Westmont Living

Almost every single staff member that we've met at Westmont of Morgan Hill has been exceptional -- friendly, helpful, welcoming every single time we visit; and my loved one feels they, as well as other residents, have become her friends. Both managers have been very good and maintain good communication with the family. As far as the cleaning crew and other staff, they are all very friendly and good at their jobs. Also, the meals all have been very good quality and, for the most part, the food has been delicious. We would highly recommend this facility to others.

When we moved my mom into Westmont of Fresno, they were going through a sudden staff change. Some items that they had been working on, such as medication care and laundry, ceased to exist. Although the staff tried to be helpful, it was very stressful trying to figure out who to talk to and who was in charge. Finally, two months in, things have settled. The housekeeping and the facilities are great, but laundry care was hit or miss. My mom has chosen to do her own laundry because, with dementia, any break in routine can lead to an anxiety spiral. The staff has been very patient with my mom during these episodes. Moving into her room was easy and seamless. They gave us the name of a moving company familiar with the facility, which helped. Communication with the family is getting better, but due to staffing issues, it was initially spotty. There was also a problem between the facility and mom's long-term care provider. I had to go into the office because they had not responded to the LTC provider's health questions and her claim was closed. We got that straightened out and it is now in process. I also have contact information for management and nursing if there are any more issues. My mom loves the food and has enjoyed every meal. We've eaten with her a few times and it's always delicious. I would recommend Westmont of Fresno overall. I believe some things, such as communication, can be more streamlined, but overall it has been a wonderful place for our mom.

Of course, like every place, everything at Westmont Village is not 100%. However, all in all, I still feel like this place is very good and worth what they charge. They have very good programs and a variety of activities. The grounds are beautiful and park-like and the rooms all have a beautiful view. The Desk personnel are very nice and very helpful when I call for information or to check if my packages arrived and are ready for pick up. If the packages are heavy they will have someone deliver them to my room. The Nurses are terrific. I had an emergency situation and called the clinic and then 911. I wasn't on the phone for even 5 minutes before a nurse was at my door. She stayed with me until I left for the hospital. The maintenance Department is great. They are always pleasant and do a good job and always ask if there is anything else you need. The food is good quality. The variety of food is good and the food is very tasty. Most of the servers are very good, but there are a few that need to get some extra training. Housekeeping is my only problem right now, if that gets solved I won't have any complaints or concerns. I am very unhappy with housekeeping, they leave a lot to be desired by cutting corners. For example, my shower has only been cleaned once in the last eight weeks. But I will say that, for the most part, most of the staff are willing to help whether it's their job description or not. I would recommend Westmont Village to others.

Overall, the staff at Westmont Town Court are kind and friendly. The food is tasty and there is a nice variety. Communication with the family from the staff is pretty good. I think our move in was unusual. Many of the family got Covid and then my loved one (the resident) got Covid. That meant no visiting to help with adjusting to it all or getting questions on details answered right away. My loved one was evaluated at one level but really needed more care. Getting it right was pretty bumpy. Then two of the main staff people left. The Director got Covid (not in that order), so we know there was a lot of scrambling. I read the handbook and went on the tour. So much information! The hardest thing was getting medications straightened out. And getting an itemized statement of all services rendered for each month, which I'm still working on. My loved one has been difficult at times. I feel that the needs of my loved one were met, even if it wasn't what was in question by my loved one. My loved one is safe and clean and my loved one's room is clean.

The Westmont of Morgan Hill community looks and feels like a nice quality resort...I know I like that about them and I am sure my loved one does as well. I have checked out many places for my Mom and Westmont is super...I am there at least every other day so I know what goes on...I believe they work hard to keep it all consistent.

What we like most about the Westmont of La Mesa is the friendliness of the staff, and the cleanliness of the community. It is a beautiful community. We would recommend this community to other families based on the experience we have had so far.

The activities in [removed] are very good now that a replacement has been hired. The dining in the Assisted Living area is very good, but the [removed] dining is not as good. I believe that Westmont is short of staff, but the people they do have are very good and show care and incentive.

In our experience at Westmont of Fresno, the staff is lovely, attentive, and very accommodating. They do a really good job with whom they have to interact.

Westmont is a most friendly community of seniors. The staff is courteous, helpful and very happy to serve the residents. The overall facility is beautiful, clean and inviting. Every day brings an array of purposeful and fun activities.

We had a good tour experience with Westmont Village. The main reason we did not choose this facility for our loved one was just because of the set up. The memory care area was just one wing inside of a bigger building and it had more of a nursing home/hospital like feel to it.

Our personal experience at Lakeview Senior Living has not been such that I would be able to recommend this facility to family and friends at this time.

So far- so good. Like everyone they have staffing issues, but ALL of the employees and on site management are very kind and hard working. It's not always perfect, but I believe they honestly try. My Mother seems happy (most of the time) I feel that she's safe, and well taken care of. There is room for improvement, but the staff is trying and I believe things are going to get even better. It's a nice, newer, not to big facility that is well located. [name removed], the facility manager is a very caring, hard working man. This labor market and inflationary economics have made his job even harder. He's a good, ethical man. He works tirelessly to cover all the bases.

We chose The Oaks at Paso Robles because it was the cleanest and we really liked the set up, it was much easier for mom to get around. The atmosphere is also very nice and modern. I would recommend this facility to others as long as you can afford it, it is on the upper end of the price scale, but we feel it is worth it.

Our family had an in person tour and we thought the experience was very nice, all the of staff were very friendly and this was one of our top choices.

It was a beautiful community and looked like a resort. It was an amazing location but wasn't a good fit for my loved one.

I toured this community and it was beautiful. Very clean and friendly atmosphere, but the cost was a lot higher than some of the other options available in the area.

We're very pleased with the facility. It's very clean and well kept. The executive director recently left and they're going through a change in staff now. The grounds outside weren't looking good, but they've improved that a lot lately and it looks so much better. The food is actually pretty good. My only concern is the dining area. They used to serve the residents at their tables, but now it's buffet style. That makes it harder for residents using walkers or who don't get around well to join the dining room. As a result, a lot of them have chosen to eat in their rooms instead of joining the dining room. When mom had Covid, they took great care of her and checked on her often. We made a good decision moving her here and she's very happy. I would recommend them to friends and family.

It's a wonderful place. There is lots of things to do. The food is very good. They treat you like adults.

Pretty clean. People are very friendly. The staff is okay. They are very helpful and compassionate. The food is standard fair, I can't be real concerned about the nutrition part. As long as my wife is happy enough with the food. Nothing adequate. I am disappointed, they let her go to bed instead of engaging in activities. They need to enforce participation. I can't go to many other places that is reasonable. They have two different floor plans in the memory care area. My wife's floor plan, there is no bathroom in the entrance door. It's not real conducive. She has to come out of her room to go to the bathroom and sink, which is exposed to the outside. Overall it's great, but a couple of employees needs to be more customer-oriented, and I prefer another room for my wife.

We had a great tour experience with Westmont of Cypress. The facility is new and absolutely beautiful - especially the grounds. Unfortunately the price is what got us, it was just too expensive.