Watermark Retirement Communities

The director turnover is like a revolving door. The caregivers are understaffed during the 6A-2P Shift. Sometimes there's only 1 working for the entire facility.

Many of us residents are having problems with water retention. The food, especially the soups have to much sodium!

Our family had an in person tour and our loved one felt that the surroundings were dark and not as bright and welcoming.

The staff members were very friendly, at times they did seem a little understaffed, but we really did like the place. Unfortunately our loved one was only there for about a week before having to go into the hospital, to no fault of the communities. They had a lot of activities going on for the residents, we were very impressed with the apartment, they were quite large for senior living. We actually want to move there when the time comes. Our only criticism we have, is we do think they should be a little more selective when it comes to the level of care of the residents they are moving in.

We chose Legacy at Grade 'Vie because of the value for the money as well as the location. The room sizes here are adequate for what she needed. I was not pleased with the cleanliness of her room, the facility itself was great and clean but they did not come to clean her room. I made it known that it needed to be cleaned but every time I went in there, I was having to pick things up and clean them. They were also not coming in to do her laundry. Even after I had complained, it took a week for them to come clean it. I do not have anything to compare the facility to, but I think I would recommend to others looking.

The staff was very nice and friendly and the rooms were nice sized. I like the size of the community due to it being smaller. The community had some covid cases but the communication was not very good. When my loved one passed the communication from the community stopped and I am having trouble getting anyone to call me back. I think they could have been more compassionate than they were.

It's an okay place. The food has gone done terribly since the Pandemic. They do not have much outdoor space, some units have balconies. My mom feels very unstable because a lot of the staff is leaving.

I met with [Removed], Sales Associate, who has worked at the Fountains in another role for years and knows the place inside and out. This is nice because it is not all sales, but speaks louder than words of safety, satisfaction, and rewards of being a part of The Fountains family.The big bonuses that I noted were the extra storage attached to each apartment as well as extra in the lower level (basement), the covered parking (additional fee), no waiting list deposit,guest rooms for overnight visitors (current fee $90/night), allied healthcare personnel there 24 hours, bi weekly housekeeping and linen service, assistance alert pendants for each resident,and the quiet as we moved from the center core of activities to the rooms. The rooms seems smaller although sq ft is the same as other facilities. The interior doorways are narrower, as well as interior hallway making it a tight space to open doors. The kitchens are studio apt size with breakfast bar. There is one washer and dryer on each floor but not in the rooms(no space or hook ups either). Transfer from one floor plan to another may include a fee of up to $1000, and 60 day notice required for moving. I do not like the location.

My client lived at this community briefly. The facility was lacking a director for a while, so there was no leadership or management. You’d hear different stories from different people about how to handle different situations. We had 24hr care there to look after her and the staff would take a long amount of time to respond when we asked for help and there were 3 trash bags outside the door, at one time, that they did not pick up. The food looked nutritional and well balanced, though I never ate it. They had several different activities to do but she was bed-ridden so she did not participate. Housekeeping was supposed to come by once a week and anytime I visited her room was clean. Overall, there just seemed to be a lot of miscommunication between everyone. I think part of the reason why it didn’t work so well is because the staff is busy and under staffed and she needed more care than what they were able to give her. We eventually moved her out to a different place.

When I was looking for a place for my dad, I took a tour of this facility was not impressed at all. I didn’t get a good vibe. I sensed a smell when I first walked in and I didn’t like the layout of the building because it can be pretty confusing. Every hall looks exactly the same and there’s no way to differentiate what part of the building that you’re at. When you’re having memory problems, you need something that’s able to be recognized and something stable. I ultimately chose a different facility.

I liked this community when I toured it. The people I met did not seem as friendly as they did at another community. This community did not have a homey feel to it and we did not think it would work for my loved one.

Since my loved one moved into the White Cliffs, there have been some bumps in the road. My loved one was not being monitored correctly at first, but they have hired a new nurse that I'm sure will be a great asset to them. They have reworked my loved one's treatment plan. Also, during meal time, the kitchen crew will bring out the desert before the residents are done eating and they all push away their main course to eat the dessert. They should wait until after they are done eating before offering.

We toured this community and found the rooms to be very nice. The staff is caring. and helpful. They do offer a lot of great activities. The size of the rooms and the lighting are very nice and brightness. My mom felt like it was more of a hotel. We liked the variety of meals that seemed appealing. The activities were offered. We suggest that families look at this community for care for a loved one and a value.

We had an okay experience during my husband experience here at this community, but I did have to take him out. They were unable to provide the level of care he needed. They said he had a situation with one of the employees. I would say they did a decent job caring for him and his needs, but it wasn't a good fit for him and his needs.

My parents have been in out of the hospital recently, but overall this is a lovely community. Everybody is very kind and friendly. They do provide good care to their residents. There are activities offered. The rooms are nice and big, which is a big plus. This is a community I would recommend, it is a very nice place.

I was not impressed with the experience. My tour went well and it seems nice but I would not want to visit them in the future. Not the right place for my loved one.

I have to say first impressions are very important. This community did not make a good first impression. This is an older community that seemed dark. The people we meet were nice. I did not see a lot of activities available. They do offer transportation.

We did walk through it without an official visit. It didn't seem that nice overall compared to some of the other places.

After not having a very good experience living here, Mother and Father in Law moved. They siad it was hard to make friends, lots of "Cliques". They posted a written notice for the 60 day requirement on the Managers door on January 1st, being a holiday. This week we noticed that they were charged 3 extra days rent because the Manager did not get the written notice until January 3rd. Our family is so glad that they moved from the Fountains. YMMV.

Did not seem to have enough staff. Urine smell in companion room visited. Clients just sitting in one area looking bored.