WellQuest Living

Everything is as expected except fot the dining experience. Staff is friendly & inviting. The meals are like high school cafeteria. Not much professionality in dining experiance. Feels a bit unclean. Washing seats with the same towel as washing table. Serving cookies & bread (no plate) on the table...I would expect a bit more professionalism & cleanliness. Nutrition comes to question? Have you tried the salad? Or the quesadilla? Not very remarkable! Otherwise, mom is pretty happy! Must work on food to keep her in this property!

They were okay. I looked at them but they never followed up or anything so they became excluded because the never followed up with me.

very large, new, most expensive I toured. Memory care seemed a way to keep residents and not a real program or trained staff. The salesperson broke patient privacy a number of times and that concerned me. Probably second choice of the ones I saw but we couldn't have afforded it.

Very tall building. Memory care unit on ground floor. Rooms opened onto side patio area, surrounded by tall wall.

OK not great dated. Poor house keeping

Nice, older facility. Many on staff are nice and caring, but policy keeps them from providing all the support that resident may need. Fine place for fully functioning residents. Not great for folks needing more help. Not too helpful when residents are in transition. Did not respond well to family involvement, even though they said they wanted involvement. Words and actions did not match. I found we were overcharged for things (different than contract and written materials) and they were unwilling to correct $$ problems when they were pointed out.

this a inderpedent first

Not confirmed. Price high for one bedroom. Unit very small. No diswasher. Limited kitchen space and cabinets.Can not grill on patio.

Really liked the place and the offerings. Only draw back is they do not have 2 bedroom units.

Speaking from the assisted living side (not memory care) - staff generally helpful and friendly. Since COVID-19 hit, kitchen and dining room shut down, resident interactions discouraged and and family visits prohibited. Residents encouraged to remain in their room as much as possible. On the positive side, pandemic not a big impact to health at CV. Prepackaged meals delivered to residents rooms based upon resident menu selection, but meal quality taken a nosedive since 3rd qtr 2019. Many meat and poultry servings are comparable to jerky smothered in sauce or gravy. Vegetables on the warm but rare side of uncooked. Portions now smaller because residents not eating as much. Rates increased in excess of inflation in less than a years occupancy.

I had recently taken a tour of this community for my mother and I have to say that I was not very impressed with my experience. The hallways where very dark as well as the carpet and it was just a depressing atmosphere. They also could use some more green and flowers in the courtyard are. I will say that the rooms they had where very large and I loved the balconies they had attached to the bedrooms. It was just to dim of a place for my mother to go to .

They say their food is fresh and from local sources as if you will be getting fresh produce. That is not the case. They serve the worst iceberg lettuce and canned vegetables. They don't have healthy food. It's Gordon food service type food and no accommodations for special diets like low sodium or diabetic menu. I hope they allow us to recoup the money spent for meals we did not eat. We bought the package deal. Their common area bathroom has been remodeled and is not Ada compliant. The door is too heavy there is no push button. The toilet seats are way too low. The apartments are very tiny.

Overall experience is a 2.5. Caretakers need more training although they tried. Always felt short staffed. Physical arrangement of rooms left my husband isolated in his room, didn't check on him more than once or twice a day. I was often the person who changed him and his bedding. Administrative staff very business like. Food was ok. Not much variety, did not post menus but caretakers tried to keep him happy. Activities improved over time but again, somewhat limited. Not much variety. . Okay price for service. I Ended up not too happy and his needs required a move to [community removed] which was phenomenal!!

We moved our family members out after 3 months because their needs were not being met. Our original sales person was fabulous until the day we moved them in. On the positive side, place was clean, pleasant dining room with good food and [name removed] at the front desk is probably the best employee with good communication and follow through. But overall. We felt our family members slipped through the cracks. For example. We paid for laundry service, but if our family forgot to put it out by the door, it wasn't done. Staff was aware of the memory issues, but didn't remind them so dirty laundry accumulated in the closet.

Memory care was dated. Air conditioning unit was an issue as my Dad didn't know how to use. The room was hot and stuffy in the afternoon. Staff was good, dealing with difficult combative behavior from my Dad. The entire experience was heartbreaking and the management was not as sympathetic. Hospice team was most helpful.

I moved out recently. I wasn't that happy There. There was too many people I'm not used to that. Also, the dining room service was terrible. They don't have enough waiters. The food is cold when they bring it to you you have to ask for every little thing, the butter, the ketchup, the mustard, the whatever you need, you have to ask for it instead of them having some on the table, I don't know I just wasn't happy there. Everyone complains about the dining room service. It's slow it it takes at least 30 minutes for them to take your order. They got new electronic devices to take your order and a lot of them don't know how to work them so they put your order in and it takes another maybe 35 minutes for them to serve your meal and then you have to Wait to order your dessert because they won't take it in the beginning so Ito together you're there at least two hours for a meal three times a day if you want to sit at a table that's large but there's already a few people there they get mad they don't want you to sit there, but there's plenty of room they leave all of the silverware that people have sat there on the table for other people to use a Set up the place setting with the same silverware as somebody else had sat there.

I would say "all that shines is not gold. Look everywhere else before you commit to this place". My experience here was awful.

I toured Sterling Place and I did not like it. The facility was not nearly as clean as others that we visited. It was also very loud and there was not a lot of privacy for the residents.

They are in need of a lot of improvement. There are significant staffing issues causing facility, food, and cleanliness issues. In need of a significant management overhaul. Cooks sometimes do not come to work so tenants do not receive planned meals on schedule. Recently learned of bed bug issues from separately paid care givers, the facility never notified us, despite us being the legal care & estate managers for our mother.

They provided meals but the meals were horrible. The service was bad. The room sizes were good. The care agencies that they worked with that you could contract with to help residents with care was not good. It was not a good experience for us.