Watermark Retirement Communities

Very nice people. The independent living apartment we saw was lovely. The grounds are very nice. The apartments are spacious. It's unfortunate the views from the apartments either face an old brick building that is located in the courtyard or a parking lot. The property is a bit run down. We noticed quite a bit of chipped paint, cracks, rust and a general need of maintenance, especially around the cottages. There were quite a bit of weeds and a lack of landscaping around the cottages as well. Except where the residents have made the effort. Most of the cottages look like they are empty so that may explain the need of landscaping and maintenance around them. The cottages have shared laundry room that are very old and outdated and in need of new appliances and a coat of paint. The two we looked at had cobwebs and dead flies in them. The machines were mismatched and there was no place to fold your clothes. I don't think the laundry rooms were heated either. That would be a concern. The food was excellent even if the photos of the dining room and cafe are misleading. The furniture is quite chipped in both of those areas. The property is large but there aren't any activities offered onsite to do outside which was surprising given all the space they have. There wasn't even a walking trail on their 200 acres. The biggest disappointment was they don't have a pool which is a shame since my mother likes to do water aerobics. We were told they had a greenhouse for gardening but that didn't turn out to be the case. It looks like they have turned what once was a greenhouse, if there ever was one, into a storage shed. That would have been a nice feature especially since this is located in farm country and most of the residents are from the area. The gym was small as well. I would recommend this if you wanted to be in the apartments and not the cottages and aren't active. The transportation options seemed adequate for going to the pharmacy, grocery store, shopping.

I wasn't particularly impressed. It's an awfully old place. My impression is based strictly on the cottages because that's what we looked at. We visited the cottages and the first thing we noticed was the chipped paint, cracks, rust on the doors and bad landscaping behind them. Then we saw the shared washer and dryers that you have to go outside to get to were mismatched and very old. They were inside a very dirty room. Granted a laundry room doesn't have to be a decorators dream, but these were simply dreadful. The cottages weren't in much better shape. Chipped formica countertops, old appliances. Completely out of date. The outsides were in need of alot of maintenance and landscaping help. It's a small thing but if you are going to have garages in a retirement community, make them remote controlled. You really expect someone over 70 to get out of their car and manually pull up a garage door in the snow? The 24 hr. security we found out isn't exactly that. They staff someone until 11pm and then you have to ring the reception desk (that no one is sitting at) until it finally rings (10 rings until it even rolls over) and a security guard that we couldn't figure out where he was (onsite? offsite?) finally answers. I couldn't leave my mom someplace that wasn't staffed 24/7. If she calls, it's going to be an emergency and I want someone picking up right away! 10 rings is a full minute. Time a minute while you are lying in pain or having a heart attack and tell me you don't think that's unreasonable. It is. I think that claim is a bit of an overstatement about 24/7 help available. You'd be better off dialing 911 directly. If that's the case, what are you paying The Fountains for that safety feature? The furniture in the dining room and cafe were badly chipped. This place needs a good influx of money and someone who understands the needs of Seniors to make it nice.

Our experience with Blue Bell Place has not been a good one. My loved one is in their dementia care wing, and we've had problems throughout her stay. When I visit her room is often dirty, and the staff just do not seem very attentive or patient oriented in general. They also don't do a great job coordinating with the family, they've started my loved one on medications and the only way I found out was when I saw them on the bill. Based on our experience I wouldn't recommend them for memory care.

Blue bell place is a nice faculty from the outside looking in. But they are more money hungry than actually caring to the residents.(not all the staff) but majority. From the months of June -September there were several big bug out breaks that they tried to keep a secret. Also one residents room was so bad it had bugs crawling up her wall. Their dishes come out the dish washer still filthy & half of the staff instead of getting a new dish will use the same dirty dish. A fork can drop on the floor & to save they will pick it up not rinse it & give it to a resident. Disgusting. The whole building only has about 2 maybe 3 but I'm pretty sure just 2 automatic hand sanitizer dispensers unlike other places. Instead they use lil things of hand sanitizer a from the dollar store. But the food is great shout out to the kitchen staff!!!!! The overall building is nice makes ppl feel at home just the Aides can be a lot more caring & dietary should do better at dishwashing . Also Thursday cost of living is toooo much for what they provide most residents have to provide their own everything

Blue Bell Place went okay in the beginning. After a while Dad started acting out but nothing bad. It is the dementia unit and people do act out. He thought several of the women that worked there were my mother and he tried to get them to go home with him. The first time they call my brother so that he could be admitted in the behavioral unit. When my brother got there my dad was calm and they ate lunch together. The next time it happened they took him to the ER. Blue bell said the only way they would accept him back is if I paid for a private aid. So I got a private aid and the next morning the same thing happened with the aid there. She told me my dad was uncomfortable with someone shadowing him the whole time. This just increased his anxiety level. He was okay until he went to breakfast and had an incident and they had a police escort him to the ER. I feel like the staff should have been able to handle him better. So we did remove him from this facility. I was just not happy with the way management handled the situation. They could have done better.

The facilities are nice and well-maintained. The key problem seems to be their lack of experience with residents with dementia that are not far enough along the contiuum to be in memory care; however we did put my mother on the waiting list for Memory Care. All staff members seem overwhelmed by the slightest behavior that my mom presents as a result of dementia. I truly mean ALL staff members aides, med. techs., nurses, Director, etc. In fact, instead of working to deescalate concerns they would repeated escalate the problem. We have been made to sign behavior contracts, come to RTP to solve a problem and 1 time asked to take her home. Additionally, repeated mistakes have been made with medication. Some medications she receives are not on their official list, some medications listed on the hospital discharge were neither on their list or on the medication cart to be given to my mother. Worst of all when my father had to get surgery, we independently contracted with a home health aide for 12hrs. daily on top of the high cost of rent. We did this on our own to add a support for mom. Staff from Rose Tree Place knew my mother would be very vulnerable during this time and never once asked how they could help to make it easier, never brainstormed with the family ways to really wrap supports around her during this time. [removed] My family disappointed in their professionalism and profoundly sad at the lack of compassion and kindness shown to the residents who need it most.

First impression was Great , but then when mom moved in there were not many activities and the food was fair. No fresh fruits or salads on a daily basis. Everything looks like from a can or pre packaged. Nursing staff did not seam to have enough experience working with the elderly , and the way some of the aids talked to the other residents with out any respect . Needless to stay it took a fall for me and my family to deceid she will not be returning .

Visited with my mom. The first thing we noticed is the food. It was really terrible. They seem to serve "Millbrook Chicken" every night (chicken with some sort of white gravy on it). I agree with the other reviews about the cottages, they are in need of updating badly. Cracks in the sidewalks, paint chipping and yes, the laundry rooms were freezing cold. The one we saw had a big hole in the roof where a fan or something had fallen out. No remotes for the garages, you have to get out and use a key but doesn't seem like many people have cars here. There were no walking trails on the property, no pool, no gardening, no outside activities. The car that they use to pick up residents to take them to meals is old, rusted, and was missing hubcaps. The Assisted Living is more of a nursing home than Assisted Living. I guess what we noticed most was the residents that are here seem to be in very poor health. Rare to see someone not using a walker. This is better for someone that's looking for a nursing home type environment. They seem to keep the property in good shape but there just wasn't much to do here if you are in "independent" and in decent health and active. I would have grave concerns about the safety here as other reviewers here and on other sites have noted. The desk is not staffed 24/7 and no one seemed to know what happens after 11pm if you need help Security, somewhere, maybe on the property or not. We asked about 30 residents and they had never seen nor heard of a security guard. The hospital is 15 miles away down rural roads and the ambulance is volunteer (5 miles away) so if you needed help, it will be a long time until you get to a hospital. We spent the night on property and walked the grounds looking and found no one. If there's someone staffed at night, he is sleeping someplace well hidden. I wouldn't want mom to fall in the middle of the night here. On the plus side, the staff couldn't have been nicer.

I am considering removing my mother from this facility. A nurse told me their were 3 fractures on just a single shift only a week or so ago. They do not want to pay enough staff to work at Rockland. Many of the nursing staff are not even from the US and I find difficult to communicate with. As for the dining, mediocre at best. I worry for her well being. Look elsewhere.

My experience here was not a good one. Staff was not friendly or helpful. Had to ask a few times to first be let into the memory care unit then when I asked the aide to assist in transferring someone she did it with a lot of force and just not the way you are typically taught to handle someone. I would not recommend this place.

Everything from the management to the food... terrible

Things were stolen from my dad while he stayed there. The place seemed pretty clean but I was not impressed with the staff and how they treated the clients. It was one of the staff that stole from my dad.

In the last 13 month of my mother being a resident in memory care at the Sonrisa establishment in Roseville has been challenging. The leadership/management team is where the biggest opportunity and changes that need to take place. There is no communication regarding changes, policies and protocol from mgmt. There has been a significant amount of turnover with both staff and resident due to the lack of consistency and accountability. I do not recommend this establishment even though it is a beautiful facility. The soul purpose of this establishment is negated due to profit and numbers niot care.

If your parent isn’t social don’t bother with this place. Honestly they shouldn’t be in the business of elder care. They assigned someone to my mom who is more of an introvert to help her get used to the routine. I learned that older men and women are clicky and gossipy and hurtful to others. I guess if your an asshole in your youth you are as a senior.

Sooo everything is NOT included. They nickel and dime you to death at the signing. Extra services are expensive and most of what they say will happen for your loved one— doesn’t. The nurse lies and covers up for her aides. My father lay on the floor for six hours after falling from bed with 5 broken ribs before he was discovered. Then they said he was checked on throughout the night. Lies! There are lots of other places to choose from. Go find somewhere else!

My spouse left the facility after one and a half years, and is now living at home with a home caregiver 5 days/week. She is getting much better care than she ever did at the facility. We thought assisted living would provide better care, and we were wrong, at least as far as The Fountains is concerned. Overall experience: My spouse felt like she was in prison for 18 months. She became very unhappy and depressed. She is now smiling and happy again, now that she is home. Cleanliness: Sometimes there is a very bad smell in the lobby. Friendliness of staff: Some very nice staff; others quite mean and nasty. The RN in charge of the assisted living section is so domineering, unfriendly, and passive-aggressive that there is a huge turnover of staff. All the good ones leave, and the bad ones remain behind. The facility is often understaffed, resulting in inferior care for the residents. Quality of care: Inexperienced and unprofessional nurses who don't understand how to inject insulin properly, and unable to give insulin injections within 15 minutes of my spouse eating, as required by her endocrinologist, resulting often in hypoglycemia. (When we complained, The RN actually said they have no control over the kitchen. It begs the question: Why not? Pain relief was often withheld, even though the Rx said PRN. Patients often sent to ER for no reason (A doctor told me that The Vassar Medical Center in Poughkeepsie has stopped accepting many patients from The Fountains because of this.) Patients are often sent to The ER without their permission, and the facility is NEVER able to transfer the patients back to the facility, even though their brochures say that transportation is provided Every time we asked for help with transportation, we were told that they had no one to spare. Take a taxi (which would have cost over [fee removed]). Meals/Dining: (would give a 0 if I could). The food is inedible. ALWAYS. It is prepared in another location; by the time it reaches the assisted living facility it has degraded immensely. My spouse had groceries delivered every week so she could eat properly. Value for cost: (again zero, if I could). They raised our rent 5 times in the space of 18 months, almost doubling the initial amount we were paying. Totally unsustainable situation for us. Every time they raised the rent, the services decreased. The facility is owned by Watermark Retirement Communities, and their prime goal seems to be to enrich the shareholders at the expense of the residents. I asked the staff every time our rent was raised if they got a pay boost, and was told no by every one of them. I WOULD NOT RECOMMEND THIS FACILITY TO ANYONE.

They did not clean my loved ones room, laundry was just sitting for days, and they did not take the trash out. It was a very terrible experience. I paid a lot of money, and things were not getting done.

Very rude and unprofessional staff. Stay away from this facility!!

When Watermark bought the Quail Park of Oro Valley Assisted Living facility, the administration and nurses were fired (or left on their own accord), which should have been a red flag for us. Watermark overdosed my mother-in-law with insulin two days in a row which cause her blood glucose to bottom out. When they realized their mistake, they evicted my in-laws and handed the letter directly to my mother-in-law and ignored my wife's wishes to have her handle the situation. As a result of the stress, my mother-in-law developed congestive heart failure and was hospitalized for a week.. This could have been prevented if Watermark had let my wife handle the situation. My wife has Power of Attorney (POA) for her parents for all financial and medical decisions. We verified that the POA is indeed valid for all financial and medical decisions with our lawyers and state agencies and should not have been ignored. I would give zero stars if possible. Beware and stay clear!

Very disappointed my husband was in his room most of the time meals were not as advertised. Very expensive for services provided. He was there for 2 weeks respite found someplace that met his needs