WellQuest Living

I didn't care for the secure area for the memory care residents.

I was put off by how they run the facility. Rather than focusing on the patients, they were more concerned with running all over the place. It looked like they had spent an incredible amount of money on the facility, but the patients were left alone just staring off and not paid attention to. We wanted actively engaged care for our loved one, not just a flashy facility.

The tour guide seemed a little over the top and it felt too pushy to me.

Sterling Place is an older facility. There has been some changes in management recently and they have had issues with maintenance and housekeeping and stuff like that. The residents have gotten a group together to bring some of these issues to upper management. She said the food is pretty good. We are hoping to see some improvements soon.

We can't seem to get our loved one's rent processed correctly. They're overcharging, and we can't seem to get the money back. They're holding it in some type of escrow account instead o applying it to her rent, which is very frustrating. Other than that, it's a very nice community with a good atmosphere. The building is spacious. They have great activities. And the staff is very nice.

One of our family members signed the contract for our loved one to move into the Ashford, but unfortunately they had passed away. With the contract the communities increases the price significantly when the lease is renewed. However, they never gave us a call to speak with us about the increase or to speak with us regarding our loved ones increase and long term care. To us it felt like they were just all about money and nickle and dime everything. We had pulled our loved one out and moved them to another facility, and when another family was there moving out our loved ones belongings the staff members were bad mouthing that other facility.

We toured The Sterling [date removed]with the Community Sales Leader [name removed], who was very helpful and honest. The Sterling is not a place we'd be interested in living at this time in our lives. It has too many amenities included in the monthly fee. Amenities we do not need.

They feed the residence well. Communication is ok but there have been issues getting things fixed in a timely manner. The staff is friendly but I would not recommend this community based on my experience.

Sterling Place community is very clean, and the food taste really good but there is just a really small selection to choose from. Since the pandemic instead of going to the cafeteria to eat, they are deliver the food to our rooms. They do have bingo and card games to participate in.

The friendliness of the staff members was not authentic, the value was fine for what you paid for. The only issue we had was that they did not report to us when our loved ones care level changed. They had a care team on sight and even the communication between the community and the care team was lacking. Prior to COVID it looked like the activities were nice, however it seemed like a lot of the activities were geared towards woman, where the men would be sitting our standing outside of the building not participating.

I like the facility. I like the staff. I like the costs. I do not like the total lockdown aspect of memory care making my access difficult. I do not like the long hallway that dad must travel for his meals. I do not like that he has no access to the out of doors.

I am happy with this community. I feel that they can use some improvements in the cleaning area. I have concerns on his personal care at times. I am happy that he does like the meals that are server. They offer him alot of nice activiites. I would suggested that other families tour this community for the care of a loved one.

The common areas were nice enough. Liked that residents would get three meals a day. Like the laundry arrangements. Was not impressed with the actual apartment. Looked like they are in dyer need of remodel/upgrade. The one bedroom appeared very small.

My brother has had issues getting his calls answered quick and at times his calls goes to voicemail. I went away for a week and saw that his room was not clean. They left his soiled linen and it wreaked like urine. When I was there often it was maintained. The staff are friendly enough. He says the meals are okay but is having a difficult time with the meal time for dinner. They serve breakfast at 9 am to 11 am, lunch at 11 am to 1 pm and dinner at 3 pm to 5 pm. He likes to eat late. I like that the community is taking car of his medication and he likes to sit outside on a bench on his porch. I would recommend them to those who need it.

There needs to be a lot of improvement in the dinning room area. The service is not acceptable and they always seem to be short staff, by the time my loved one finally receives her food it is cold. The carpet looks like it has not been cleaned in a long time and has an awful smell to it.

They have music and church and many activities for the residents to partake in. The music is too loud and appears to be chosen by the younger staff so too much hip hop and R&B. The main issue is there is no order in the halls etc. The residents with the motorized carts block the halls and run into other people. There needs to be better focus on orderliness.

I toured this community for my father and his needs. I wasn't very impressed with the layout of the community. The community felt very cramped. The rooms they showed me were very tiny. Everybody was very nice and friendly. Overall it wasn't the community for my father and his needs.

So far the place is okay. It is kind of too early to tell, but the staff is nice and the building is clean. There were a few problems in the beginning, but those have been resolved.

We toured this community while looking into care options for a loved one. Sunrise seemed like a nice place in terms of the care they offered, but it just felt too much like a skilled nursing facility, I don't think it was somewhere my loved one would have been comfortable living.

We were looking for a place with 2 bedrooms, which is hard to come by. We visited the Heatherwood and as soon as we entered the property, we noticed that the dining area and the reception desk area were located right by the entrance and there were people with walkers and wheelchairs, etc... so, our first impression was that it seemed somewhat depressing. Therefore, we have not yet made a decision and are still looking.