WellQuest Living

Director is very professional. Would like to set up a tour with Dad.

Very Nice

My mom is adjusting really well to Sterling Place. She is in her 3rd month of residency. The meals and house keeping they provide is very good. The staff is friendly and helpful.

Great promotions; friendly staff; and good food. It is a quiet place that has activities to help with socializing. It is a great place to live, but only need to improve food serving process with numbering system to ensure everyone gets their food in order of received.

This is a very nice community and the staff did an excellent job with my tour, they showed me all around and they were able to answer my questions with no problems but I just thought the atmosphere here was not a good fit for my Uncle and that the community was just too big for what I was looking for him.

This community was nice but after all the add ons the price was going to be out of my friends budget range. The sales person was very nice and professional very informative. The community appeared clean and well maintained.

I thought the staff where very organized throughout our tour of this facility and had a lot of great information to provide us with . They answered any questions we had for them and where very patient with my mother. The property was clean and I liked how spacious the dinning room as well other common areas where. It was just not the right location for us in the end decision but I would recommend it to anyone.

Very Friendly and affordable independent living.

This tour was one of my loved ones and my favorite out of all the different facilities we had looked at. They have a bright entrance and lots of great amenities available around the building for the residents. I just did not care for how the bedrooms where set up in the memory care and that my mom would have no divider in a shared room.

I have really been pleased on how well the administration has been taking my complaints and suggestions in consideration. They have been very active on making sure that those changes get made and that I am satisfied in my new living environment. I really enjoy my bedroom it is a great fit for myself although I do wish my bathroom was bigger. The food also needs some improvements on the amount of fiber they put in there meals.

This community has some adjustments that are needed. They have others that are on motorized vechiles and making it hard on others. The music that is played is not acceptable and needs to be adjusted. The staff is not professional. The care is not what is seems to be. I will be considering another community for my mom.

It's s nice place

Very nice place.

My tour of this facility went very well. I really enjoyed this community. Everything looked great, the rooms were very nice and clean. The staff was very kind and answered all my questions. There are nice activities offered. The residents were very welcoming. It was a very pleasant tour.

I think that their staff could better coordinate the care. They are friendly and helpful, but could use better coordination. I think they need to have more activities, or their existing activities need to be ratcheted up. They need to improve the level of their activities. Make them more sophisticated. They need to improve the assisted living dining area. It is very depressing.

The only concern is that when they were Heatherwood, the food was really good, Now that they have changed partners and catering companies, I get lots of complaints about food, sometimes it's not even the same thing as what's on the menu. The maintenance guys come really quickly. One other concern is that one of the cleaning lady doesn't come on the right days, and she says she'll come the next day and she doesn't come. She likes the activities. The transportation is really beneficial. Overall she is happy with where she is at. The social worker, JoAnne is excellent, too.

This wasn't our first choice, our first choice had no room. This is working out okay though. The staff has been very nice. They seem to keep the people that want to be busy, doing stuff and being busy. It's clean, and the staff is friendly. They are a pretty nice place. They seem to put out good food. I am not a huge fan of the way the dining is set up though. There are only two meals included, you have to pay extra if you want to eat three times a day, and they don't have a salad bar. Other than that it's working out okay.

Carmel Village was a miracle for mom and dad after their house flooded. They got an apartment and moved in one day with a level 1 care. I had a couple of disappointments when MOM'S medications were messed up (not the right dosages, not given with food as directed etc.). The caregivers except for one want to just check boxes, escort to meals and dump them. I asked several times to escort to activities, but they don't. I asked that dad would be taken to sit in the sun which he loves, but that doesn't happen. I wish they cared more as the title suggests. An epidemic that lasted 10 days where everything was shut down and folks weren't allowed outside their rooms caused my parents to be further depressed. My dad started sleeping all hours of the day, and my mom was lonely and depressed. I still appreciate that they're in a safe place in case of an emergency but for the monthly price that's paid, a higher level of care would be expected. Also, the food can use some enhancements.

The Villa Capri was a gorgeous and beautiful community but it seemed to quiet for our liking. The amenities were outstanding. They were just too over the top for us. It seemed like a ghost town it was just too quiet. Our loved one would not have liked it because there seemed to be no socialization with the residents walking around or talking.

While management has presented some challenges that might have been easily avoided, the compassion and sensitivity of the staff, along with the vibrant community and engaging activities, truly make up for it.