Westmont Living

I felt very sad for mom, staff would just sit on their cell phones staring and when asked a question would act put out. Nurses like [name removed] were amazing though. So lovely and just a warm person. And the woman who worked at the salon went above and beyond for mom Mom was hospitalized for 3 days and nobody from The Oaks ever called to tell me. I was sick myself so didn't know. Stephanie Sanchez was condescending and mostly unreachable. At moms new place I'm constantly informed of what's going on and with kindness. They also left foul diapers in mom's closet and when asked to remove it was the same rolling eyes of the staff. Just not what I was expecting for [fee removed] a month. We have lived here for over 30 years and I have made sure to spread the word about The Oaks

There is no internet or signal when it's windy which is most of the time. The food served is too spicy. There is a bad selection of activities and they rarely add requests. Good/helpful front desk staff members. There is NO view of the ocean so false name. I would tell others to go visit it first and ask to see the activities list. It is hard to get to know other residents there.

The sales person made it sound why better than what we've experienced. The benefit was they have their own medical team and a skilled nurse facility.Find another facility. I wouldn't recommend anyone.

We toured this facility, the tour itself was relatively poor. The facility was very loud. Also, they couldn't remember the names of who they were touring. Considering it was a private tour.

My mom moved into the memory care building at Westmont Cypress a year ago. I really loved the place at first. Clean, new, building, knowledgeable and helpful staff, good food and lots of outings. My mom had outings once a week! Then they fired the nurses to save costs and raised the rates 16% in one month. My mom had a good rapport with the nurses due to their knowledge of how to work with Alzheimer’s patients. The caregivers try really hard and are very nice but now they are overworked with less staff to help. The outside outings have stopped I have been told because there is no driver for their shuttle bus. The food has gone downhill- one of the residents was so upset about the food that she tried to get my mom to join her protest group. I am not surprised that there has been an outbreak of bed bugs in the facility based on what I have seen as far as cleanliness. The front entrance to the Compass Rose had ketchup on the wall for three weeks and I am surprised if they ever vacuum.

Disappointed in the steep drop in care at Mariposa. What was once a safe and reliable place for our family has now turned into a facility only looking to make a buck. The high turnover in staff at all levels of care has been unbelievable. The new management is lacking severely and has really impacted the quality of care yet they still institute rate increases for residents despite the worsening quality of care. I cannot in good faith recommend Mariposa as a place for loved ones elder care.

We do really like that there is medical staff on site so even though our loved ones are on the independent living side they can still get additional assistance at a cost. We do think they could improve on the house keeping and the dining service. The dining room is not functional as a dining room - its more like a buffet style so those with walkers or scooters it is hard to carry a tray. There are not dining servers and the dishwasher is broken so they are using plastic plates and utensils. If you want the meals delivered to the room it costs extra money.

I toured this facility and it was not good. It was set up for show, but just wasn't practical. Cleanliness was good. But it definitely felt more like an institution. I would never move my loved one into this facility. I hardly saw any residents during my tour. The few I did see were very quiet and subdued. The whole tour seemed all about the rules and nothing about care or anything else. It just wasn't warm or welcoming. Definitely not an option for us.

I wouldn't recommend Westmont of Fresno to others for their loved ones. The care my loved one receives isn't enough. My loved one has fallen multiple times, and my loved one has had to wait nearly an hour before someone would help them up to their bed on a couple of occasions. The community has provided chicken salad with no dressing for my loved one. There has been times my loved one has only received vegetables for dinner and no starch or main dish.

This was not a good fit my loved one. The memory care unit has a retro feel to it. It didn't have a home feeling to it. There was no structure to the meals. The memory care unit didn't have a kitchen in it. The food was cold and they weren't able to accommodate the dietary restrictions for my loved one.

Westmont Village, formerly Air Force Village West, seemed perfect at first. Unfortunately, the owner is working to get the area surrounding the cottages, apartments, assisted living, and memory living rezoned from residential to industrial so he can build warehouses on the property within feet of the residences. We are so glad we didn't move our mother into Westmont memory care, but this is a terrible situation for those already living here.

I was not very pleased with this community and the things I was told during my visit. The main thing I was concerned about was the lack of staff they had. At night time they only have two workers on staff for over thirty eight residents and that would never be okay with me. I was done after I had heard that and found another facility with better quality of care for my mother.

My mom has been here for a little over a week. The assistance we agreed to is not being performed. I'm giving them a chance to come through.

I chose this place for my 87 year old father who is feeble, but his mind is going strong. It was not a good fit for him. I was told by the salesperson that he would be given extra attention when he first arrived, and escorted to the dining room, paired with other residents who have common interests. This did not happen and he wandered the hallways lost for the first few days. The directors were too busy to bother with him, and he did not receive the care that I had requested for him. In all fairness the hands on deck staff people were very sweet, but they did not have the authority to fix things. He was told to sit by himself in the dining room, and the activities that he was promised never materialized. I moved him out after 2 weeks. I could tell that he was quickly getting depressed. I am trying to get our "satisfaction guaranteed" refund that is promised on the Westmont Living website, but my emails and phone calls have been ignored.

Have been to Westmont 3 times now. Toured the assisted living apartments and had lunch in the dining room. Was not impressed the food was terrible, I've had better tasting, quality and presentation at Black Bear Dinner. Very outdated facility. Memory care went there 2 times, just saw people sitting around. Was told both times on our visit that my parent could go there. Well then they called week later and said no he couldn't go there. Then received another call next day and said yes. At this point I questioned their LVN as to why all the going back and fourth she was apologetic but really couldn't give me any answers. I'm glad we didn't go there, because after touring other facilities, I saw the staff interacting with the people that live there. Brookdale and Sunol Creek Ridge are great facilities and they both have accepted him.

When we initially interviewed with the sales individual we were under the impression that there would be a lot of services and supervision, however that was very minimal. It is a very large place and the nurse that was there we thought was a good nurse but it was one nurse during the day for the entire community. Due to the staffing shortages they got our loved ones medication management all wrong - but when we expressed our concerns they were more then willing to accommodate and work with us. We weren't able to eat any meals there but according to our loved one it sounded really good. Right now with the staffing shortages we think this is a good place for independent living.

The staff for the most part is very nice, however there seems to be a shortage of people working as many work multiple shifts and at night only one person working per floor to the best of my knowledge.l Food is often in shortage and dining room dirty. Servers often forget some parts of orders and waiting time for them to get your order can be long.

They were very very very good and then they got bought out and it just went downhill fast. I would not recommend them. It was wonderful the way it was and we gave them 7 months to right the ship and they didn't. The food went downhill. All the original employees that had been there for years and years were let go. They went though chef after chef. I think they went through 3 in 6 months. The kids in the dining room were not trained well. It was a mess. There were things happening that should not have been happening.

You will not find a good response about this place from me. Let's start with this. I liked the cleanliness and the cafeteria and the promise that they keep an eye out for your parent. This was not the car however and the quality fell fast. In Addition ,they directed her post fall rehab to their facility twice which was too far and exceeded her medical coverage. This done even when I said no.

Awful experience The memory care unit has long response time to people running out through the window Smells like urine and dirty diapers all the time They call the police when they can't handle the patient Not trained at all in memory care and know little how to manage patients with memory loss