Westmont Living

My experience with Pinole Senior Village has been great. I like it a lot. It's very affordable. They are well organized. They seem to have lots of experience in the field. Staff is really caring, and friendly, always ready to help. The facility is really cleanly. And one thing I really like is things don't get lost.

15 minutes from home. Not the most scenic site but the facility looked very nice. The shared bedrooms here were superior to both Cypress and The Commons. Square shaped layout similar to The Commons. One thing to note, much like when my mom was at Westmont of Morgan Hill, the reviews tend to indicate high turnover from the directors down and minimally trained staff. May look great but this is a problem.

very nice but too high rise and ugly views from windows

There are a lot of activities. The residents are very friendly. I’m perfectly happy here. Sometimes the food is very good, sometimes it’s fair, sometimes it’s poor. It varies. I haven’t had any issues with the laundry.

I toured this location when I was looking into senior living options. I had a meal here, and a brief tour. From what I saw everything looked very nice, and the food was good. However, this place was just too expensive for me to really consider it as an option.

Visited 11/15. Nice facility, newly painted and carpeted. Food good. Flexible eating times. Shuttle allows for some flexibility. Courtyard being re-done. Apts. adequate. Nice library.

This was three meals a day, no exceptions. They did offer full kitchens which my mom liked but she didn't want three meals a day and I think they were more expensive.

The food was superb but it's a lot more money the Westmont in Brentwood. My mother didn't like it which surprised me because it was very upper class. It really surprised me that she didn't like it because they have all the bells and whistles for a much higher price. The rooms were smaller though.

My mother's only been a month and a half. They have an extremely friendly staff - that's their best point. The care is excellent. If anything, my mother finds it intrusive because people are knocking on her door all the time and coming in especially the first month while they're getting to know what her needs are. She's a very private person but she's accommodated her self to it. They come in to giver her meds and to check to see if she wants to come down to lunch. In other words, they're being proactive about integrating her into the society there which is great. They do have activities but I think they could have more. I don' think that's their strong suit but their staff is superb. The food is very institutional which is a shame. It's an excellent deal, financially, and the apartments are large and varied - many different configurations.

It was a nice place. They have a good restaurant and other activities there for everybody. The staff seemed nice.

Did meet with Director and it was a pleasure visiting that facility. The Staff was attentive,we did have lunch there and the food was wonderful.

I liked the Garden one because it has a studio instead of shared living. It has all inclusive personal care.

The RN I wasn't impressed with; however, I was pleased with the staff that took care of my loved one. I don't feel the room was clean enough for my loved one. There was never toilet paper for my loved one. I would bring this into the community for my loved one., and it was placed on a top shelf for them. It didn't seem the care staff was assisting my loved one with daily living activities.

At the beginning, when I was still "looking" for a place, I always received responses to my emails or voicemail messages I left. Now that I have placed my father in this facility, I can't seem to get any responses to my emails or voicemails that I have left. It is regarding billing and [Removed], the office manager doesn't return my calls. I have even sent emails to Shelly, the person I had signed up with, even though this I not her area and have not received a response. The bill was due on July 1st and there is a 5 day grace period then you pay a late fee. Today is day 5. I started leaving messages on June 19th or 20th. I spoke to the nurse that does the assessment for the assistance needed on Sat., July 1st. She said she would have [Removed] get back to me. Still no response! I am not happy with this lack of response to my questions about their charges which are much higher than what I was told I would be paying.

Westmont of Brentwood is a good place at both the assisted living and the memory care facilities. The food is good on the assisted living side, but has a lot to be desired at memory care. My mother has been living there for three years. The caregivers are amazing. The one important issue I am having with them is their executive staff has gone thru four directors, three office managers/accountants, and three directors of community services (the administrative nurse). Westmont has owed my mother money for months, but wont pay while they demand payment for services in advance each month. The monthly invoices are incorrect as if they dont charge enough already. Its a great place to stay but be aware of financial inconsistencies.

This was just a short respite stay and I wasn't there much. The most frustrating part was that we didn't get the approval until the last minute. I felt like it could have been handled more expeditiously. When we got there, and being a Sunday, they weren't really ready for her. It's a young group of caregivers, but I do like that they have a low income tier. They have a great group of Seniors living there, really friendly, and funny too. It's a small place, they were very open and accepting. The only thing that was kind of scary was that they happened to have two people with with similar names, that resulted in medication mix-ups.

They said they had a security guard walk the perimeter every night. That didn't seem to be the case. We had an incident that indicated to us that whoever is supposed to be doing that, isn't doing it. Other than that they are clean, and they were cooperative when we moved.

The facility is clean. The memory care unit is short staffed. The bistro is rarely full of snacks. Memory care activities. Are weak. Yet they try. Food could be better. The med tech staff does a great job. The marketing director. Is top rated. Never saw the top management or head director. Seemed to not engage much with residents . Possibly a numbers person only.

I love my apartment. I feel the staff is on their side and not ours. Communication is not their strong point. I would not move.

Memory care unit & dad's room had bad smell more often than not. Dad was messy, but staff should have kept the place and room cleaner. . Good. Liked the fact that a Spanish speaking caregiver would sometimes converse with him in Spanish even though he was bilingual. Rest of staff were cordial & friendly. pretty good except his last month when he had too many falls. Good. Responsive (with occasional reminders). Typical institutional food. Dad ate pretty well, but when I visited, we'd go out for lunch or dinner. Liked that they would save his leftovers from our outings for him to eat later. One of the big reasons we chose this facility was how much we liked the activities Director and how well she interacted with my dad on our visit. Unfortunately, she left for a new job at a different company before my dad got placed. (I don't think they ever replaced her while dad was there). Did like the availability of bus outings to park concerts. Had greater expectations for this facility given the expense, but overall it was a pretty good fit for my dad, so I do recommend it. Just be clear about your own expectations and monitor you loved one's progress by communicating with the administrators often