Westmont Living

Communication with the family is getting better, but only after I complained. The move in process was okay, however we were shown a one person room with microwave, small frig, etc. Ended up with a small room without anything in it. I got my loved one a microwave and fridge, so it was okay with me, not so much with other families that I met there. Housekeeping is something that I gripe about on a daily basis. The meals leave a lot to be desired, like serving dry white rice, cold or lukewarm food & this week they microwaved the meat, making it tough. These residents are 98% elderly and it's a challenge to chew tough as nails food. I would not recommend the facility. I haven't changed because it is to hard on him & we, as a family, check and visit every day or every other day.

Just two things. The food needs to improve. It tastes too much like cafeteria food, extremely bland. The mashed potatoes appear to be from a box. I ate there a few times and was not impressed. Activity participation is low. It would be nice if more residents engaged. The staff should help newcomers more with introductions to other residents. Other than that, the facility is very clean and the apartments/rooms are very nice. A decent amount of storage, more than some. The staff are responsive and very friendly.

Some areas this community could work to improve on to better the experience would be the food, it is decent, not great but ok. Also they don't have a driver. They don't have any excursions off property. That is disappointing.

Suggestions for improvement: Better food, much better attention to patients. The staff is never paying attention to patients in pain, leaving patients in urine soaked wheelchairs and beds, not keeping rooms clean. For extremely high charges, etc, etc, I would not recommend this facility to others!!!

I'm not sure if I would suggest someone to go to Westmont at this point. I know most facilities are having a staffing shortage some work out the problem is better than others. Well, I noticed that Westmont is a poor communication between med techs LVN there needs to be a system written down somewhere about who is doing lot and when they did it I know you're not a hospital, but there's a lot of sick people in assisted-living that need extra help. The bones of the facility are great the layout different rooms parking but I guess it all comes down to who's running the business. They need to be better training for the staff, especially the med techs they don't even know that they need to change the tubing out on a regular basis when a patient is wearing oxygen or to clean the filters that suck in the air. Yes I'm a registered nurse. Yes, I know these things with somebody should train these people.

I toured this community and it was nice overall. It's a big facility and I didn't love the set up, but that's also personal preference. We wanted something small and homey feeling. Pricing was pretty high. For those who prefer a bigger place, it could be a good fit.

We picked this community because, of the overall appearance and it was a new facility. Now that they have more residents, the dining room is always full, and there is a long wait for food. Often the portions are smaller. It would be helpful if they hired more staff.

My uncle is pretty happy here and feels very welcomed, but there are a lot of changes going on that are impacting the facility. They have a new director, a new chef, and staff turnover rate is high. Things fell behind and they're trying to catch up. They are short staffed in the dining room, but the food is adequate. The sales person is helpful, but did misinform us a bit in the beginning. The staff is friendly overall. They do offer transportation and my uncle utilized that recently for an appointment and said it went great. They have a nice pool, physical therapy room that they can also use for exercise, and a theatre. My uncle is comfortable here overall and has a lot of privacy. They do have a welcoming committee that sat with him at dinner, which he enjoyed. I'm just not sure that I would recommend it to others considering all of the changes and them falling behind on things and being short staffed.

We really loved this place when my parent moved in. There had been consistency in directors, the cost was aligned with other facilities in the area, and the staff seemed to genuinely care. Through covid, services began to fray. Food was inconsistent, and we would find that additional services that we were paying for would be skipped here and there. Around the facility, little things were being missed too, like the bistro not being stocked with fresh coffee or water, umbrellas missing from a messy interior patio, or the theater wasn't working for weeks. Fast forward to mid-2022, and almost all of the directors have turned over in the past 6-8 months. Residents are stressed by the lack of communication or continuity. Then a letter for a 10% increase in rents, and charges for 'amenities' that were previously included by the facility. Mariposa claims that it is to bring the facility in line with others in the area, but it actually puts them above many others.

I recognize that they are struggling getting and retaining staff, like every company. But they don't listen when you tell them that things that aren't getting done. Keep in mind that the things they're telling you on the tour are not the full, honest picture. Had they been more honest, they would be getting higher ratings for being honest about what hey can cannot do. We were told all sorts of wonderful things would happen for my mother. She would be so engaged, and they would check on her often. I am there visiting frequently, and that is all a bill of sale. They day-to-day staff are very friendly when you're there, but responsiveness is lacking, and I feel that' s a problem originating with management. We had a billing issue, and it took them seven weeks to get back to me after I sent 15 emails. The care services are poor, and I even cancelled some aspects of care because they were not providing them after multiple times addressing it with them. While the food is okay, it used to be very different, with salad bars and a much different and better approach. There are plenty of activities - that's one of their strengths. They do as much as they can keeping in mind Covid challenges. It's very expensive, and the value just isn't there. Had I known what I now know about Westmont, I would not have moved my mother there.

We had A lot of problems getting set up, mostly problems with changes in staff. Things are getting better though. But I would like to see their communication improve.

I would be very careful they said that I would get a refund and I was never given a refund from this community. They said that they would come to the room to get him for programs for his memory and they never did this. I always had to remind them to see when someone was coming to get him.

Due to covid the cafeteria is still closed so the food is being delivered to their rooms. We spoke with our loved ones on Easter Sunday and asked what they were given for breakfast, and all that they were given was a box of cereal with no milk or no sugar. The reason behind that the staff said they ran out of food.

Our loved one is not very happy with the meal service that is the biggest complaint. When they get to the dining room the whole experience takes about 1-2.5 hours, so the service quality is pretty poor. Due to the covid restrictions the activities have been shut down for the most part, except for this last month.

The staff are very nice. The organization needs to work on being more informative with how to move in, ie how to set up internet, telephone, tv. Quality of meals could improve. Communication with residents and family members could improve.

Appearance is clean but there are issues, they have gone through ownership changes and have a ways to go. the room sizes are adequate and they are remodeling and making the rooms better. Food is not the best it's not moms home cooking. I would recommend because they are moving in the right direction

We chose this facility at the time because it was close to home so I was able to visit at anytime. She also used to work next door so it was a familiar area that she felt comfortable being in. It seemed like a nice friendly community. The staff members here were not very attentive and they dismissed me on things I would suggest them to do with my mom. They were not very helpful and did not seem to know anything about my mom. My mom told me that they did try really hard, but they were understaffed. I did not have a very good experience here.

[Name removed] and [name removed] were very informative and pleasant. Outdoor and open spaces were very nice. Meeting/activity areas plentiful. Somewhat limited choice of meals. Very spread out requiring lots of walking to get to restaurant etc. 1 bedroom apt was adequate, but the "studio" was a joke. More like an extended hallway into a smallish bed area. No room for a sofa or other sitting area. Limited closet space. Pricing started off at a fair price but the costs quickly escalated for each and every "option" for service.

I felt that Westmont Living was too large for my father and I was concerned about the care in the Memory Unit. I felt it was geared more towards Independent and Assisted Living. The cost was also a concern for me, as your loved ones care and the needs for that care would determine the cost of their stay there as well. I was also concerned because I would have had to furnish my dad's room and many of his daily amenities as well. It was clean and nice just too big.