Westmont Living

Getting in they love you, after sending my mom to the ER on 3-24 by mistake as admitted by Amy the care manager and told they would take her back they kept charging me for the room and was supposed to be sending invoices for care so I could submit for reimbursement. On 4-5 she refused to eat so it was Hospice or skilled nursing. Since then I cannot get a detailed invoice for reimbursement and they say they can't nor will they manually do it. VERY FRUSTRATED!!!

Cottonwood Court gets a half star because that is the lowest possible option. I will give no identifying information as no one in particular needs to be called out. I have a family member who was formerly at Cottonwood Court in both of their buildings. The actual floor staff there is friendly and seem to be very hardworking but as you go up the chain of command there are serious deficiencies. Most of the "directors" have worked there for a lengthy period of time and are proud to share that with everyone. I believe in a strong leadership environment but friendships seem to blind the company leadership. The employee turnover rate seems very high (which is common in the healthcare industry). It seems as though the staff changes from month to month. The appearance of the buildings is seemingly nice until you look closely. The dining rooms are dirty, the carpets throughout are stained or soiled, apartment cleanliness leaves something to be desired and I have even witnessed team members closing doors of resident's apartments when a tour or walkthrough by upper management is taking place. Paint is chipping, wallpaper is coming unglued from the walls, there are holes or gashes in walls, and the whole place could use a dusting. Don't let the activities calendars fool you either. Looking at their calendar and newsletter you would think the programming is thorough and engaging but spend some time in the activities with your loved one throughout the day and you will see that they are not all they are cracked up to be. The food is second class at best. They promote an "extensive" menu but again, look closely and you will see a lot of repeat dishes and a lack of any real nutrition. Compare their 6-week menu cycle and it is more similar than they lead you to believe. If the above isn't bad enough, that was just describing their assisted living building. Their memory care is even below these standards. If you happen to be looking for memory care, ask to see multiple hallways in the building and you will notice that they promote the best looking hall at the time but most of them are not great. The entry to the building (Town Square I believe) is loud, the activities are chaotic and most everyone is asleep. The second class food prepared in the assisted living is even worse when it arrives in memory care. Dining rooms are messy, residents have food on their clothes, half are asleep and it is just not a pleasant dining experience. Directors attempt to address concerns but you cannot hide a fake persona. I never heard a floor staff member speak poorly of their management but you can tell by their demeanor and interactions that most are not happy. When touring their community they might let you interact with residents or their families but they are very selective of who you interact with. There are a few positives however. Most of the staff members seem to have a very caring heart and the place is nicer than "slum" communities. I attended a few of the larger events and they were also nice. I really wanted to like Cottonwood but when it comes to the care of my loved one during their last years, months or days, this place just doesn't cut it. Definitely check it out for yourself but keep in mind the notes I have provided here.

They did not follow through on what they promised during our tour. The staff are unprofessional and you can tell they do not like their jobs. The community is dirty and they do not offer any type of activities. We are disappointed in the care at this community. They do not offer nurses on site. There is not good communication with this community.

We move my mom to this facility after 30 days we had to move out. They are under staffed and could not provide the services we agreed to. It took 2 weeks to get my mom on the shower schedule. With out notice the cost for care increased $239. We move in 2/28 and during the contract signing an increase happening in April was never mentioned.

Do not recommend. Got our senior admitted after she chose this facility based on appearance, room availability and cost. Started out costing her $3200/mo, went up to $5100/ mo with no change in her care needs over a 6 month period. They keep drumming up charges for all kinds of things she does not need or want, condescend to her when we ask about them jacking up the rate, she eats virtually none of the food, unappealing. They charge her to announce activities, which she does not want. No effort to correct these issues after several attempts. She needed adjustment to her toilette for height, and after waiting 3 months we fixed it ourselves. Microwave broke, had to replace it ourselves. Don't do this to your senior. We are moving her out. Can pay for a private caregiver cheaper.