization. Ex director left several staff changes. No solid procedures in place. Follow thru is not great. Hope it gets better.

Westmont of Brentwood is probably OK for seniors who require an independent living situation or small level of assistance. The facility is clean and well-maintained, and the food is good. However, Westmont is the corporate operator for an independent owner. There have been three executive directors in a year, although the current director is very good and committed. On the care side, much leaves to be desired if the resident is moderately impaired mentally or physically. Family members should carefully understand how much authority and trust they are giving the facility for medical and care decisions. Personal care assistants are minimally trained and turnover in staff is frequent. Medical technicians also receive little training, but have the authority to contact the residents' medical providers without the knowledge of the family. Ambulances are called for minor falls and illnesses, resulting in unnecessary emergency room visits, increasing the stress and costs on the families. Once at the hospital, the resident is on their own to figure out how to get home.

At the time, they said they would take her on the assisted living side. Unfortunately, she's now in memory care.

Since moving here we have had services reduced and fees added on in addition to rent increases above the cost of living. The latest fees being added are landscaping charges and trash pick up. The reason we moved into senior living is to reduce our overhead and stress. Instead, we are being accessed with added fees every year we live here with reduced returns. The middle management is friendly, but the ownership does not seem to care about anything except the dollar. Do not believe everything you see on their website. Hiking trails are maintained by the residents, not Westmont. Same with the Dog Park.

Overall the Westmont of PInole community sold us on care they are not providing. Poor food and understaffed. I would not recommend to others based on the experience we had with them.

I felt very sad for mom, staff would just sit on their cell phones staring and when asked a question would act put out. Nurses like [name removed] were amazing though. So lovely and just a warm person. And the woman who worked at the salon went above and beyond for mom Mom was hospitalized for 3 days and nobody from The Oaks ever called to tell me. I was sick myself so didn't know. Stephanie Sanchez was condescending and mostly unreachable. At moms new place I'm constantly informed of what's going on and with kindness. They also left foul diapers in mom's closet and when asked to remove it was the same rolling eyes of the staff. Just not what I was expecting for [fee removed] a month. We have lived here for over 30 years and I have made sure to spread the word about The Oaks

There is no internet or signal when it's windy which is most of the time. The food served is too spicy. There is a bad selection of activities and they rarely add requests. Good/helpful front desk staff members. There is NO view of the ocean so false name. I would tell others to go visit it first and ask to see the activities list. It is hard to get to know other residents there.

The sales person made it sound why better than what we've experienced. The benefit was they have their own medical team and a skilled nurse facility.Find another facility. I wouldn't recommend anyone.

We toured this facility, the tour itself was relatively poor. The facility was very loud. Also, they couldn't remember the names of who they were touring. Considering it was a private tour.

My mom moved into the memory care building at Westmont Cypress a year ago. I really loved the place at first. Clean, new, building, knowledgeable and helpful staff, good food and lots of outings. My mom had outings once a week! Then they fired the nurses to save costs and raised the rates 16% in one month. My mom had a good rapport with the nurses due to their knowledge of how to work with Alzheimer’s patients. The caregivers try really hard and are very nice but now they are overworked with less staff to help. The outside outings have stopped I have been told because there is no driver for their shuttle bus. The food has gone downhill- one of the residents was so upset about the food that she tried to get my mom to join her protest group. I am not surprised that there has been an outbreak of bed bugs in the facility based on what I have seen as far as cleanliness. The front entrance to the Compass Rose had ketchup on the wall for three weeks and I am surprised if they ever vacuum.

Disappointed in the steep drop in care at Mariposa. What was once a safe and reliable place for our family has now turned into a facility only looking to make a buck. The high turnover in staff at all levels of care has been unbelievable. The new management is lacking severely and has really impacted the quality of care yet they still institute rate increases for residents despite the worsening quality of care. I cannot in good faith recommend Mariposa as a place for loved ones elder care.

We do really like that there is medical staff on site so even though our loved ones are on the independent living side they can still get additional assistance at a cost. We do think they could improve on the house keeping and the dining service. The dining room is not functional as a dining room - its more like a buffet style so those with walkers or scooters it is hard to carry a tray. There are not dining servers and the dishwasher is broken so they are using plastic plates and utensils. If you want the meals delivered to the room it costs extra money.

I toured this facility and it was not good. It was set up for show, but just wasn't practical. Cleanliness was good. But it definitely felt more like an institution. I would never move my loved one into this facility. I hardly saw any residents during my tour. The few I did see were very quiet and subdued. The whole tour seemed all about the rules and nothing about care or anything else. It just wasn't warm or welcoming. Definitely not an option for us.

I wouldn't recommend Westmont of Fresno to others for their loved ones. The care my loved one receives isn't enough. My loved one has fallen multiple times, and my loved one has had to wait nearly an hour before someone would help them up to their bed on a couple of occasions. The community has provided chicken salad with no dressing for my loved one. There has been times my loved one has only received vegetables for dinner and no starch or main dish.

This was not a good fit my loved one. The memory care unit has a retro feel to it. It didn't have a home feeling to it. There was no structure to the meals. The memory care unit didn't have a kitchen in it. The food was cold and they weren't able to accommodate the dietary restrictions for my loved one.

Westmont Village, formerly Air Force Village West, seemed perfect at first. Unfortunately, the owner is working to get the area surrounding the cottages, apartments, assisted living, and memory living rezoned from residential to industrial so he can build warehouses on the property within feet of the residences. We are so glad we didn't move our mother into Westmont memory care, but this is a terrible situation for those already living here.