Westmont Living

Our loved one is not very happy with the meal service that is the biggest complaint. When they get to the dining room the whole experience takes about 1-2.5 hours, so the service quality is pretty poor. Due to the covid restrictions the activities have been shut down for the most part, except for this last month.

The staff are very nice. The organization needs to work on being more informative with how to move in, ie how to set up internet, telephone, tv. Quality of meals could improve. Communication with residents and family members could improve.

Appearance is clean but there are issues, they have gone through ownership changes and have a ways to go. the room sizes are adequate and they are remodeling and making the rooms better. Food is not the best it's not moms home cooking. I would recommend because they are moving in the right direction

We chose this facility at the time because it was close to home so I was able to visit at anytime. She also used to work next door so it was a familiar area that she felt comfortable being in. It seemed like a nice friendly community. The staff members here were not very attentive and they dismissed me on things I would suggest them to do with my mom. They were not very helpful and did not seem to know anything about my mom. My mom told me that they did try really hard, but they were understaffed. I did not have a very good experience here.

[Name removed] and [name removed] were very informative and pleasant. Outdoor and open spaces were very nice. Meeting/activity areas plentiful. Somewhat limited choice of meals. Very spread out requiring lots of walking to get to restaurant etc. 1 bedroom apt was adequate, but the "studio" was a joke. More like an extended hallway into a smallish bed area. No room for a sofa or other sitting area. Limited closet space. Pricing started off at a fair price but the costs quickly escalated for each and every "option" for service.

My loved one has been living here for several years and it has changed considerably during this time. Although it was wonderful at first, it has gone downhill in several areas. The worst aspect is the food service. They do not consider the dietary needs of seniors and what they serve is completely lacking in nutritional value. Most often the entrees are fried and the vegetables (except for the salad bar) are rarely fresh. Everything is purchased from a food service, and probably a cheap one at that. The food is awful and frequently inedible. The apartments are lovely but the cleaning service is overworked and probably underpaid. The staff is continuously changing; which is extremely confusing and upsetting to the residents. The activities are uneven: they recently began some exercise classes, which my loved one really appreciates, but they have little in the way of anything intellectually stimulating. Recently they cut down on the mindless craft activities (think: kindergarten) and began offering more movies, but the residents have taken it upon themselves to form discussion groups. There is no care. My understanding is that the most the on-site person can do is a blood pressure reading--s/he is not even a nurse practitioner. If anything feels wrong, they offer to call an ambulance. The furniture and many of the doors are heavy, showing a lack of consideration for seniors' lack of strength. They used to have round-the-clock staffing, but that has disappeared as they continue to cut expenses. On the plus side, they have a wonderful library, lots of card games are organized, and sometimes there are musical activities. There is a nice fitness center and an indoor pool, as well as an on-site hairdresser (very 1950s) and manicurist (much more expensive than the local nail shops). If you can live with the horrible food and don't require much in the way of care, it is not a bad place. But the price is pretty steep and the transportation they provide is only to prescribed locations, which limits the possibilities for those who don't drive.

Pros: A very new facility with spacious rooms and some nice amenities including a comfortable movie screening-room with daily movies. Well-designed (walker-friendly) bathrooms and kitchenettes. Convenient to local shopping. Nice views from second-story rooms. Cons: Understaffed, with unusually high staff turnover. Food quality of rotating menu reported to be frequently unsatisfactory. Management (except for the Activities Director) seems very disengaged, hard to get in touch with. Having elevators only in one corner of the building is an unfortunate design choice, given that many residents are mobility-impaired.

It is really clean there. He is really happy at this facility. The food is really great which is why we switched him here.

Sold to a "for profit" company last year. Rates much higher than advertised. Studio Apt. now $2,825.55. Monthly assisted living care is $2,874.35. ($5,647.65 per month). New rooms are nice but older rooms are falling apart. Too much staff turnover, apparently getting cheaper staff is a constant goal. Assisted living residents should only be housed on the first floor! In case of a fire, not enough staff to take disabled/non-ambulatory residents down stairs when elevators are unavailable! 3% rent increase annually! Housekeeping needs to be better and more frequent. When "assessing" resident's needs, some areas and fees overlap so you pay twice. Quality of care decreasing and costs are rising to maximize profits. Sad to see this happening to this facility.

building is on a steep hill and requires crossing a very busy street to get to shopping.

Very nice staff and beautiful grounds. The only room available was too far from the dining and living area. Felt she would be confused. Room was nice, but carpet in one area was frayed and edging around it was up. Didn't look safe.

A lot of disorganization. Ex director left several staff changes. No solid procedures in place. Follow thru is not great. Hope it gets better.

My parent has been in memory care for a short time. I haven't received any updates about them. The past 2 times I've reached out to the memory care director he hasn't responded or reached out to me. I'm there frequently and have to advocate for my parent on basic routines to help them and the care giving staff support them. The care giving staff are very kind and helpful when I'm there but there's not enough caregivers. I also am not receiving statements from the business office.

I wanted to tour this facility for its memory care area. At the time I was there I was walked around the common area and asked to see the memory care area and was told that we had to mask due to 5 cases of covid, although those residents were confined to their rooms. Overall I found the place unattractive and sad. I have since toured several other facilities and the contrast was obvious.

My husband has been in the Memory Care Unit of Westmont of Culver City for a year. My initial review was a five star one, based on this being new and unknown territory. However, I feel that my view towards the entire experience, has changed. First, the memory care unit is totally understaffed. The ratio of caregiver to residents is very poor, creating an environment for accidents to happen. Second, I feel the caregivers need in-services to ensure that they understand their jobs. They need to be held accountable for their actions and need to be on task at all times. Down time is not acceptable. The attention to the residents is of first priority. Third, the caregivers need to be supervised, encouraged, as well as supported by management. Great work ethics need to be complimented and encouraged; poor performance needs to be corrected. I have seen too many caregivers leave the memory care unit for the assisted living unit, or just leave Westmont. Improvements are necessary.

At the time, they said they would take her on the assisted living side. Unfortunately, she's now in memory care.

Since moving here we have had services reduced and fees added on in addition to rent increases above the cost of living. The latest fees being added are landscaping charges and trash pick up. The reason we moved into senior living is to reduce our overhead and stress. Instead, we are being accessed with added fees every year we live here with reduced returns. The middle management is friendly, but the ownership does not seem to care about anything except the dollar. Do not believe everything you see on their website. Hiking trails are maintained by the residents, not Westmont. Same with the Dog Park.

Overall the Westmont of PInole community sold us on care they are not providing. Poor food and understaffed. I would not recommend to others based on the experience we had with them.

I felt very sad for mom, staff would just sit on their cell phones staring and when asked a question would act put out. Nurses like [name removed] were amazing though. So lovely and just a warm person. And the woman who worked at the salon went above and beyond for mom Mom was hospitalized for 3 days and nobody from The Oaks ever called to tell me. I was sick myself so didn't know. Stephanie Sanchez was condescending and mostly unreachable. At moms new place I'm constantly informed of what's going on and with kindness. They also left foul diapers in mom's closet and when asked to remove it was the same rolling eyes of the staff. Just not what I was expecting for [fee removed] a month. We have lived here for over 30 years and I have made sure to spread the word about The Oaks

There is no internet or signal when it's windy which is most of the time. The food served is too spicy. There is a bad selection of activities and they rarely add requests. Good/helpful front desk staff members. There is NO view of the ocean so false name. I would tell others to go visit it first and ask to see the activities list. It is hard to get to know other residents there.