Westmont Living

Overall it is pretty good. They have communication problems in regards with the residents and the resident's families. It would be nice to see more ability to communicate with the staff and dining for my loved one, as they say there is a lack of fresh fruits and vegetables. They've been short staffed the entire time my loved one has been here.

The staff members for the most part are very friendly, and the only real care services our loved one needs is the house keeping and meal service. Westmont Village is also the only community that has a full kitchen which is exactly what our loved one had requested. From our understanding she enjoys the meals. The activities are still limited and not full opened. The pool is not opened yet, but they do offer great physical therapy. When the activities are fully opened they still limit the number of residents that can participate.

This residence didn't fulfill my needs. The Director of Sales was a very pleasant and helpful tour guide though and I appreciate her time.

It seems to be very well managed. They have many opportunities for the people living there to participate in activities as well as they can during the pandemic, and they're opening up more and more. I wish that there was more green space for the people that live there to be outdoors. There's a lot of concrete and not many plants, as the community is located downtown in the heart of the city. I also feel it's very safe and secure. There's a locked gate at the entrance, and no one can drive in without permission from inside. It's so convenient that they have their own doctor on staff so I don't have to take my loved one anywhere for labs. They always have a nurse on staff as well. The caregivers have been very attentive when our loved one has needed extra support over time, and they just seem very caring.

My mom has been at Westmont for almost 3 years and she loves it! She is in memory care and the staff all love her and she thinks they are her family! When we do have an issue, we call and it is taken care of in a timely manner, most of the time!! My family and I are happy with the care of our mom!!

The assisted living part would be about a four out of five. We did have to call them a few times to make sure the things that they promised were getting done. This community is very clean, and compared to the other communities the value is about right in the middle, and the rooms are adequate in size.

I would tell my friends that it is a good community. The activities had happy hours on Friday with music, balloon toss, art and crafts, and bingo. The nurses and aides were ok, They seemed overwhelmed to me. I feel they were overworked.

good information. Answered all of our questions. very helpful

Computers were down so [name removed] called, answered my questions and sent me some videos so I could see the unit and the property. Mom and Dad could stay together, but if needed later memory care is next door. Kitchenette in room seems adequate. Nursing would still have to approve mom in assisted living are with Dad, but since she can't wander should be fine. Covid test and quarantine but can be together.

On site Care Agency to assist residents with any care needs. Studio Suite $3,054 1 Bdrm/1Ba $3,534

Absolutely loved this community! We sampled the food which was delicious. We toured the facility and saw happy residents and caring staff. The only drawback for us is that there aren't any Spanish speaking residents.

It was a good tour. Once I am ready- I think I will go here - It is everything I like.

[Name removed], Community Relations Director, is spunky and interacted with every resident! Facility includes memory care.

We (my sister for whom we were seeking a new living situation, myself and my husband) were very pleased with our initial experience with The Oaks at Nipomo dealing with the sales director ([Name removed]). We had agreed to certain concessions and expected that they would be honored. However, [Name removed] went on vacation, and someone from corporate, [Name removed], came on the scene. She was rude, pushy, a lousy communicator, and would not honor the concession agreed upon with the sales director. As a result of our dealings with [Name removed], we were ready to go Merrill Gardens in Santa Maria instead of The Oaks. We ultimately did move my sister into The Oaks and have, fortunately, not had to deal with [Name removed] again! All of the other Oaks staff we have encounter have been very nice, caring and helpful. One thing that could be improved is to ensure the material provided to prospective residents clearly explains the services available. For example, nothing in the material provided indicated that transportation for residents is free within a 12 miles radius for medical appointments, or that transportation is only provided on Tuesdays and Thursdays. There are some other areas in the which material could provide more detail. Perhaps The Oaks staff should incorporate into the material answers to questions they are frequently asked by residents. My sister loves the food at The Oaks and has gained weight since moving there, which is good as she needed to gain quite a bit of weight. The menu is varied, tasty and, for the most part, healthy. I would like to note, however, that the monthly rent is a quite a bit more than Merrill Gardens and some other senior living communities in the area. This may be the reason The Oaks has so many vacant units.

We felt we belonged to this "community" on our first visit. Very friendly, nice mix of people - singles and couples, too. Staff is very caring and helpful.

Had a wood floors, new, had fountain.

Nice facility. Liked the location. Accommodations were a little dated, but renovations were being made. Nice courtyard area.

the facility is very large and hotel like. Doubtful they have enough staff. It does look nice and has many activity rooms. Just not well suited for High assisted living.

[Removed] gave us a very good informative and friendly tour. We could also live at Westmont Town Court.

My husband is doing well in the Memory Care and the community is fine. They have activities for the residents. I join with him so he can try it out. The food is really good and I usually have dinner with him. They charge me $12 for a full course meal. That is a salad, the main course, and a dessert. I am also pleased with the caregivers in the Memory Care. They are very caring and positive.