WellQuest Living

We chose Sunrise because they had vacancy and offer different levels of care. With the different levels of care we would not have to move our loved one if she needed higher level of care. The community is very clean and the staff is very proficient. We are very satisfied with Sunrise and would recommend them to anyone looking for a place for their loved one.

They gave to check on the meds being administered right and the menu doesn't vary much. Yes definitely would recommend! The place is beautiful! They have wonderful and numerous activities daily !

My mother is very happy at WellQuest journeys in Elk Grove. The staff have been pleasant with all interactions. I visit 3 x week. All different days as well as different times. I have NEVER witnessed any abuse. My mother moved in Sept. 2024. A covid outbreak happened sometime after that. My mother got sick. The staff handled the situation professionally and with compassion.

They're very kind it's very clean. The staff is very nice, but things are a little disorganized. Their refrigerators in the rooms have had many problems. They've had a bit of changing of staff and cooks. They just need a little bit more organization, but it's really much more affordable in some places And they really care. My friend is very happy there that I am her conservator. They also have great outings for the residence.

Good staff, very knowledgeable and helpful people. Activities are great! They have fun things to do, community building activities, great food and snacks. Transportation to Drs appointments and fun outings.

Super responsive staff: very clean and appealing facility, nice location. Farm to table food- great choices No comment on room "size" as I have nothing to compare to. But rooms seem well-appointed with built-in shelves and roomy bathroom

Moved my mom's sister in there about 2 years ago. She loves the socialization and they have great food! It is a great location and has wonderful and friendly staff. i would highly recommend this community.

[name removed] is amazing! Staff was great, clean facilities, fun activities. I would just say, make sure the lead/head of nursing staff meets your resident and make sure all needs are made known. Felt like I did more caregiving after my step-dad moved in. Which is probably common with such a big change.

My friend [name removed] , who has Alzheimer's, is doing fine at Carmel Village. She's not real happy there, but it has nothing to do with the facility, just the disease. She only wants to live with family or friends. There are 3 of us who visit her every week and have been friends for over 50 years. She appears to be getting good care and she enjoys the meals with the other folks and loves it when there is something musical going on. I've been to a couple of concerts and they were great! The place looks kind of old and dingey (with unattractive artwork!) but clean. She's managing to live on her own, with caregivers giving her meds twice a day.

I give the residence an A- because they are not supplying residents with bottled water. Other than that short coming, they have given a top shelf effort. 4/5 would be accurate. This place really does try to be the best but they should be told when they fail short.

My dad has only been at Well Quest for two weeks and then in and out of the hospital. Admin has been above and beyond helping to accommodate for my dad with Parkinson’s and the staff has been as helpful as it can be, and I appreciate them very much. My dad has not been a resident for very long to give a accurate assessment, but we have enjoyed the two weeks we have been there.

I thought the staff was generally ok. Their best memory person left shortly after my loved one arrived I think because of some internal issues, but no one would say exactly what happened. She had been there like 15 years. They also seem to have a lot of new employees, so I don't know what is going on there. I never had any problem with any staff. I think my biggest concern was there didn't seem to be a lot of effort put into activity for the residents. No regular exercise program and not very engaging other activities. They seem to park everyone in front of the only TV available. There's usually game shows on, no sports or movies or travel shows or anything very stimulating. I think if your loved one is still pretty mobile or is a man, there isn't a lot currently available in terms of activity there. I think it's a clean, nice place; I just wanted more for my loved one. Also, a big thing for me, tell your clients to read the rental agreement carefully. They use language that may make family members and/or POA's personally/ jointly liable for the care of their loved one instead of just the resident.

I recommend place for Mom they were very helpful experienced and really helped me through the process I suggest anyone go to place for Mom and they constantly check on you make sure everything is good I recommend it highly excellent place

Pasadena Highlands has been a good place for my mom. The good: Clean, well appointed. The residents all seem to be happy and can be found engaging with each other and the staff. Food quality is good. So many activities. My mom does not need much attention, but from what I see, the ones that do, get it. Friendly staff. Responsive to my needs. The not so good: They seem to be understaffed. I think that is an issue across the entire industry. The intake/move-in process was a little disjointed and cumbersome. The building layout isn't the best, everything is on different floors and everybody needs to use the elevators to get anywhere. They take forever! Nothing they can really do about that. My mom has been there for 3 months. She has made friends, and after some time has started to participate in all the activities they offer. It's nice to call her and she says she has to go because she is going to see a movie.

It's really hard to communicate with the staff concerning issues with my father. They are very slow to email you back concerning situations but quick to email you if more money is needed they charge for a lot of things that should be discussed with families. however, overall it has been a good experience with the help of other services like hospice care management and a caregiver. Without those services, I don't think my dad would drive

We moved our Aunt into 5 Star of Reno a year and a half ago. She fit in almost immediately and has received very good care there. I feel the staff are very caring and attentive and they really try to have interesting and varied activities for the residents. My Aunt particularly enjoys the exercise classes, physical therapy, and the drumming classes.

The overall experience is a solid 4. Cleanliness is a 5. Friendliness of staff is a 5. Quality of care is a 4. It's difficult to provide assistance for a Parkinson's patient. My caring for a husband with Ataxia would rate a 4 as well because you can't keep up with this kind of person. Meals, I've eaten there and it's not a 5 star kind of dining, but the food is presented well, tasty and made fresh in house. However, the kitchen has changed hands. Based on my past experience, I would give it a solid 4. They have a nice like bistro for drinks, fruit, pastries, soup and salads type things. Open until like 2 pm. Very nice for a snack. Activities are what made me choose this facility. Always something to do, games, cards, movies, trips, shopping, a bar for those that have that need, library, crafts, get togethers for special holidays and birthday. Probably even more than what I know. Value for cost - I think it's good. It's an expensive place to be in a care facility. Must have some resources on your own.

After several months of visiting 55+ communities I chose Pasadena Highlands. I am comfortably settled in my apartment and have made some wonderful friends. I can’t believe I lived alone for so long when this was available. Pasadena Highlands is home now and I could not be happier.

I did find it was the least efficient during transition of ownership and she had passed b4 Grove took over. She broke her hip from a fall in the night to the bathroom alone. She had Dementia, so should not have been going to bathroom alone. So, I question the rounds of how often patients were being checked for safety and needs in the night.

She is at Carmel Village in Fountain Valley and loves it. Great overall feeling. They clean her room every week . The common area always nice. Mom loves the staff team. They get her to her appointments... And taken her to ER when needed. Mom has limited taste and a vegetarian. Unfortunately she cannot participate in the activities at this time