Westmont Living

We had A lot of problems getting set up, mostly problems with changes in staff. Things are getting better though. But I would like to see their communication improve.

I would be very careful they said that I would get a refund and I was never given a refund from this community. They said that they would come to the room to get him for programs for his memory and they never did this. I always had to remind them to see when someone was coming to get him.

Due to covid the cafeteria is still closed so the food is being delivered to their rooms. We spoke with our loved ones on Easter Sunday and asked what they were given for breakfast, and all that they were given was a box of cereal with no milk or no sugar. The reason behind that the staff said they ran out of food.

Our loved one is not very happy with the meal service that is the biggest complaint. When they get to the dining room the whole experience takes about 1-2.5 hours, so the service quality is pretty poor. Due to the covid restrictions the activities have been shut down for the most part, except for this last month.

The staff are very nice. The organization needs to work on being more informative with how to move in, ie how to set up internet, telephone, tv. Quality of meals could improve. Communication with residents and family members could improve.

Appearance is clean but there are issues, they have gone through ownership changes and have a ways to go. the room sizes are adequate and they are remodeling and making the rooms better. Food is not the best it's not moms home cooking. I would recommend because they are moving in the right direction

We chose this facility at the time because it was close to home so I was able to visit at anytime. She also used to work next door so it was a familiar area that she felt comfortable being in. It seemed like a nice friendly community. The staff members here were not very attentive and they dismissed me on things I would suggest them to do with my mom. They were not very helpful and did not seem to know anything about my mom. My mom told me that they did try really hard, but they were understaffed. I did not have a very good experience here.

[Name removed] and [name removed] were very informative and pleasant. Outdoor and open spaces were very nice. Meeting/activity areas plentiful. Somewhat limited choice of meals. Very spread out requiring lots of walking to get to restaurant etc. 1 bedroom apt was adequate, but the "studio" was a joke. More like an extended hallway into a smallish bed area. No room for a sofa or other sitting area. Limited closet space. Pricing started off at a fair price but the costs quickly escalated for each and every "option" for service.

I felt that Westmont Living was too large for my father and I was concerned about the care in the Memory Unit. I felt it was geared more towards Independent and Assisted Living. The cost was also a concern for me, as your loved ones care and the needs for that care would determine the cost of their stay there as well. I was also concerned because I would have had to furnish my dad's room and many of his daily amenities as well. It was clean and nice just too big.

My loved one has been living here for several years and it has changed considerably during this time. Although it was wonderful at first, it has gone downhill in several areas. The worst aspect is the food service. They do not consider the dietary needs of seniors and what they serve is completely lacking in nutritional value. Most often the entrees are fried and the vegetables (except for the salad bar) are rarely fresh. Everything is purchased from a food service, and probably a cheap one at that. The food is awful and frequently inedible. The apartments are lovely but the cleaning service is overworked and probably underpaid. The staff is continuously changing; which is extremely confusing and upsetting to the residents. The activities are uneven: they recently began some exercise classes, which my loved one really appreciates, but they have little in the way of anything intellectually stimulating. Recently they cut down on the mindless craft activities (think: kindergarten) and began offering more movies, but the residents have taken it upon themselves to form discussion groups. There is no care. My understanding is that the most the on-site person can do is a blood pressure reading--s/he is not even a nurse practitioner. If anything feels wrong, they offer to call an ambulance. The furniture and many of the doors are heavy, showing a lack of consideration for seniors' lack of strength. They used to have round-the-clock staffing, but that has disappeared as they continue to cut expenses. On the plus side, they have a wonderful library, lots of card games are organized, and sometimes there are musical activities. There is a nice fitness center and an indoor pool, as well as an on-site hairdresser (very 1950s) and manicurist (much more expensive than the local nail shops). If you can live with the horrible food and don't require much in the way of care, it is not a bad place. But the price is pretty steep and the transportation they provide is only to prescribed locations, which limits the possibilities for those who don't drive.

Pros: A very new facility with spacious rooms and some nice amenities including a comfortable movie screening-room with daily movies. Well-designed (walker-friendly) bathrooms and kitchenettes. Convenient to local shopping. Nice views from second-story rooms. Cons: Understaffed, with unusually high staff turnover. Food quality of rotating menu reported to be frequently unsatisfactory. Management (except for the Activities Director) seems very disengaged, hard to get in touch with. Having elevators only in one corner of the building is an unfortunate design choice, given that many residents are mobility-impaired.

It is really clean there. He is really happy at this facility. The food is really great which is why we switched him here.

Sold to a "for profit" company last year. Rates much higher than advertised. Studio Apt. now $2,825.55. Monthly assisted living care is $2,874.35. ($5,647.65 per month). New rooms are nice but older rooms are falling apart. Too much staff turnover, apparently getting cheaper staff is a constant goal. Assisted living residents should only be housed on the first floor! In case of a fire, not enough staff to take disabled/non-ambulatory residents down stairs when elevators are unavailable! 3% rent increase annually! Housekeeping needs to be better and more frequent. When "assessing" resident's needs, some areas and fees overlap so you pay twice. Quality of care decreasing and costs are rising to maximize profits. Sad to see this happening to this facility.

So far they are right in the middle. The room they said would be available wasn't available until a month and a half later. They may have been overly optimistic with their assessment of when it would be ready. Overall the staff is very friendly, and helpful, they seem very attentive. I haven't had any issues with the staff. It's as clean as it can be. I'm a little disappointed that it's taken so long for the room to become available. But other than that, and in the long run, I think I will be very happy with them.

They overlook a lot of things. Even though they’re supposed to be watching over the people there. They neglect things unless it’s brought to their attention – if you want something done, you have to remind them, but then they would do it. The housekeeping staff, in particular, was very lackadaisical.

building is on a steep hill and requires crossing a very busy street to get to shopping.

Very nice staff and beautiful grounds. The only room available was too far from the dining and living area. Felt she would be confused. Room was nice, but carpet in one area was frayed and edging around it was up. Didn't look safe.

Westmont of Brentwood is probably OK for seniors who require an independent living situation or small level of assistance. The facility is clean and well-maintained, and the food is good. However, Westmont is the corporate operator for an independent owner. There have been three executive directors in a year, although the current director is very good and committed. On the care side, much leaves to be desired if the resident is moderately impaired mentally or physically. Family members should carefully understand how much authority and trust they are giving the facility for medical and care decisions. Personal care assistants are minimally trained and turnover in staff is frequent. Medical technicians also receive little training, but have the authority to contact the residents' medical providers without the knowledge of the family. Ambulances are called for minor falls and illnesses, resulting in unnecessary emergency room visits, increasing the stress and costs on the families. Once at the hospital, the resident is on their own to figure out how to get home.

Since moving here we have had services reduced and fees added on in addition to rent increases above the cost of living. The latest fees being added are landscaping charges and trash pick up. The reason we moved into senior living is to reduce our overhead and stress. Instead, we are being accessed with added fees every year we live here with reduced returns. The middle management is friendly, but the ownership does not seem to care about anything except the dollar. Do not believe everything you see on their website. Hiking trails are maintained by the residents, not Westmont. Same with the Dog Park.

Overall the Westmont of PInole community sold us on care they are not providing. Poor food and understaffed. I would not recommend to others based on the experience we had with them.