Westmont Living

The experience for my dad is going okay. He gets his exercise, I have joined too. The staff do a fine job keeping the community clean. I know all the staff by name and I feel they are on top of things. They are all nice and respectful. The food is okay for us. My only concern is the trash, he gets weekly cleaning but his trash should be taken out daily.

My mother is doing great here at this community, they are caring for her very well. She made the transition to the community very easy. It is a nice community, they do a pretty good job with keeping everything nice and clean. My mother's room is well-kept. The staff is wonderful, they have been very helpful and friendly. She is trying out some new activities. The meals are nice, she is pretty pleased with the food. I'am confident about the type of care she is receiving.

I really liked this facility. The common areas are very nice and it offers an indoor pool, fitness room and a small store. Interaction between employees and residences is very good. The location is close to Grand Ave (lots of activities to attend). They have a nice secure parking garage with ample parking for visitors. Prices are reasonable.

Our biggest concern is the way the food is served. The dining room setup is not done very well. They can have to wait up to an hour after ordering for the food to arrive. I think the cleanliness is fine. I have been pretty impressed with most of the staff. There are some little things that could be better, the laundry isn't always brought back promptly. The transportation to and from doctors appointments are a little limited, with only certain, days and times, or distances. That wasn't very clear.

Things have gone well overall at Westmont Living of Brentwood! It's a nice looking place, and always very clean. The staff are very personable, and they really seem to get to know each of the residents as an individual. They have a lot to provide for the people who live here, and they even do a good job with the food!

My experience with Pinole Senior Village has been great. I like it a lot. It's very affordable. They are well organized. They seem to have lots of experience in the field. Staff is really caring, and friendly, always ready to help. The facility is really cleanly. And one thing I really like is things don't get lost.

15 minutes from home. Not the most scenic site but the facility looked very nice. The shared bedrooms here were superior to both Cypress and The Commons. Square shaped layout similar to The Commons. One thing to note, much like when my mom was at Westmont of Morgan Hill, the reviews tend to indicate high turnover from the directors down and minimally trained staff. May look great but this is a problem.

very nice but too high rise and ugly views from windows

There are a lot of activities. The residents are very friendly. I’m perfectly happy here. Sometimes the food is very good, sometimes it’s fair, sometimes it’s poor. It varies. I haven’t had any issues with the laundry.

I toured this location when I was looking into senior living options. I had a meal here, and a brief tour. From what I saw everything looked very nice, and the food was good. However, this place was just too expensive for me to really consider it as an option.

Visited 11/15. Nice facility, newly painted and carpeted. Food good. Flexible eating times. Shuttle allows for some flexibility. Courtyard being re-done. Apts. adequate. Nice library.

This was three meals a day, no exceptions. They did offer full kitchens which my mom liked but she didn't want three meals a day and I think they were more expensive.

The food was superb but it's a lot more money the Westmont in Brentwood. My mother didn't like it which surprised me because it was very upper class. It really surprised me that she didn't like it because they have all the bells and whistles for a much higher price. The rooms were smaller though.

My mother's only been a month and a half. They have an extremely friendly staff - that's their best point. The care is excellent. If anything, my mother finds it intrusive because people are knocking on her door all the time and coming in especially the first month while they're getting to know what her needs are. She's a very private person but she's accommodated her self to it. They come in to giver her meds and to check to see if she wants to come down to lunch. In other words, they're being proactive about integrating her into the society there which is great. They do have activities but I think they could have more. I don' think that's their strong suit but their staff is superb. The food is very institutional which is a shame. It's an excellent deal, financially, and the apartments are large and varied - many different configurations.

It was a nice place. They have a good restaurant and other activities there for everybody. The staff seemed nice.

Did meet with Director and it was a pleasure visiting that facility. The Staff was attentive,we did have lunch there and the food was wonderful.

I liked the Garden one because it has a studio instead of shared living. It has all inclusive personal care.

The RN I wasn't impressed with; however, I was pleased with the staff that took care of my loved one. I don't feel the room was clean enough for my loved one. There was never toilet paper for my loved one. I would bring this into the community for my loved one., and it was placed on a top shelf for them. It didn't seem the care staff was assisting my loved one with daily living activities.

At the beginning, when I was still "looking" for a place, I always received responses to my emails or voicemail messages I left. Now that I have placed my father in this facility, I can't seem to get any responses to my emails or voicemails that I have left. It is regarding billing and [Removed], the office manager doesn't return my calls. I have even sent emails to Shelly, the person I had signed up with, even though this I not her area and have not received a response. The bill was due on July 1st and there is a 5 day grace period then you pay a late fee. Today is day 5. I started leaving messages on June 19th or 20th. I spoke to the nurse that does the assessment for the assistance needed on Sat., July 1st. She said she would have [Removed] get back to me. Still no response! I am not happy with this lack of response to my questions about their charges which are much higher than what I was told I would be paying.

Westmont of Brentwood is a good place at both the assisted living and the memory care facilities. The food is good on the assisted living side, but has a lot to be desired at memory care. My mother has been living there for three years. The caregivers are amazing. The one important issue I am having with them is their executive staff has gone thru four directors, three office managers/accountants, and three directors of community services (the administrative nurse). Westmont has owed my mother money for months, but wont pay while they demand payment for services in advance each month. The monthly invoices are incorrect as if they dont charge enough already. Its a great place to stay but be aware of financial inconsistencies.