WellQuest Living

Everything is going well and we have had no complaints. It has been a good experience and so far they are taking very good care of my loved one.

We moved my parents to Pasadena Highlands seven years ago when a health crisis made it necessary for them to leave their house. As my mom said, "If you can't live in your own home, Highlands is a great place to be." Highlands personnel cared for them in assisted living until my mom passed in 2019, then helped us know when it was time, more recently for my dad to move to Memory Care. He did great there and when it was time for him to go, they brought in hospice and made sure his passing was a peaceful one and that we were kept informed throughout. The caregivers are kind and caring and I highly recommend.

Mom moved in to the Oakmont in San Rafael less than a few months ago. The Traditions memory care team at Oakmont and other team members already feel like family members for Mom and me. This has been a tough transition for both of us and the team has really been so compassionate and supportive. I live close by and I'm able to drop by every day to visit and join in activities like daily morning stretches, brain games, garden picnics, and Thursday live music (so great!) Everyone from the receptionists, the management team, the med techs, the care givers, and the activities team truly care about what they are doing and give 150%. My family is so grateful for the loving care that the the Oakmont team provides for my Mom. And, I appreciate the emotional support and responsiveness whenever I have any questions or concerns. When faced with challenges, they are quick to find solutions. We feel lucky we found Oakmont.

From the moment I drove up to take a tour of Carmel Village it stood out as just a beautiful setting for a active community. I wish all assisted-living communities could look this good. And the staff above and beyond helpful with answering my questions.

Oakmont of San Rafael is a brand new facility. That was one of the attractions we had because we actually got to walk around and pick out the room we wanted. The caregivers really get to know the residents on the memory care side. They know the flow of what each of the residents like and do not like to do. They keep in great contact with the family, if I do not get an update in person then they email once a week to give progress reports and have been very responsive. The food is excellent, it is like eating at a restaurant and the meals are chef prepared. Residents get to choose off of a menu as well. The activities are wonderful, every time I go to visit mom she kicks me out because she has plans to go do something. I would absolutely recommend Oakmont to other families.

The community is very clean and the staff members are super friendly. They greet all the visitors when they come and they always say hi to us when we are out and about. The dining service is really good but sometimes the meals are a little hit or miss.

We've had a very good experience. I've already recommended them to another family member of mine. They're very friendly and very open. They're wonderful at meeting my loved one's needs. The facility is huge, and very clean. I've been very impressed.

We chose WellQuest because they were recommended to us. It was a new facility when we toured and we were impressed with it. They just got a new activities director and the activities are really starting to ramp up. My mom was in memory care and the food was not great, now she is in assisted living and the food is much better quality. The only thing that sucks is getting here, traffic can be bad during certain times of the day. Visiting hours right now are 7-7 and you have to take a covid test that is $10 before you can go in. Overall I would definitely recommend them to others looking.

We chose Carmel Village because I like the ambiance of the grounds, they are very pretty and well kept. I also really liked [name removed] the sales director, he did a great job at showing us around and giving us all the information we needed. Out of all the facilities that we looked at, this was the best by far. It is also a pet friendly facility which is perfect for us since we have a little dog. I would definitely recommend them to others looking.

Pasadena Highlands is a wonderful senior community! Staff is friendly, professional, clean & great with seniors. Highly recommended. Definitely tour this community!

Everything needed under one roof. Safe and secure

Friendly people. Staff is conscientious. Activities are great.

Great Staff. Great Food. Great location near everything.

This was a good community it was just too far in location and I wanted my loved one closer to where I live.

Our family had an in person tour and the experience was fine but we ended up choosing another facility because they were able to accommodating all of our loved ones specific medical needs.

We chose Pasadena Highlands because we really liked everything that we saw on the tour. The staff members here are so friendly and helpful, I would give them above a 5 if I could. I would highly recommend this facility. If you are considering moving your loved one, do not wait too long like I did.

I liked this community and they were great there was just another that my loved one liked more. The tour guide was lovely and was good.

Sunrise of Fresno was a very close second for us during our search. It had such a nice, homey-feeling when you walk in and the facility itself is beautiful. The tour was wonderful and they covered all of the bases.

Staff is friendly, professional, very accommodating. Always available to assist you. Promptly take care of any issues. Building is very well maintained. Have daily activities for the residents. I highly recommend this facility.

It's a brand new place that opened up in May. They've provide a lot of support and activities for our loved one. The food is wonderful, and the nutrition is so much better than when she was living by herself. We've used their onsite medical concierge, which has been working out very well. They're very accommodating about whatever it is you're needing to do. Like everything, it depends on the individual personnel, but I've been very impressed with them. They call me back and have been very responsive. They call me if there's anything they need to discuss. Especially with our loved one in memory care, we appreciate that they have an app called LifeLoop where you can see what activities your loved one is participating in and see photos of them. Their memory care unit is still pretty small at about 7-8 people (with room for about 20-25), and they're finding all sorts of ways to keep them involved. They've had them teach their memory care group how to do something - singing, Farkle, etc. It's been a really good experience so far.