Westmont Living

I wouldn't recommend Westmont of Fresno to others for their loved ones. The care my loved one receives isn't enough. My loved one has fallen multiple times, and my loved one has had to wait nearly an hour before someone would help them up to their bed on a couple of occasions. The community has provided chicken salad with no dressing for my loved one. There has been times my loved one has only received vegetables for dinner and no starch or main dish.

This was not a good fit my loved one. The memory care unit has a retro feel to it. It didn't have a home feeling to it. There was no structure to the meals. The memory care unit didn't have a kitchen in it. The food was cold and they weren't able to accommodate the dietary restrictions for my loved one.

Westmont Village, formerly Air Force Village West, seemed perfect at first. Unfortunately, the owner is working to get the area surrounding the cottages, apartments, assisted living, and memory living rezoned from residential to industrial so he can build warehouses on the property within feet of the residences. We are so glad we didn't move our mother into Westmont memory care, but this is a terrible situation for those already living here.

I was not very pleased with this community and the things I was told during my visit. The main thing I was concerned about was the lack of staff they had. At night time they only have two workers on staff for over thirty eight residents and that would never be okay with me. I was done after I had heard that and found another facility with better quality of care for my mother.

My mom has been here for a little over a week. The assistance we agreed to is not being performed. I'm giving them a chance to come through.

I chose this place for my 87 year old father who is feeble, but his mind is going strong. It was not a good fit for him. I was told by the salesperson that he would be given extra attention when he first arrived, and escorted to the dining room, paired with other residents who have common interests. This did not happen and he wandered the hallways lost for the first few days. The directors were too busy to bother with him, and he did not receive the care that I had requested for him. In all fairness the hands on deck staff people were very sweet, but they did not have the authority to fix things. He was told to sit by himself in the dining room, and the activities that he was promised never materialized. I moved him out after 2 weeks. I could tell that he was quickly getting depressed. I am trying to get our "satisfaction guaranteed" refund that is promised on the Westmont Living website, but my emails and phone calls have been ignored.

When we initially interviewed with the sales individual we were under the impression that there would be a lot of services and supervision, however that was very minimal. It is a very large place and the nurse that was there we thought was a good nurse but it was one nurse during the day for the entire community. Due to the staffing shortages they got our loved ones medication management all wrong - but when we expressed our concerns they were more then willing to accommodate and work with us. We weren't able to eat any meals there but according to our loved one it sounded really good. Right now with the staffing shortages we think this is a good place for independent living.

The staff for the most part is very nice, however there seems to be a shortage of people working as many work multiple shifts and at night only one person working per floor to the best of my knowledge.l Food is often in shortage and dining room dirty. Servers often forget some parts of orders and waiting time for them to get your order can be long.

They were very very very good and then they got bought out and it just went downhill fast. I would not recommend them. It was wonderful the way it was and we gave them 7 months to right the ship and they didn't. The food went downhill. All the original employees that had been there for years and years were let go. They went though chef after chef. I think they went through 3 in 6 months. The kids in the dining room were not trained well. It was a mess. There were things happening that should not have been happening.

Unfair and Dishonest Deduction – Very Poor Management I had a deeply disappointing experience with this company. After vacating the property in excellent condition, their inspector, [name removed], personally confirmed that everything was in perfect shape. The only fee discussed was for carpet cleaning in two rooms nothing else. However, I was later charged an unjustified deduction far beyond what was agreed upon. There were no damages, no issues, and no explanation that made sense. When I raised my concern, the management’s handling of the situation was dismissive and unprofessional. Such unfair and misleading practices are unacceptable. Transparency and integrity should be the foundation of any business, but this company has shown neither. I strongly urge others to be cautious and document everything carefully if you choose to deal with them. [name removed]

You will not find a good response about this place from me. Let's start with this. I liked the cleanliness and the cafeteria and the promise that they keep an eye out for your parent. This was not the car however and the quality fell fast. In Addition ,they directed her post fall rehab to their facility twice which was too far and exceeded her medical coverage. This done even when I said no.

Awful experience The memory care unit has long response time to people running out through the window Smells like urine and dirty diapers all the time They call the police when they can't handle the patient Not trained at all in memory care and know little how to manage patients with memory loss

My Loved one moved there in December 2022. We moved her in August 2023. What we were promised at move in quickly went awry. Over those 8 months, there were 3 executive directors. You could NEVER speak to any of them. The staff turnover was a 24/7 revolving door, so when you tried to get ahold of any of THEM, you also never got a return call because there was someone new in the position. The dining options were horrid. Options were subpar in quality/nutrition. Every time you went to visit it was like a ghost town. No residents out of their apartments. So quiet. Our sister was miserable saying how boring it was there. No nice area to hang outside for fresh air. Only a couple of plastic chairs next to a makeshift ashtray for smokers. Lastly, they did not keep the room clean. We had to complain many times that it was like someone just walked in and waved their hand thinking that they had cleaned.

Young man [name removed] has a nasty attitude in the front office. I would not refer anyones grandparents to stay here. This is a place where you should be friendly not lazy and rude. It’s very unpleasant and unprofessional

I was very disappointed in the care my mom received. She fell a couple of times and laid in her room for up to an hour each time. They would only come in to give her meds. Never to just check on her. One night when I was there when she got her dinner, in her room, all she got was corn in all three compartments of her container - she could not eat corn at all. My mom had all her faculties. She did use a walker.

We were put out of this facility 2 days after we moved my father in. The nurse who did the pre assessment did not do a good job as they found that my father had opened wounds (which I knew nothing about but his wife did) and removed him from the facility. I am an RN and find this to be poor assessment skills on their nurse to say he was eligible when he was not!!!

If there was a 0 rating, I would put that for all 7. We did not have a good experience there. We ended up moving my loved one after a few days. I would tell others to be very clear on move-in expectations. Understand their process and INSIST on having things in place b4 your loved one is moved in. Show up at unexpected times to check on conditions.

The overall experience was horrible. They are constantly losing staff and hiring new. We have no words to express when it comes to the quality of care. It's horrifying the errors they have made over and over with medications and nurse pendant calls taking over 3 hours on two occasions to respond to an emergency call. 50 minutes on average to respond on other occasions. Several calls to Ombudsman regarding this situation. The meals and dining service was very good, but the activities receive a low score because of the understaffing - activities were very rare. I would hate to see another family member experience what we have. Do not recommend Westmont!

My husband was in the memory care unit. We hired a 12 hour a day companion for him because we could not be there with him 8 hours a day. The companion called us at 1:00 pm to tell us he found him unresponsive and curled up. The staff never checked on him. We called paramedics--he had suffered a heart attack and had a 104 Covid fever. They told us he had been vaccinated but when we checked records he had not been vaccinated. Had it not been for the companion he probably would have died by the I got there after work. The staff there do not check on residents in the memory care unit. I do not recommend Westmont.

The room and board price is decent. However, their system of care points at an average of $1.05 per minute to the tune of $5000 extra dollars a month is not an acceptable plan. And they would raise the care points without our family's approval.