WellQuest Living

My friend had his siblings tour this community and they liked it better because it was larger. The care he gets is suitable and the community is kept clean. However it seems like he is the youngest resident there. They have activities planned out for those who wish to participate. My friend says the meals are the routinely the same with not much choices. He is suppose to eat heart healthy meal items.

Very Friendly and affordable independent living.

This tour was one of my loved ones and my favorite out of all the different facilities we had looked at. They have a bright entrance and lots of great amenities available around the building for the residents. I just did not care for how the bedrooms where set up in the memory care and that my mom would have no divider in a shared room.

I have really been pleased on how well the administration has been taking my complaints and suggestions in consideration. They have been very active on making sure that those changes get made and that I am satisfied in my new living environment. I really enjoy my bedroom it is a great fit for myself although I do wish my bathroom was bigger. The food also needs some improvements on the amount of fiber they put in there meals.

This community has some adjustments that are needed. They have others that are on motorized vechiles and making it hard on others. The music that is played is not acceptable and needs to be adjusted. The staff is not professional. The care is not what is seems to be. I will be considering another community for my mom.

It's s nice place

Very nice place.

My tour of this facility went very well. I really enjoyed this community. Everything looked great, the rooms were very nice and clean. The staff was very kind and answered all my questions. There are nice activities offered. The residents were very welcoming. It was a very pleasant tour.

We looked here, and we thought he really liked the place. It was nice, and the people were friendly. The way the assessment was done though didn't really work well for us. My loved one was agitated, and they suggested memory care would be the best option, and we didn't think this was going to be the best fit.

I think that their staff could better coordinate the care. They are friendly and helpful, but could use better coordination. I think they need to have more activities, or their existing activities need to be ratcheted up. They need to improve the level of their activities. Make them more sophisticated. They need to improve the assisted living dining area. It is very depressing.

This facility is aesthetically very pleasing. I am very happy with mom being here.

The only concern is that when they were Heatherwood, the food was really good, Now that they have changed partners and catering companies, I get lots of complaints about food, sometimes it's not even the same thing as what's on the menu. The maintenance guys come really quickly. One other concern is that one of the cleaning lady doesn't come on the right days, and she says she'll come the next day and she doesn't come. She likes the activities. The transportation is really beneficial. Overall she is happy with where she is at. The social worker, JoAnne is excellent, too.

This wasn't our first choice, our first choice had no room. This is working out okay though. The staff has been very nice. They seem to keep the people that want to be busy, doing stuff and being busy. It's clean, and the staff is friendly. They are a pretty nice place. They seem to put out good food. I am not a huge fan of the way the dining is set up though. There are only two meals included, you have to pay extra if you want to eat three times a day, and they don't have a salad bar. Other than that it's working out okay.

Carmel Village was a miracle for mom and dad after their house flooded. They got an apartment and moved in one day with a level 1 care. I had a couple of disappointments when MOM'S medications were messed up (not the right dosages, not given with food as directed etc.). The caregivers except for one want to just check boxes, escort to meals and dump them. I asked several times to escort to activities, but they don't. I asked that dad would be taken to sit in the sun which he loves, but that doesn't happen. I wish they cared more as the title suggests. An epidemic that lasted 10 days where everything was shut down and folks weren't allowed outside their rooms caused my parents to be further depressed. My dad started sleeping all hours of the day, and my mom was lonely and depressed. I still appreciate that they're in a safe place in case of an emergency but for the monthly price that's paid, a higher level of care would be expected. Also, the food can use some enhancements.

Them not following through thru on things that they told us they would do, played a big roe in my score. I feel we need to give them longer for everyone to adjust but I would recommend.

The activities staff is outstanding. Many activities and holiday celebrations are provided. Staff is friendly and courteous. Improvement needed in consistency of weekly housekeeping service perhaps due to staff turnover. Family needs to "check on" services regularly for our loved one.

The placement service was helpful at the start of my search. I chose this community because it felt smaller, clean, and welcoming. The staff is generally kind, and there are plenty of activities. Overall, it is a good facility, though at times I feel like I have to closely oversee both my family member’s care and the facility itself. Moving from out of state came with challenges, and some assistance I was told would be available turned out to be misleading. Communication has been inconsistent, especially around medical coverage, orientation for family members, outside services, evaluations, and billing. Several issues could have been avoided with clearer information and follow-through. Despite the frustrations, we have stayed because no facility is without issues. I now understand how things operate here and feel comfortable advocating when needed. My family member requires strong advocacy, and I take that responsibility seriously.

Overall experience: the caregivers work hard to care for patients, but it's sometimes hard to communicate. Example: 2 caregivers prepared my wife to be fed her lunch. Wife complained about pain in shoulder and a meds distributor was called for. Wife has Parkinson’s. An assessment revealed no clear action to be taken. Then they left without saying anything. After waiting l was told the caregivers were serving lunch. Bringing in resources to deal with physical therapy, nurse assessments, and some activities rates 5.

Lots of turnover, which seems pervasive in the elder care community.

I would advise families to read the contract carefully. The Lodge uses language that attempts to make the family or POA liable for costs if the resident's resources are inadequate. I would also consider how active my loved one is, the Lodge does not have much space to move around in and the activities really lacked imagination when my loved one was there. Finally, the food was terrible. I would consider my loved ones behavior issues. Explore their protocol for handling outbursts and defiance. These are common dementia behaviors and my experience was this facility wasn't very prepared for them.