Westmont Living

My review is for Memory Care. Unfortunately I would not recommend placing a family member here. There are times when the unit is understaffed and they call in temp help who are not adequately trained. Currently they are trying to hire a director and have had no success in doing so. As for activities, residents are often taken to the activity room and placed in front of the TV. The current activity director needs to do a better job of planning actual activities. The management need to step up and make sure that our family members receive the care that they deserve!

There has been so many issues here in the last few months. When new management took over, many great caregivers left because of problems. My mother is in the memory carr area and until 2 weeks ago there was no activity director, ( a major problem for dementia)! People litery sat in one room and then moved to another, all day. The caregivers did their best but they never had enough help. I will say that in the last two weeks the company has gotten an activity person and more caregivers. My mother now seem more alert and happier! I hope things continue to improve.

They just care about money. Dishonest, do not recommend. Had a very bad experience with Azizi.

Extremely dissatisfied with my father's brief stay. I wanted someplace with 24 hr. care availability while he gained strength after a hospital stay. They took a deposit and a full month's rent in advance with the understanding they would reimburse for services not provided after a brief, interim stay. After 9 days, I returned my dad to his previous living facility. I received a partial reimbursement for medical care not provided. Payment was not honored when the check was deposited. Beware of the business practices of this facility. When we arrived the unit I had toured didn't have any furnishings as viewed. Care received was adequate once the studio was made livable (after additional expense to purchase use of a bed.) After removing my dad from the facility, I asked for a copy of his care plan and after leaving, found I was provided with another resident's care plan.

Bus/van has broken down multiple times They used to provide day trips for the residents to go places besides the grocery store but that is no longer available They require the residents to call out their own bingo They took away the snacks they used to provide crackers, cookies, granola bars, breakfast bars, bananas, for example now they only offer the same red apples every single day They used to allow you to sit at the dining tables and have lunch and take your left overs to your room Many only eat part of their sandwich and want the rest later That is now no longer allowed now if you want to take food to your room you have to pay a tray fee of 7.00 If you have laundry service your lucky if you get your clothes back the same day The clothes are not folded properly more like wadded up The house cleaners sometimes clean and sometimes never show until you complain When they over water the yard mud will go across the sidewalk making a huge fall hazard For active adults they would provide keys to the side doors to get in and out They changed all the locks and now you have to wait outside after hours for at least half an hour to get in So with people with dogs this causes a huge hardship They increase the price yet take more away

Getting in they love you, after sending my mom to the ER on 3-24 by mistake as admitted by Amy the care manager and told they would take her back they kept charging me for the room and was supposed to be sending invoices for care so I could submit for reimbursement. On 4-5 she refused to eat so it was Hospice or skilled nursing. Since then I cannot get a detailed invoice for reimbursement and they say they can't nor will they manually do it. VERY FRUSTRATED!!!

The staff dose not car for your loved one. Lip service is what you will pay for. My father has moderate Alzhiemers. My father had fallen and cut his leg. I discovered his wound on one of my weekly visits, his leg had become infected and painful. I took him to Emergency. His wound was cleaned, bandaged and he was put on Oral Antibiotics. They are understaffed and cannot properly watch there patients or keep their rooms clean. My Father was attacked by another patient and I was not notified.

Cottonwood Court gets a half star because that is the lowest possible option. I will give no identifying information as no one in particular needs to be called out. I have a family member who was formerly at Cottonwood Court in both of their buildings. The actual floor staff there is friendly and seem to be very hardworking but as you go up the chain of command there are serious deficiencies. Most of the "directors" have worked there for a lengthy period of time and are proud to share that with everyone. I believe in a strong leadership environment but friendships seem to blind the company leadership. The employee turnover rate seems very high (which is common in the healthcare industry). It seems as though the staff changes from month to month. The appearance of the buildings is seemingly nice until you look closely. The dining rooms are dirty, the carpets throughout are stained or soiled, apartment cleanliness leaves something to be desired and I have even witnessed team members closing doors of resident's apartments when a tour or walkthrough by upper management is taking place. Paint is chipping, wallpaper is coming unglued from the walls, there are holes or gashes in walls, and the whole place could use a dusting. Don't let the activities calendars fool you either. Looking at their calendar and newsletter you would think the programming is thorough and engaging but spend some time in the activities with your loved one throughout the day and you will see that they are not all they are cracked up to be. The food is second class at best. They promote an "extensive" menu but again, look closely and you will see a lot of repeat dishes and a lack of any real nutrition. Compare their 6-week menu cycle and it is more similar than they lead you to believe. If the above isn't bad enough, that was just describing their assisted living building. Their memory care is even below these standards. If you happen to be looking for memory care, ask to see multiple hallways in the building and you will notice that they promote the best looking hall at the time but most of them are not great. The entry to the building (Town Square I believe) is loud, the activities are chaotic and most everyone is asleep. The second class food prepared in the assisted living is even worse when it arrives in memory care. Dining rooms are messy, residents have food on their clothes, half are asleep and it is just not a pleasant dining experience. Directors attempt to address concerns but you cannot hide a fake persona. I never heard a floor staff member speak poorly of their management but you can tell by their demeanor and interactions that most are not happy. When touring their community they might let you interact with residents or their families but they are very selective of who you interact with. There are a few positives however. Most of the staff members seem to have a very caring heart and the place is nicer than "slum" communities. I attended a few of the larger events and they were also nice. I really wanted to like Cottonwood but when it comes to the care of my loved one during their last years, months or days, this place just doesn't cut it. Definitely check it out for yourself but keep in mind the notes I have provided here.

Very poor care in the memory care side. Residents aimlessly wander in and out of other peoples rooms. Residents are unsupervised. Their activities consist of putting the residents in the great room and turning on the TV. Poor quality food.

Where to start. When we first visited the facility and talked with the marketing rep, we were given to understand this was an assisted living facility. But after a few months we found that their idea of "assistance" was pretty minimal. When my mom needed help and pressed her button, sometimes it would take over 1/2 hour for someone to show up. Not acceptable. Medication dispensing was a nightmare. The process was overly cumbersome and it seemed as if they were more interested in covering their own liability than they were giving the medication to my mom when she needed it. The food was horrendous. I had numerous occasions to eat with them and every time I was appalled. The staff was pleasant enough, but many were clearly under trained and actually did more harm than good when helping my mom. The facility was obviously understaffed and seemed to have a pretty high turnover rate, even in the short time we were there. Unless your loved one is very independent, I would steer clear of this place. In fact, I would just steer clear... period.

They did not follow through on what they promised during our tour. The staff are unprofessional and you can tell they do not like their jobs. The community is dirty and they do not offer any type of activities. We are disappointed in the care at this community. They do not offer nurses on site. There is not good communication with this community.

We move my mom to this facility after 30 days we had to move out. They are under staffed and could not provide the services we agreed to. It took 2 weeks to get my mom on the shower schedule. With out notice the cost for care increased $239. We move in 2/28 and during the contract signing an increase happening in April was never mentioned.

Do not recommend. Got our senior admitted after she chose this facility based on appearance, room availability and cost. Started out costing her $3200/mo, went up to $5100/ mo with no change in her care needs over a 6 month period. They keep drumming up charges for all kinds of things she does not need or want, condescend to her when we ask about them jacking up the rate, she eats virtually none of the food, unappealing. They charge her to announce activities, which she does not want. No effort to correct these issues after several attempts. She needed adjustment to her toilette for height, and after waiting 3 months we fixed it ourselves. Microwave broke, had to replace it ourselves. Don't do this to your senior. We are moving her out. Can pay for a private caregiver cheaper.