WellQuest Living

A family friend lives here. The community is located in a nice quiet area that's a few minutes off the 405 freeway. All of the rooms have patios, which is really nice. There is a front desk with a receptionist where you check in when you arrive. My friend was able to bring a surprising amount of personal items and furniture into her assisted living room - I was impressed at how spacious it was and how it felt like her home, just condensed down into a studio apartment of sorts. She had a queen bed, lots of wall art, a TV, a desk, and several chairs. There is also a kitchenette. She says it is easy to talk to people and make friends if you want to. She has some problems with the food, but she is an excellent cook and also very opinionated, so I suspect she may be the issue rather than the chef :) The only reason it is not a 5-star is because they need to hire more caregivers. The caregivers are very nice and obviously care, but they are so overworked - they are always rushing around and trying to help everyone but they simply can't do it all! My loved one said she pressed her pendant once when she was stuck in the bathroom and she didn't receive help for 50 minutes. Again, I don't think this is the caregivers' fault - rather, it's a matter of management trying to cut corners when they really need to hire more caregivers so the residents are safer, and both the caregivers and the residents can live more satisfied lives!

My loved one has only been here for a short time, but so far, I am very pleased. I really think this is a great place! The staff is really adjusting to my loved one. I'm visiting often to help my loved one adjust, but I am very pleased with the help they provide and the attention they give!

The staff was great in helping my dad settle in . It was a difficult time and they made the transition easy. There were many questions and they were prompt in answering them and returning calls.

We chose Sunrise because they had vacancy and offer different levels of care. With the different levels of care we would not have to move our loved one if she needed higher level of care. The community is very clean and the staff is very proficient. We are very satisfied with Sunrise and would recommend them to anyone looking for a place for their loved one.

Super responsive staff: very clean and appealing facility, nice location. Farm to table food- great choices No comment on room "size" as I have nothing to compare to. But rooms seem well-appointed with built-in shelves and roomy bathroom

Moved my mom's sister in there about 2 years ago. She loves the socialization and they have great food! It is a great location and has wonderful and friendly staff. i would highly recommend this community.

[name removed] is amazing! Staff was great, clean facilities, fun activities. I would just say, make sure the lead/head of nursing staff meets your resident and make sure all needs are made known. Felt like I did more caregiving after my step-dad moved in. Which is probably common with such a big change.

My friend [name removed] , who has Alzheimer's, is doing fine at Carmel Village. She's not real happy there, but it has nothing to do with the facility, just the disease. She only wants to live with family or friends. There are 3 of us who visit her every week and have been friends for over 50 years. She appears to be getting good care and she enjoys the meals with the other folks and loves it when there is something musical going on. I've been to a couple of concerts and they were great! The place looks kind of old and dingey (with unattractive artwork!) but clean. She's managing to live on her own, with caregivers giving her meds twice a day.

I give the residence an A- because they are not supplying residents with bottled water. Other than that short coming, they have given a top shelf effort. 4/5 would be accurate. This place really does try to be the best but they should be told when they fail short.

My dad has only been at Well Quest for two weeks and then in and out of the hospital. Admin has been above and beyond helping to accommodate for my dad with Parkinson’s and the staff has been as helpful as it can be, and I appreciate them very much. My dad has not been a resident for very long to give a accurate assessment, but we have enjoyed the two weeks we have been there.

I recommend place for Mom they were very helpful experienced and really helped me through the process I suggest anyone go to place for Mom and they constantly check on you make sure everything is good I recommend it highly excellent place

Pasadena Highlands has been a good place for my mom. The good: Clean, well appointed. The residents all seem to be happy and can be found engaging with each other and the staff. Food quality is good. So many activities. My mom does not need much attention, but from what I see, the ones that do, get it. Friendly staff. Responsive to my needs. The not so good: They seem to be understaffed. I think that is an issue across the entire industry. The intake/move-in process was a little disjointed and cumbersome. The building layout isn't the best, everything is on different floors and everybody needs to use the elevators to get anywhere. They take forever! Nothing they can really do about that. My mom has been there for 3 months. She has made friends, and after some time has started to participate in all the activities they offer. It's nice to call her and she says she has to go because she is going to see a movie.

It's really hard to communicate with the staff concerning issues with my father. They are very slow to email you back concerning situations but quick to email you if more money is needed they charge for a lot of things that should be discussed with families. however, overall it has been a good experience with the help of other services like hospice care management and a caregiver. Without those services, I don't think my dad would drive

After several months of visiting 55+ communities I chose Pasadena Highlands. I am comfortably settled in my apartment and have made some wonderful friends. I can’t believe I lived alone for so long when this was available. Pasadena Highlands is home now and I could not be happier.

I did find it was the least efficient during transition of ownership and she had passed b4 Grove took over. She broke her hip from a fall in the night to the bathroom alone. She had Dementia, so should not have been going to bathroom alone. So, I question the rounds of how often patients were being checked for safety and needs in the night.

She is at Carmel Village in Fountain Valley and loves it. Great overall feeling. They clean her room every week . The common area always nice. Mom loves the staff team. They get her to her appointments... And taken her to ER when needed. Mom has limited taste and a vegetarian. Unfortunately she cannot participate in the activities at this time

Clean facilities, great social activities, food seemed good! My Dad really liked his apartment ! Caregivers are awesome, but in my opinion may be overworked. I think my Dad just needed a little bit more attention/care but not necessarily memory care. He had a series of falls which led to his moving to another facility better suited to his needs. Overall, great place for more independent seniors.

Carmel Village is a good value for the quality of care being received by my mother. You could get better, but the cost would be much higher. We would recommend this community to other families, in my opinion they have been good overall.

The caregivers my mother had were [name removed], [name removed] and [name removed], they were phenomenal! Particularly [name removed]...she introduced mom to other residents, arranged for "play dates", where she could socialize on a one on one basis. Then there was [name removed], she was my mother's med-tech. She was so observant. Unfortunately, she left.

Villa Capri is a very nice facility. We feel that my loved one is receiving good care there. They have not been good at helping us navigate his emotional response to being there, such as how to answer his questions about why he is there and when can he go home. That said, it's a beautiful, clean facility. The cost is very very high and not easy for my family, but we want him to have good care. I just wish there was more support for the families.