Watermark Retirement Communities

The Alzheimer's patients are in the same wing as the assisted living....makes for activities that are not stimulating enough for someone who still has her mind. Even though I wrote extensive instructions on what was needed and what was not, I still had to run interference on several occasions. Food is good, and after all the caregivers were finally on board with what was needed and what was not, she is doing pretty good there.

Some of the caregivers are fabulous and some are downright unpleasant, they’re not warm. For example, they set the food down and then just walk way. They could do a better job getting people to eat. It would be a better value without the caregivers who really don’t seem interested. When I went and looked at the place, everything looked cheery and rosy. Some of the teams of caregivers are better than other.

Though The Watermark was fairly small, the staff and residents are very nice and the food is good. It reminded me of a boutique hotel, and was more cozy in its size than cramped. I do wish that there was more to do around the area though; there isn't much opportunity to shop nearby. That may not be important to you though; I would suggest visiting and seeing for yourself if it, and the surrounding areas, are a good fit for you.

They left my incontinent mom soaking, wet clothes in shower, room reeked of urine, failed to replace waterproof sheet on mattress and ruined it. She fell had bruises - after 2 days no one was aware. Call button response was more than the 15 min they said they react as protocol. They did not encourage activity attendance as promised. Twice movies that were supposed to happen did not and she was sitting in theatre until someone noticed. It's basically like a dorm with meds and meals provided and you are on your own. Residents were not that friendly or inclusive.

I appreciate the attentiveness of the staff. I believe that, in general, my Aunt is in knowledgeable and kind hands. The facility appears to be understaffed at times.

My partner was there and as he began to need more help they raised the price Also a woman named [name removed] would never get back to me when I had asked if she could arrange to take some residents to a free concert That happened twice

In the last year, they had declined in quality of service. Too few workers to patients. Place wasn't as clean as past years. Our biggest frustration was we told them to keep pads on the bed because she has accidents. After she wet the bed, them made her sleep on the wet mattress.

Several occasions since new management took over the residents are not receiving full dinner choices and receive minimum food choices with no sides. This is an outrage. The elevated cost of residential living should include an abundance of food allowances. Seniors should not be denied a full dinner option.

Many staff have left, costs of being a resident there are outrageous. Rent goes up by obnoxious amounts yearly. However staff are nice and caring.

Lots of care staff, manager and director turn over in past 7 months. Staff not particularly careful with returning personal items like towels from laundry, maybe because of using agency staff.

All caregivers are angels and have difficult jobs. I would recommend Rosewood for very elderly patients who don't need much hands on care or attention. It's a nice place for singles to live out their final days. I would recommend it for people who don't have many health issues. Love it. One mile or less from a major hospital and medical offices plus they have weekly outings to Trader Joe's and other grocery stores and they go to museums, plays, restaurants (like Olive Garden) . They also have field trips across the parking lot to the independent living side to use the gym and swimming pool. One of the chefs worked for Princess Diana... There are also cottages for independent living. We didn't look into that at all because we needed assisted living. It has worked out well.

The administrative staff, intake person was very pushy and difficult. We went to check out the facility in mid-December. She immediately told me they had just one room available and o needed to put down $[removed] to hold the spot. Then we had to move my dad before the end of the year. I told her we couldn't move him until mid January. She insisted we had to live him within two weeks of deposit. She didn't give us the paperwork needed to get my dad admitted. She refused to send any paperwork to our father's doctor. The previous facility in Modesto helped with every aspect of paperwork. Not pushy. And we're really helpful. [name removed] at Rosewood is really their only bright light. She was VERY helpful and caring. The caregivers were incompetent. And not at all qualified to do the job they were doing. My dad's health declined dramatically after moving him to Rosewood. The caregivers let my dad sit in respiratory distress for hours. They finally called me saying he was "nonresponsive." I sent my sister to check on him. The state he was in prompted my sister to call 911. The paramedics were appalled that it took numerous hours for them to even call his family. And that they didn't take the initiative to call 911 themselves. When [name removed] was there she was very good, but the caregivers were not. Granted my father was difficult to deal with and had acute dementia. But the care was less than adequate in my opinion.

We picked this community because it was close to my doctors and other medical staff when needed. Wanted to stay on the east side. Apartment shown was on the main floor. Close to the dining room, the mailboxes , the elevator and the concierge desk. The staff was very welcoming and friendly and helpful. Salesperson was very patient with me. However I am paying a premium to live on this floor, to have a full balcony and its location. I was not informed of this at any time. Bottom line I would not recommend this place until things improve. Many people are NOT independent and should be in assisted living. The most recent residents are demanding, rude and all they do is complain. Sometimes it feels like I am back in elementary school. Also it has been close to a year that this community was bought out. Since the assisted living has not been able to pass state inspection everything has been on hold . Hands are tied with even the smallest improvements here in independent living. Where is our rent money going to and since I've been here there has been an 8% rent increase. March rent will probably go up again for the year all under the legacy and not the new company.

I moved my dad in here. Good people, nice facilities. It was 100% and improvement for his living circumstances. I love this place for him, but they are a little slow to attend to maintenance needs. The staff is great. There is lots for him to do, and lots of folks for him to meet. He is still acting like a hermit, but he did take an outing with them

What the Legacy at Clover Blossom could improve on would be the variety of the food as well as the overall quality of the food. With those improvements, I would recommend this community to other families.

My loved one is currently a resident at Rose Tree Place and overall the experience at this facility has been okay. The cleanliness is good and there are no smells. The friendliness and care services are also good. The staff is great! The food is okay. As for the value for cost, it depends on the level of care needed. The base rate is good, but the extra services are costly and they add them without family approval or even notice.

My mom passed away in February. She was moved to memory care in July. Memory care experience was worse than Personal care. My ratings reflect the overall experience. Some of the staff were very caring. Dining situation, activities and treatment in memory care was not a good experience. Although some staff were very caring.

New facility transitioning to a full service and smooth running is challenging and our initial experience was very bumpy. Caused what I would call undue stress. They were clean and lots of activities for residents.

For weeks the Finance Dept. has refused to return my calls. I just want to know about the "extra" charges they applied beyond the base cost. After one month, I still haven't heard back from them. As the one footing the $[removed]/year rate, I would think they would be more responsive. With several good facilities in the Orlando area, I am beginning to regret choosing Watermark at Vistawilla. Be sure to take this into account when you choose facilities.

My loved one's previous facility was much better. Having said that, the Nurse [name removed] at Rosewood is quite amazing. The sales director was not that great, in my opinion. She was very pushy, only concerned about getting money into there ASAP. She never gave the final monthly fee once my loved one was assessed for care. She gave no guidance with regard to paperwork needed for admittance. I did complain to the facility director. It basically went nowhere.