WellQuest Living

We were looking for a place with 2 bedrooms, which is hard to come by. We visited the Heatherwood and as soon as we entered the property, we noticed that the dining area and the reception desk area were located right by the entrance and there were people with walkers and wheelchairs, etc... so, our first impression was that it seemed somewhat depressing. Therefore, we have not yet made a decision and are still looking.

very large, new, most expensive I toured. Memory care seemed a way to keep residents and not a real program or trained staff. The salesperson broke patient privacy a number of times and that concerned me. Probably second choice of the ones I saw but we couldn't have afforded it.

Very tall building. Memory care unit on ground floor. Rooms opened onto side patio area, surrounded by tall wall.

OK not great dated. Poor house keeping

this a inderpedent first

Not confirmed. Price high for one bedroom. Unit very small. No diswasher. Limited kitchen space and cabinets.Can not grill on patio.

Speaking from the assisted living side (not memory care) - staff generally helpful and friendly. Since COVID-19 hit, kitchen and dining room shut down, resident interactions discouraged and and family visits prohibited. Residents encouraged to remain in their room as much as possible. On the positive side, pandemic not a big impact to health at CV. Prepackaged meals delivered to residents rooms based upon resident menu selection, but meal quality taken a nosedive since 3rd qtr 2019. Many meat and poultry servings are comparable to jerky smothered in sauce or gravy. Vegetables on the warm but rare side of uncooked. Portions now smaller because residents not eating as much. Rates increased in excess of inflation in less than a years occupancy.

I had recently taken a tour of this community for my mother and I have to say that I was not very impressed with my experience. The hallways where very dark as well as the carpet and it was just a depressing atmosphere. They also could use some more green and flowers in the courtyard are. I will say that the rooms they had where very large and I loved the balconies they had attached to the bedrooms. It was just to dim of a place for my mother to go to .

They say their food is fresh and from local sources as if you will be getting fresh produce. That is not the case. They serve the worst iceberg lettuce and canned vegetables. They don't have healthy food. It's Gordon food service type food and no accommodations for special diets like low sodium or diabetic menu. I hope they allow us to recoup the money spent for meals we did not eat. We bought the package deal. Their common area bathroom has been remodeled and is not Ada compliant. The door is too heavy there is no push button. The toilet seats are way too low. The apartments are very tiny.

I moved out recently. I wasn't that happy There. There was too many people I'm not used to that. Also, the dining room service was terrible. They don't have enough waiters. The food is cold when they bring it to you you have to ask for every little thing, the butter, the ketchup, the mustard, the whatever you need, you have to ask for it instead of them having some on the table, I don't know I just wasn't happy there. Everyone complains about the dining room service. It's slow it it takes at least 30 minutes for them to take your order. They got new electronic devices to take your order and a lot of them don't know how to work them so they put your order in and it takes another maybe 35 minutes for them to serve your meal and then you have to Wait to order your dessert because they won't take it in the beginning so Ito together you're there at least two hours for a meal three times a day if you want to sit at a table that's large but there's already a few people there they get mad they don't want you to sit there, but there's plenty of room they leave all of the silverware that people have sat there on the table for other people to use a Set up the place setting with the same silverware as somebody else had sat there.

It has been nearly a year since asking for a repair on a leaking shower. Now the ceiling is cracked and the water pouring in when the people upstairs take a shower. The refrigerator has been leaking for four months. The elevators have repeat broken and are not repaired for 3 to 4 months. Dining room is so understaffed that it takes 45 minutes to an hour to get one’s meal, and then it is often incorrect. At least 10 to 15 high-ranking people have left their positions, including the the chef, activities director, and driver. There are no replacements. The state of the art theater room has been inoperable for months on end. Covid protocol was abominable. The health department was called in to deal with the rampant Norovirus that just swept through the facility. The menu needs to be developed by a nutritionist. Meat at every meal without vegetarian options is unacceptable. The facility is pretty if you don’t look to closely.

I would say "all that shines is not gold. Look everywhere else before you commit to this place". My experience here was awful.

I toured Sterling Place and I did not like it. The facility was not nearly as clean as others that we visited. It was also very loud and there was not a lot of privacy for the residents.

They are in need of a lot of improvement. There are significant staffing issues causing facility, food, and cleanliness issues. In need of a significant management overhaul. Cooks sometimes do not come to work so tenants do not receive planned meals on schedule. Recently learned of bed bug issues from separately paid care givers, the facility never notified us, despite us being the legal care & estate managers for our mother.

They provided meals but the meals were horrible. The service was bad. The room sizes were good. The care agencies that they worked with that you could contract with to help residents with care was not good. It was not a good experience for us.

It is a shame that this facility “triages and assesses” potential residents and assures the family that the care they provide will care for your ailing family member. My dad was allowed to fall the very first day he was here due to orders for care not being passed to the nursing staff. That resulted in a visit to the ER. Two weeks later he was allowed to dehydrate severely which resulted in yet another ER visit. The final incident involved another resident [Removed] my father in his own apartment. This is totally unacceptable care.

Although I was asked beforehand, I decided to wait until my mother actually moved in before reviewing. I didn't feel that a review based on one tour would be accurate. Unfortunately I was correct. The building is nice and clean, the rooms are clean, and the grounds are beautiful. However, we (Mom and I) have noticed a few things that could stand a little improvement: 1. One of the selling points of Sterling Place is that 3 meals per day are included in the rent. That is true. However: - The menus are not accurate. I know that changes can occur anywhere, but so far menu items listed have been unavailable every single day. Today, the selection for lunch was actually dinner! So residents got a completely different meal than what they were expecting. - The food is mediocre, although it is "sold" as a step up from processed food. I'm not too sure about that. I recently joined Mom for dinner in the dining room. The entree was turkey and stuffing. That was the saltiest stuffing I have ever tasted. I stayed quiet because I figured others might not think so. Boy, was I wrong. After a few minutes, I heard several residents (at least a dozen) sitting around me talking about the excessive saltiness. Even though the turkey was sliced white meat, it looked as though it came from a pre-packaged roll and the gravy on top was so salty, I scraped it off the turkey. I hope all meals aren't that salty, not just for the taste but for the residents health. - Another selling point is that the food will be delivered to residents if they don't want to come to the dining room. That is true, but be prepared to wait a LONG time, and you should turn your oven on because it will be cold when it arrives. I think this is because there aren't enough staff in the dining room, and residents who would prefer their meals in their apartments are forced to wait a very long time. - The dining room staff--although polite--could be a little friendlier and warmer. They look as though they're just showing up to work and they've forgotten that they're talking to seniors whose only face-to-face interaction for the day could be in that dining room. A smile and a kind face could go a long way. 2. There are many other services included, such as laundry, housekeeping, and transportation. These are great amenities; however, the information is nowhere to be found when new residents arrive. Residents--if they don't have family to help-- are fending for themselves by asking any staff person who walks by. I feel really bad for them. Sterling Place: PLEASE consider some type of "new resident packet". It doesn't have to be elaborate, just a sheet of paper that says "for laundry, call this number.....this is who you should call for housekeeping....." I am happy that Mom is in a safe, clean environment and will have many good services available to her that are included in her rent. That is a great savings to her. But we really hope that the other areas of concern will improve not just for her, but for everyone there.

Based on the observation of my daughters, the tour was itself went okay but did not get a good feel for the community. My daughters notice the staff were more interested in talking among themselves and were not paying attention to the residents. Overall this automatically made us not want to move my wife into this community.

I am a little disappointed with Pasadena Highlands. They put him in an apartment and did not have anyone watching him, interacting with him, or caring for him. They basically filled the room, but then when our needs were not met we had to hire someone else outside of Pasadena Highlands to help out at additional cost. It seems to me they were only interested in filling the room rather than helping us out. I think there are better places in the area, especially for memory care patients.

I have a relative that moved to assisted living at The Vincent. It is new and clean but the daily care has continued to decline. Most importantly, medication management or lack thereof, has gotten worse. I've lost count of the number of Executive Directors they have had over the last 3 years, at least 6 or 7. The last 4 have only stayed 2 months each. It is almost impossible to fix a broken institution with revolving management. They routinely miss doses of medication and don't tell patients or family that they didn't administer the doses. Unfortunately, most residents and/or family won't know there is a medication problem until the resident starts showing symptoms or they end up in ER. Please check the history of inspections and complaints for any facility you are considering, go to the California Department of Social Services (DSS) website. You can sign up to be notified of any changes or updates to a facility.