Westmont Living

Very poor care in the memory care side. Residents aimlessly wander in and out of other peoples rooms. Residents are unsupervised. Their activities consist of putting the residents in the great room and turning on the TV. Poor quality food.

Where to start. When we first visited the facility and talked with the marketing rep, we were given to understand this was an assisted living facility. But after a few months we found that their idea of "assistance" was pretty minimal. When my mom needed help and pressed her button, sometimes it would take over 1/2 hour for someone to show up. Not acceptable. Medication dispensing was a nightmare. The process was overly cumbersome and it seemed as if they were more interested in covering their own liability than they were giving the medication to my mom when she needed it. The food was horrendous. I had numerous occasions to eat with them and every time I was appalled. The staff was pleasant enough, but many were clearly under trained and actually did more harm than good when helping my mom. The facility was obviously understaffed and seemed to have a pretty high turnover rate, even in the short time we were there. Unless your loved one is very independent, I would steer clear of this place. In fact, I would just steer clear... period.

They did not follow through on what they promised during our tour. The staff are unprofessional and you can tell they do not like their jobs. The community is dirty and they do not offer any type of activities. We are disappointed in the care at this community. They do not offer nurses on site. There is not good communication with this community.

We move my mom to this facility after 30 days we had to move out. They are under staffed and could not provide the services we agreed to. It took 2 weeks to get my mom on the shower schedule. With out notice the cost for care increased $239. We move in 2/28 and during the contract signing an increase happening in April was never mentioned.

Do not recommend. Got our senior admitted after she chose this facility based on appearance, room availability and cost. Started out costing her $3200/mo, went up to $5100/ mo with no change in her care needs over a 6 month period. They keep drumming up charges for all kinds of things she does not need or want, condescend to her when we ask about them jacking up the rate, she eats virtually none of the food, unappealing. They charge her to announce activities, which she does not want. No effort to correct these issues after several attempts. She needed adjustment to her toilette for height, and after waiting 3 months we fixed it ourselves. Microwave broke, had to replace it ourselves. Don't do this to your senior. We are moving her out. Can pay for a private caregiver cheaper.