Westmont Living

The dietary staff is wonderful as are the RA's. The facility itself is clean as a whistle. They treat my loved one with respect.

My loved one unfortunately passed away after a few months. We initially chose Westmont of Riverside over the other facilities that we looked at because of the value for the money as well as the nice sized rooms . The staff and residents were all very friendly.

I love the friendliness and accessibility of staff by text message. That's great. My experience has been generally positive, with an emphasis on excellent communication.

I like that it is a small community so it's easy for residents to bond. Staff is kind. I also like the location. The things I like least is that they don't have a rolling warmer so food arrives to the table like warm or cold. Even my kids lunch program had a rolling warmer to ensure food could be consumed at the right temperature. Also there are times when the actual meal doesn't quite match the menu description Like other care and service facilities, they go thru phases of high staff turnover. That is tough in this environment. I think they could benefit from evening security or do better at screening residents who should be in memory care but are in independent or assisted living.

In August, we will have been in residence at Westmont for nine years. The Facility Director, was first to greet us, and he made us feel very welcome. We were initially attracted by the beauty of the facility and its location in Morgan Hill Since then, we have become even more fond of the facility, and we have learned to love the gifted staff that serves us. Our apartment is beautiful and spacious. And the high ceilings make it feel more spacious than it really is. We are glad we came to Westmont’ Living, and we would do it again.

I believe they are honestly concerned about my mom. It's not a big facility & not a lot of residents in each wing. I am kept up to date if I can't get there for a couple days. The residents wait in the living room until the doors open up for activities in the "town square". The food is good but sometimes come out cold. I have asked for the aids to warm up my mom's food in microwave before giving it to her & that pretty much takes care of it. Over all I really appreciate the aids & med-techs.

All in all, we are pretty happy with my loved one's placement. Her caregivers are wonderful, warm, and friendly. However, my loved one really doesn't like the food. It's high carb, not a lot of fresh fruits and veggies. She's diabetic and there are many things she just doesn't get served and not a lot of healthy substitutions are available-so when family members visit we bring fresh fruits and veggies she can eat.

I would say do your homework and we picked Westmont for it's proximity to us.

Generally it's a nice place for my mom. The food could be better, it's not the best. The staff are generally nice, but sometimes they can be short and have a little attitude. I understand it though, it can't be easy working in that environment. There are plenty of activities, but not a ton of participation by the residents. Not sure if it's mobility issues or just not interested, but my mom is definitely engaged. I think of all the places we saw this place felt the most homey and we liked that it was smaller and had a good diverse community. I would recommend this place to others. Moving in was simple, although there was a lot of paperwork. There was a miscommunication about what room was available for her, which was very unfortunate but she got over that disappointment. She is happy there the majority of the time, which I would say is a win.

What our family likes the most about the community is that (after a short period of adjustment) mom is happy there. The people are all nice and they take good care of her. It's nice to see mom happy and well taken care of. You folks were very helpful.

I've talked to several people about the quality of the food at the memory care residence. It's always warm to cold & I'm constantly asking for it to be warmed up. I know that a lot of the residents don't care if the meal is seasoned, but my mom is always complaining. I know the aids/girls serving have nothing to do with this, but they get the brunt of complaints & harassment from the residents. Speaking of the girls, the new admin has made a lot of changes & drove many of the help away. They were good workers & wonderful to the residents. Its hard for my mom cuz just when she felt comfortable with a couple of the girls, they quit & mom has to get to know different girls. I wish the new administration would make it worth the aids time & show them more appreciation for what they do. The ones still around are all wonderful. I love the nurses. They've had to pull a lot of weight due to the head nurse being out on medical leave. They've been doing a great job. Also, the activities director Lucia is soooo good with my mom & other residents. She will always go a little extra to make sure my mom comes out & doesn't just sit in her room. Overall, things are good. Mom has even made a friend or two. I've enjoyed talking & making "friends" with many of the residents. I do like Westmont & hope the new admin can get things worked out & everyone can feel good about working there again. (:

Almost every single staff member that we've met at Westmont of Morgan Hill has been exceptional -- friendly, helpful, welcoming every single time we visit; and my loved one feels they, as well as other residents, have become her friends. Both managers have been very good and maintain good communication with the family. As far as the cleaning crew and other staff, they are all very friendly and good at their jobs. Also, the meals all have been very good quality and, for the most part, the food has been delicious. We would highly recommend this facility to others.

When we moved my mom into Westmont of Fresno, they were going through a sudden staff change. Some items that they had been working on, such as medication care and laundry, ceased to exist. Although the staff tried to be helpful, it was very stressful trying to figure out who to talk to and who was in charge. Finally, two months in, things have settled. The housekeeping and the facilities are great, but laundry care was hit or miss. My mom has chosen to do her own laundry because, with dementia, any break in routine can lead to an anxiety spiral. The staff has been very patient with my mom during these episodes. Moving into her room was easy and seamless. They gave us the name of a moving company familiar with the facility, which helped. Communication with the family is getting better, but due to staffing issues, it was initially spotty. There was also a problem between the facility and mom's long-term care provider. I had to go into the office because they had not responded to the LTC provider's health questions and her claim was closed. We got that straightened out and it is now in process. I also have contact information for management and nursing if there are any more issues. My mom loves the food and has enjoyed every meal. We've eaten with her a few times and it's always delicious. I would recommend Westmont of Fresno overall. I believe some things, such as communication, can be more streamlined, but overall it has been a wonderful place for our mom.

Of course, like every place, everything at Westmont Village is not 100%. However, all in all, I still feel like this place is very good and worth what they charge. They have very good programs and a variety of activities. The grounds are beautiful and park-like and the rooms all have a beautiful view. The Desk personnel are very nice and very helpful when I call for information or to check if my packages arrived and are ready for pick up. If the packages are heavy they will have someone deliver them to my room. The Nurses are terrific. I had an emergency situation and called the clinic and then 911. I wasn't on the phone for even 5 minutes before a nurse was at my door. She stayed with me until I left for the hospital. The maintenance Department is great. They are always pleasant and do a good job and always ask if there is anything else you need. The food is good quality. The variety of food is good and the food is very tasty. Most of the servers are very good, but there are a few that need to get some extra training. Housekeeping is my only problem right now, if that gets solved I won't have any complaints or concerns. I am very unhappy with housekeeping, they leave a lot to be desired by cutting corners. For example, my shower has only been cleaned once in the last eight weeks. But I will say that, for the most part, most of the staff are willing to help whether it's their job description or not. I would recommend Westmont Village to others.

Overall, the staff at Westmont Town Court are kind and friendly. The food is tasty and there is a nice variety. Communication with the family from the staff is pretty good. I think our move in was unusual. Many of the family got Covid and then my loved one (the resident) got Covid. That meant no visiting to help with adjusting to it all or getting questions on details answered right away. My loved one was evaluated at one level but really needed more care. Getting it right was pretty bumpy. Then two of the main staff people left. The Director got Covid (not in that order), so we know there was a lot of scrambling. I read the handbook and went on the tour. So much information! The hardest thing was getting medications straightened out. And getting an itemized statement of all services rendered for each month, which I'm still working on. My loved one has been difficult at times. I feel that the needs of my loved one were met, even if it wasn't what was in question by my loved one. My loved one is safe and clean and my loved one's room is clean.

The Westmont of Morgan Hill community looks and feels like a nice quality resort...I know I like that about them and I am sure my loved one does as well. I have checked out many places for my Mom and Westmont is super...I am there at least every other day so I know what goes on...I believe they work hard to keep it all consistent.

What we like most about the Westmont of La Mesa is the friendliness of the staff, and the cleanliness of the community. It is a beautiful community. We would recommend this community to other families based on the experience we have had so far.

The activities in [removed] are very good now that a replacement has been hired. The dining in the Assisted Living area is very good, but the [removed] dining is not as good. I believe that Westmont is short of staff, but the people they do have are very good and show care and incentive.

In our experience at Westmont of Fresno, the staff is lovely, attentive, and very accommodating. They do a really good job with whom they have to interact.

Westmont is a most friendly community of seniors. The staff is courteous, helpful and very happy to serve the residents. The overall facility is beautiful, clean and inviting. Every day brings an array of purposeful and fun activities.