Westmont Living

This was just a short respite stay and I wasn't there much. The most frustrating part was that we didn't get the approval until the last minute. I felt like it could have been handled more expeditiously. When we got there, and being a Sunday, they weren't really ready for her. It's a young group of caregivers, but I do like that they have a low income tier. They have a great group of Seniors living there, really friendly, and funny too. It's a small place, they were very open and accepting. The only thing that was kind of scary was that they happened to have two people with with similar names, that resulted in medication mix-ups.

They said they had a security guard walk the perimeter every night. That didn't seem to be the case. We had an incident that indicated to us that whoever is supposed to be doing that, isn't doing it. Other than that they are clean, and they were cooperative when we moved.

As far as the facility. It's beautiful! I just wish that they would clean the common area a bit more. Unfortunately the residents have no control of certain things but if the cleaning staff kept up a bit more it would not smell so bad. Sometimes when I visit it takes a long time after I leave to not smell that scent. It's like it lingers. I feel that the staff that takes care of my mom is very friendly and welcoming. They always have stories to tell about my mom between visits. Makes me feel like they really care about her and enjoy taking care of her.

I pay extra for comfort keeper to come assist for daily activities with my mom. I also being charged for medication administration, that's an extra [fee removed] a month and they don't have staff to administer her insulin so I go everyday to give her insulin. I have found her morning medication at the bedside several times and have expressed my concerns about this to the staff.

Overall staff is very friendly and kind. When mom moved in yr ago meal excellent! Chef relocated, now quality has declined. Initial care excellent! Now mom cleanliness (1x a week cleaning) is either not happening or not being done well. On-site OT/PT (not the Oaks) is top notch. The facility is beautiful but care staff and housekeeping struggling.

I was surprised to find that even those with a title of "director" of such and such are paid hourly, and not so well as I understand. Maybe because of that personnel turn-over at the "directors" level seem to be rather frequent, especially at the kitchen. The current chef is the third or fourth since my husband came there at the end of [fee removed] . The quality of meals seem to have declined recently. But the front-line employees seem to be all very kind and pleasant as far as we have experienced. Also, at the assisted living level, there are a lot of freedom, and we are allowed to take [name removed] to restaurant outings as we please. The fact that there are a heated indoor pool and a fully-equipped gym is very nice. Once or twice a month entertainment sessions are also great, and family members are also welcome. So, I try to accompany [name removed] to these events as often as I can. I forgot to mention that there are 300+ "active living" retirement homes, and some of the residents volunteer to conduct painting classes, sewing classes, etc

Clothes are not returned correctly, stool in toilets and smell bad if walking by open room)/Medicines not ordered timely, can't produce record of meds taking and time. never seen or heard of any activities. Too expensive for the level of service. They are priced as a 5 star but clearly a 3 star.

Quality of care is actually non-applicable they were in independent living. When it comes to the meals they charged for containers to take out, charged for delivery. The activities is non-applicable, they never left their room. Value for the money, they moved in. It seemed very reasonable, they were there from [date removed] until [date removed] and the rent went up almost [fee removed] during that time. Many people are moving out of Westmont Village because of that reason.

I wish I was never referred there. Unbelievable run poorly they can't keep their administration people or their LVN. We left after 5 months. I choose a company who actually goes to the facilities before referring a facility.

Communication with the family is getting better, but only after I complained. The move in process was okay, however we were shown a one person room with microwave, small frig, etc. Ended up with a small room without anything in it. I got my loved one a microwave and fridge, so it was okay with me, not so much with other families that I met there. Housekeeping is something that I gripe about on a daily basis. The meals leave a lot to be desired, like serving dry white rice, cold or lukewarm food & this week they microwaved the meat, making it tough. These residents are 98% elderly and it's a challenge to chew tough as nails food. I would not recommend the facility. I haven't changed because it is to hard on him & we, as a family, check and visit every day or every other day.

Just two things. The food needs to improve. It tastes too much like cafeteria food, extremely bland. The mashed potatoes appear to be from a box. I ate there a few times and was not impressed. Activity participation is low. It would be nice if more residents engaged. The staff should help newcomers more with introductions to other residents. Other than that, the facility is very clean and the apartments/rooms are very nice. A decent amount of storage, more than some. The staff are responsive and very friendly.

Some areas this community could work to improve on to better the experience would be the food, it is decent, not great but ok. Also they don't have a driver. They don't have any excursions off property. That is disappointing.

Suggestions for improvement: Better food, much better attention to patients. The staff is never paying attention to patients in pain, leaving patients in urine soaked wheelchairs and beds, not keeping rooms clean. For extremely high charges, etc, etc, I would not recommend this facility to others!!!

I'm not sure if I would suggest someone to go to Westmont at this point. I know most facilities are having a staffing shortage some work out the problem is better than others. Well, I noticed that Westmont is a poor communication between med techs LVN there needs to be a system written down somewhere about who is doing lot and when they did it I know you're not a hospital, but there's a lot of sick people in assisted-living that need extra help. The bones of the facility are great the layout different rooms parking but I guess it all comes down to who's running the business. They need to be better training for the staff, especially the med techs they don't even know that they need to change the tubing out on a regular basis when a patient is wearing oxygen or to clean the filters that suck in the air. Yes I'm a registered nurse. Yes, I know these things with somebody should train these people.

I toured this community and it was nice overall. It's a big facility and I didn't love the set up, but that's also personal preference. We wanted something small and homey feeling. Pricing was pretty high. For those who prefer a bigger place, it could be a good fit.

We picked this community because, of the overall appearance and it was a new facility. Now that they have more residents, the dining room is always full, and there is a long wait for food. Often the portions are smaller. It would be helpful if they hired more staff.

My uncle is pretty happy here and feels very welcomed, but there are a lot of changes going on that are impacting the facility. They have a new director, a new chef, and staff turnover rate is high. Things fell behind and they're trying to catch up. They are short staffed in the dining room, but the food is adequate. The sales person is helpful, but did misinform us a bit in the beginning. The staff is friendly overall. They do offer transportation and my uncle utilized that recently for an appointment and said it went great. They have a nice pool, physical therapy room that they can also use for exercise, and a theatre. My uncle is comfortable here overall and has a lot of privacy. They do have a welcoming committee that sat with him at dinner, which he enjoyed. I'm just not sure that I would recommend it to others considering all of the changes and them falling behind on things and being short staffed.

We really loved this place when my parent moved in. There had been consistency in directors, the cost was aligned with other facilities in the area, and the staff seemed to genuinely care. Through covid, services began to fray. Food was inconsistent, and we would find that additional services that we were paying for would be skipped here and there. Around the facility, little things were being missed too, like the bistro not being stocked with fresh coffee or water, umbrellas missing from a messy interior patio, or the theater wasn't working for weeks. Fast forward to mid-2022, and almost all of the directors have turned over in the past 6-8 months. Residents are stressed by the lack of communication or continuity. Then a letter for a 10% increase in rents, and charges for 'amenities' that were previously included by the facility. Mariposa claims that it is to bring the facility in line with others in the area, but it actually puts them above many others.

I recognize that they are struggling getting and retaining staff, like every company. But they don't listen when you tell them that things that aren't getting done. Keep in mind that the things they're telling you on the tour are not the full, honest picture. Had they been more honest, they would be getting higher ratings for being honest about what hey can cannot do. We were told all sorts of wonderful things would happen for my mother. She would be so engaged, and they would check on her often. I am there visiting frequently, and that is all a bill of sale. They day-to-day staff are very friendly when you're there, but responsiveness is lacking, and I feel that' s a problem originating with management. We had a billing issue, and it took them seven weeks to get back to me after I sent 15 emails. The care services are poor, and I even cancelled some aspects of care because they were not providing them after multiple times addressing it with them. While the food is okay, it used to be very different, with salad bars and a much different and better approach. There are plenty of activities - that's one of their strengths. They do as much as they can keeping in mind Covid challenges. It's very expensive, and the value just isn't there. Had I known what I now know about Westmont, I would not have moved my mother there.