Watermark Retirement Communities

Overall we were just disappointed over what we were "sold" versus reality. Also in the 10 months that she was there the facility had three different Executive Directors, with a 4th one coming in just as we were preparing to move her out. I think (from observations not from knowledge) there were a lot of internal issues. This last guy seemed all about fixing it, so hopefully he'll be able to do that. Assisted living was always understaffed and had a lot of turnover, not ideal for working with elderly people with their own peculiar routines and requirements. I hope they can get it together, the potential is there, we were just not at the right time.

My loved one is currently a resident at Rose Tree Place and overall the experience at this facility has been okay. The cleanliness is good and there are no smells. The friendliness and care services are also good. The staff is great! The food is okay. As for the value for cost, it depends on the level of care needed. The base rate is good, but the extra services are costly and they add them without family approval or even notice.

My mom passed away in February. She was moved to memory care in July. Memory care experience was worse than Personal care. My ratings reflect the overall experience. Some of the staff were very caring. Dining situation, activities and treatment in memory care was not a good experience. Although some staff were very caring.

New facility transitioning to a full service and smooth running is challenging and our initial experience was very bumpy. Caused what I would call undue stress. They were clean and lots of activities for residents.

For weeks the Finance Dept. has refused to return my calls. I just want to know about the "extra" charges they applied beyond the base cost. After one month, I still haven't heard back from them. As the one footing the $[removed]/year rate, I would think they would be more responsive. With several good facilities in the Orlando area, I am beginning to regret choosing Watermark at Vistawilla. Be sure to take this into account when you choose facilities.

My loved one's previous facility was much better. Having said that, the Nurse [name removed] at Rosewood is quite amazing. The sales director was not that great, in my opinion. She was very pushy, only concerned about getting money into there ASAP. She never gave the final monthly fee once my loved one was assessed for care. She gave no guidance with regard to paperwork needed for admittance. I did complain to the facility director. It basically went nowhere.

I feel like the dining experience was misrepresented. Some of the aides are disappointing. My Dad's room is often dirty, he had to wait an hour once after pressing his button, he says it's often a 15-20 minute wait. The cost has gone up almost $[removed] in just a few months!

Initially they said they had all kinds of activities and sold it as a wonderful, safe place. The staff kept changing and they never came through on their promises. The care staff originally was good, but that started to cycle through, and the younger staff was not really interested in the people. They did have one loving and caring older long standing staff member who was very kind to my loved one. No one got Covid during the lockdown so that's a positive!!

Have a relative in Summit Memory Care...this person stayed in the regular senior side befor moving over to memory care...In general they are ok...Dementia or Alzheimer's, brain fog is very difficult to deal with...and they seem to be ok in that area. What we have had problems with is missing items, wrong clothing, bedding, personal items. Tried talking to the staff but they just blame it on the patients.. Currently buying more clothes and bedding for the second time...Not getting better or any answers to where the things have gone missing. I don't really understand how their belongings can disappear... This relative sleeps most of the day away, has lost probably 30 lbs so far... But they seem to be at peace, I'm grateful that this relative has full care, and someone is always there in case they need. them.

The staff is very friendly especially [name removed] unfortunately they nickel and dime you to death with fees Three meals were included daily with your rent unfortunately if you're ill and can't go down and get your food they will bring it up to you for $12 per meal additional that adds up they nickel and dime you to death for medications you can't take an aspirin on your own You can't take a vitamin on your own they have to bring it to you and charge you per dosage being a vitamin and aspirin a cough drop they charge you each time that all adds up well above what you're paying for your rent That's a big negative for me if I know that going in I wouldn't have placed her there.

This community could work to improve their communication with the families

Our family had an in person tour and it was a good visit but the community was just a little outdated and was not as clean

The director turnover is like a revolving door. The caregivers are understaffed during the 6A-2P Shift. Sometimes there's only 1 working for the entire facility.

We had a bad initial interaction with my loved one here. There is a new management team, who is working on making improvements for residents. The activities for the residents have been limited due to the pandemic. Movies and board games are some activities currently going on.

Many of us residents are having problems with water retention. The food, especially the soups have to much sodium!

Our family had an in person tour and our loved one felt that the surroundings were dark and not as bright and welcoming.

The staff members were very friendly, at times they did seem a little understaffed, but we really did like the place. Unfortunately our loved one was only there for about a week before having to go into the hospital, to no fault of the communities. They had a lot of activities going on for the residents, we were very impressed with the apartment, they were quite large for senior living. We actually want to move there when the time comes. Our only criticism we have, is we do think they should be a little more selective when it comes to the level of care of the residents they are moving in.

We chose Legacy at Grade 'Vie because of the value for the money as well as the location. The room sizes here are adequate for what she needed. I was not pleased with the cleanliness of her room, the facility itself was great and clean but they did not come to clean her room. I made it known that it needed to be cleaned but every time I went in there, I was having to pick things up and clean them. They were also not coming in to do her laundry. Even after I had complained, it took a week for them to come clean it. I do not have anything to compare the facility to, but I think I would recommend to others looking.

The staff was very nice and friendly and the rooms were nice sized. I like the size of the community due to it being smaller. The community had some covid cases but the communication was not very good. When my loved one passed the communication from the community stopped and I am having trouble getting anyone to call me back. I think they could have been more compassionate than they were.

It's an okay place. The food has gone done terribly since the Pandemic. They do not have much outdoor space, some units have balconies. My mom feels very unstable because a lot of the staff is leaving.